The Centro- Cleveland

Review summary

1. D

   Destiny

   Cleveland

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Came here last year and was super good, came back this year and it honestly just isn’t worth it. They were out of 2 things I ordered, the food was under seasoned and underdone. the Cesar salad was good and the drinks as well! Overall I just think you can go somewhere else and get better food for the price.
   

   The Centro- ClevelandResponded 2 days ago

   Thanks for the review, Destiny. We're sorry to hear that your experience this time around didn't match your last visit. We pride ourselves on delivering quality food and it seems we missed the mark on your last visit. We're glad to hear that you enjoyed our Caesar salad and drinks. We're always striving to improve, and your feedback is invaluable to us. We hope you'll give us another chance to impress you in the future. The Centro Management Team
   

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2. C

   Carina

   VIP

   Cleveland

   9 reviews

   5.0

   9 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, classy location for a business lunch. Excellent, polite and responsive server.
   

   The Centro- ClevelandResponded 3 days ago

   Hello Carina, Thank you for choosing The Centro- Cleveland for your business lunch. We're thrilled to hear that you enjoyed our location and found our service to be excellent. Your kind words mean a lot to us. We're looking forward to welcoming you back for another memorable experience. Best regards, The Management Team
   

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3. L

   Luis

   Cleveland

   13 reviews

   3.0

   13 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Made a reservation weeks in advance only to arrive and have no table ready. They then offered to sit us upstairs, on the way there a gentleman told the hostess that we can't sit up there, we were then taken back to the hostess stand where we waited approximately a total of 11 minutes past our reservation time. Once seated it took about 10 more minutes before our waiter came over to give us water and take our drink order, then roughly the same to bring our drinks. The food was decent but definitely underseasoned. Would consider going back but probably at the bar where the service seemed faster.
   

   The Centro- ClevelandResponded 4 days ago

   Hi Luis, We're really sorry to hear about your experience at The Centro- Cleveland. We understand how frustrating it can be to wait, especially when you've made a reservation. We also apologize for the mix-up with your seating. We strive to provide a seamless dining experience and clearly we missed the mark on your visit. We're glad to hear that you found the food decent but not up to your expectations. We appreciate your feedback and will certainly use it to improve our service. We hope you'll consider giving us another chance. We believe we can do better than this and we're committed to making that happen. Best regards, The Management Team
   

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4. J

   Jherrea

   VIP

   Cleveland

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   My food was really good, I ordered the stuffed mushrooms, iceberg wedge salad, and the salmon entree everything was delicious! The service could have been better, it took a while for the bartender to take for my order, she never took the empty plates. (I sat at the bar so it wasn’t much space) I did have a bunch of flies flying around my food. Also I don’t drink there wasn’t a mocktail option on the menu.
   

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   The Centro- ClevelandResponded 4 days ago

   Thanks for the review, Jherrea! We're thrilled to hear that you enjoyed your meal at The Centro- Cleveland. We're sorry to hear that the service didn't meet your expectations, and that the bartender seemed distracted. We'll certainly address these issues with our team. We appreciate your feedback and hope to see you again soon for a better experience. The Centro Management Team.
   

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5. M

   Michele

   Philadelphia

   1 review

   4.0

   1 review

   Dined on February 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food here is amazing! I had oyster rockerfeller appetizer with the filet and shrimp for an entrée. The steak was extremely tender and cooked perfectly. The drinks were good as well. The server, Will was friendly but not as attentive as we expected. We often had to wait for drinks and water and did not bring my lobster bisque until after we received our meals. Overall, decent food and I would try again.
   

   The Centro- ClevelandResponded on February 11, 2025

   Michele, Thank you for your fair and balanced review of The Centro. I am pleased to hear that you enjoyed our food and drinks very much. Unfortunately, it seems we fell short in the service aspect, feedback like this is crucial to helping us improve. We hope to see you again in the near future! The Centro Management Team.
   

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6. A

   Angelo

   VIP

   Cleveland

   23 reviews

   3.0

   23 reviews

   Dined on February 7, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Unbelievably expensive for what you get! Plan on about $100/person w-tip if you go. I ordered the chicken parm, it was horrible and tasted like it was made a few days ago and warmed up. Very disappointed DO NOT order the chicken parm trust me. Service was good, ambiance was nice.
   

   The Centro- ClevelandResponded on February 11, 2025

   Hi Angelo, Thank you for taking the time to share your experience at The Centro- Cleveland. We're sorry to hear that you were disappointed with the chicken parmesan and found our pricing to be high. We strive to provide exceptional food and service, and we regret that we fell short during your visit. Your feedback is valuable to us and will be used to improve our offerings. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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7. R

   Rachel

   VIP

   San Francisco

   35 reviews

   5.0

   35 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was excellent, capped by incredible service by William. We will be back!
   

   The Centro- ClevelandResponded on February 4, 2025

   Hi Rachel, Thank you for your kind words and the fantastic rating! We're thrilled to hear that you enjoyed your dinner and found our service to be excellent. We always aim to provide an excellent dining experience and it's great to know we hit the mark for you. We look forward to welcoming you back to The Centro- Cleveland for another memorable meal soon. Best wishes, The Management Team
   

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8. M

   Mike

   VIP

   Cleveland

   31 reviews

   3.0

   31 reviews

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Seafood dishes were all fishy. Octopus was tough and chewy. Steak was cooked right-on Food was fine, not great. Drinks were delish Keep in mind that if there is an event, downtown, valet parking will be $40! What?
   

   The Centro- ClevelandResponded on January 29, 2025

   Hey Mike, Thanks for sharing your experience at The Centro- Cleveland. We're sorry to hear that our seafood dishes didn't meet your expectations. We're always striving to provide the best quality and we're glad you enjoyed our drinks and steak. We appreciate your feedback and hope to serve you better in the future. Best, The Management Team
   

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9. D

   Donna

   VIP

   Cleveland

   70 reviews

   5.0

   70 reviews

   Dined on January 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Did the date night dinner - wish we could have spent more time enjoying this dinner was more than enough food for two - exce flavor and good service - wines a bit pricey but good will do this special again when in area and not @ hurrying to the theater …
   

   The Centro- ClevelandResponded on January 19, 2025

   Thanks for the review, Donna! We're delighted to hear that you had a fantastic date night at The Centro- Cleveland. It's great to know that you found our food flavorful and our service excellent. We strive to offer a unique and delicious dining experience that caters to many. We're glad you'll be back when you're in the area. Looking forward to welcoming you back! The Centro Managment Team
   

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10. M

    Michael

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on January 12, 2025

    1. Overall 4
    2. Food 4
    3. Service 1
    4. Ambience 5

    Food was great, had some troubles with the temp on a few items. Our server seemed to have been directing most of his attention to other tables, as he wasnt that busy seemingly. He visited our table very scarcely, and we weren’t the only ones, a couple next to us got us after the incredibly long first visit time. We had to wait for him to come and ask us how the food was as we had troubles with it. We had to pull someone aside to get our check, and then wait for him to bring it back. It was hard to ignore it but it didn’t ruin out night. Pretty important that the service is somewhat on par seeing as we are spending almost $200 here.
    

    The Centro- ClevelandResponded on January 19, 2025

    Hello Michael, We're glad to hear that you enjoyed the food at The Centro- Cleveland. We apologize for the initial issues with the food and for the wait you experienced throughout the service. We're constantly working to improve our service, and your feedback is invaluable in this process. We hope that despite this initial hiccup, you enjoyed your evening, and we look forward to serving you better next time. Best Regards, The Management Team
    

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