The Burrator Inn

Review summary

1. P

   Pat

   Devon1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good meal served by outstanding staff. Will definitely use again.
   

   The Burrator InnResponded on February 26, 2025

   Dear Pat, Thank you for your kind words! We're thrilled to hear you enjoyed your meal and found our staff outstanding. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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2. E

   Emma

   London1 review

   4.0

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A great choice of fabulous food. We enjoyed a delicious 3-course meal from the ‘supper club’ menu. Portions were very generous.
   

   The Burrator InnResponded on February 26, 2025

   Hi Emma, Thank you for your lovely review! We're thrilled to hear you enjoyed the 3-course meal from our supper club menu and found the portions generous. We look forward to welcoming you back soon. Best wishes, The Burrator Inn Team
   

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3. A

   Angus

   Gloucestershire1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great stay they made Valentine’s Day very special
   

   The Burrator InnResponded on February 26, 2025

   Dear Angus, Thank you for your lovely review! We're thrilled to hear that you had a great stay and that we could make your Valentine’s Day special. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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4. C

   Charlotte

   Devon2 reviews

   1.0

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a deeply disappointing experience celebrating a birthday meal at this restaurant. We arrived for a Sunday roast towards the end of service, only to be served a meal missing half the items listed on the menu. The only green vegetable provided was a handful of barely edible green beans—there was no cabbage, no roast carrots, and no creamed leeks. At no point were we informed that the kitchen had run out of key elements of the dish; had we been told, we could have ordered something else. Instead, we were charged the full price, as if they hoped we wouldn’t notice. To make matters worse, when booking online, the restaurant specifically asked if the meal was for a special occasion—but this was never acknowledged during our visit. I called the next day to speak with the manager, but they were unavailable. I was assured they would get back to me, yet after a week, I have received no response. While the food we did receive tasted good, I can’t help but feel short-changed. What was meant to be a celebration turned into a disappointment, and the lack of communication and customer service only made it worse.
   

   The Burrator InnResponded on February 26, 2025

   Dear Charlotte, Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointing experience during your birthday meal with us. It is unacceptable that you were not informed about the missing items from your Sunday roast, and I apologise for the oversight. Additionally, I regret that your special occasion was not acknowledged as it should have been. Your comments about the lack of communication and follow-up are concerning, and I will ensure this is addressed with our team. We strive to provide excellent service and it is clear we fell short on this occasion. Thank you for bringing these issues to our attention. We appreciate your feedback and will use it to improve our service. Best regards, The Burrator Team
   

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5. L

   Lynda

   Devon1 review

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was delicious but service was slow. I appreciate it was busy on a Sunday but we were served our mains, no one came to check on us and our table wasn’t cleared until after an hour we went to the bar to ask for the dessert menu. Even then we waited another 15 minutes to again have to go to the bar to order. By this time it was quiet in the bar area. Shame as I would have gone back for the food but not the service!
   

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   The Burrator InnResponded on February 17, 2025

   Dear Lynda, Thank you for your feedback and for rating us 4 stars. We're delighted to hear you enjoyed the food. However, we're sorry to learn about the slow service you experienced. We appreciate your patience and will address this with our team to improve our service, especially during busy times. We hope you'll consider giving us another chance in the future. Best regards, The Burrator Inn Team
   

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6. C

   Callum

   Devon1 review

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress was so lovely love her, also food was good
   

   The Burrator InnResponded on February 17, 2025

   Dear Callum, Thank you for your kind words! We're thrilled to hear you enjoyed both the service and the food. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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7. C

   Chloe

   Devon5 reviews

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints so always happy after a meal there. Never fails to impress us
   

   The Burrator InnResponded on February 17, 2025

   Dear Chloe, Thank you for your lovely review! We're thrilled to hear that you always leave happy and impressed after your meals with us. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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8. J

   Juliana

   Devon1 review

   5.0

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent - I was really impressed -
   

   The Burrator InnResponded on February 17, 2025

   Dear Juliana, Thank you so much for your kind words! We're thrilled to hear you enjoyed the food. We look forward to welcoming you back soon. Best regards, The Burrator Inn Team
   

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9. R

   Robert

   Naples4 reviews

   5.0

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely country inn and we were made very welcome. Very quiet restaurant- dry January! Food nice, ambience friendly, overall a really good experience
   

   The Burrator InnResponded on January 27, 2025

   Dear Robert, Thank you for your kind words! We're delighted to hear you enjoyed your visit and felt welcomed. It's great to know you appreciated the food and ambience. We hope to see you again soon, perhaps when it's a bit livelier! Best wishes, The Burrator Inn Team
   

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10. R

    Robert

    Devon1 review

    2.0

    Dined on January 12, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Served with drinks quickly but waited for food for ages ! Portions were allot smaller than I expected certainly for the price we paid. Roast potatoes were difficult to cut in to and the beans were rock hard almost raw! My wife' s steak was small and loads of sinew which spoilt her meal. Overpriced food for the size of the portions. Be prepared to wait for a very long time during busy periods. Would not recommend.
    

    The Burrator InnResponded on January 21, 2025

    Dear Robert, Thank you for sharing your feedback. We're sorry to hear that your recent visit didn't meet your expectations. We take your comments about portion sizes, food quality, and wait times seriously and will address these issues with our team. We appreciate your input and hope you'll consider giving us another chance in the future. Best regards, The Burrator Inn Team
    

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