The Charlotte

Review summary

1. K

   Katrena

   Dallas

   45 reviews

   5.0

   45 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and service was outstanding . I’m obsessed with the calamari with the olives…I’d order a side of the fried olives if it was a menu option. Catfish and Spaghetti is soooo good, it never disappoints. I’ll definitely be back.
   

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2. OT

   OpenTable Diner

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 will be back especially for happy hour! I got the snapper and it was delicious
   

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3. M

   Michelle

   Dallas

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful casual dining space with a variety of food and drink choices.
   

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4. M

   Megan

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect option for a girls happy hour on the patio. Great food and drinks with a super cute patio for pictures!
   

   The CharlotteResponded 2 days ago

   Thanks for visiting us, Megan! We're thrilled to hear that you enjoyed your time on our patio and found our food and drinks to your liking. It's always our goal to create a memorable experience for our guests, so we're glad we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon! Best Regards, The Charlotte Management Team
   

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5. A

   Ann

   Memphis/West TN

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very disappointed in this experience as my party was very excited to try this place. From the start, we had a reservation but had to wait over 25 minutes for our table. The food and service were below average for an “upscale” dining experience and an order of fries was forgotten in a meal. Great location but would not return. (Happy hour deals seem promising….)
   

   The CharlotteResponded 4 days ago

   Hi Ann, We're sorry to hear about your disappointing experience at The Charlotte. We understand that waiting for your table can be frustrating and we apologize for the oversight. We're also sorry to hear that our food and service didn't meet your expectations. Your feedback is valuable and we'll certainly use it to improve our upscale dining experience. We're glad you found our location convenient, but we're sorry we didn't hit the mark this time. We hope you'll give us another chance to show you the quality we're known for. Best, The Charlotte Management Team
   

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6. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 5

   The manger was amazing and waiter, I love the experience because of them, however the host needs work.
   

   The CharlotteResponded 4 days ago

   Thanks for the review. We're thrilled to hear that you enjoyed the experience at The Charlotte. We're also glad to know that our service met your expectations. However, we're sorry to hear about your experience with the host. We take all feedback seriously and we will certainly look into this. We hope to see you again soon! Best Regards, The Charlotte Management Team
   

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7. J

   Jennifer

   St. Louis

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We enjoyed some delicious cocktails, apps, and brunch entrees that we had never tried before. The great service provided by our server, Dillon, was the highlight of our visit and the Banana-Maple-Old-Fashioned, Crab Fingers, and Fried Plantains were the stars of our meal. We will definitely be back!
   

   The CharlotteResponded 4 days ago

   Hi Jennifer, We're thrilled to hear that you enjoyed our cocktails, brunch entrees, and great service. It's wonderful to know that the Banana-Maple-Old-Fashioned, Crab Fingers, and Fried Plantains were the highlights of your meal. We're always here to provide you with the best dining experience, and it sounds like we hit the mark with you. We look forward to welcoming you back to The Charlotte for more delicious meals and great service. Best Regards, The Charlotte Management Team
   

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8. CK

   ChenettaK

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Been wanted to try this place out for a while. Booked late night reservations after an event, we were promptly seated within a short wait of our arrival. Our waitress was Jessica (somewhat pleasant) but seemed irritated when we asked questions about the menu. The ambiance was more of a younger vibe, mid 20's mid 30's. The food was meh, basic to say the least and pricey! The service was terrible, waited 25 minutes after ordering my drink to get it. The drinks were meh, ordered a sour patch cocktail $17, it was grossly sour with 3 sour patch kids at the bottom. They did comp the drink but brought the comp drink 1/2 full. I didn't continue to engage in their pettiness so I closed out my bill and left. They do charge an automatic 20% gratuity but the service and everything included wasn't worth 20%.
   

   The CharlotteResponded 4 days ago

   Hi Chenetta, We're sorry to hear that your experience at The Charlotte didn't meet your expectations. We apologize for the service issues and the inconsistency with your drink. We're always striving to provide the best experience and your feedback helps us do that. We hope you'll give us another chance to impress you in the future. Best Regards, The Charlotte Management Team
   

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9. J

   Jason

   St. Louis

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was Great‼️top tier Salute to the Staff 💪🏿
   

   The CharlotteResponded 4 days ago

   Hello Jason, We're over the moon to hear that you had a great time at The Charlotte! Your kind words about our top-tier Salute to the Staff have truly made our day. We strive to provide an exceptional dining experience and it's heartwarming to know we hit the mark with you. Thank you for your wonderful review and we look forward to serving you again soon. Best regards, The Charlotte Management Team
   

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10. R

    Reshita

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    I went for a Galentine's and I really enjoyed it. I saw it was a "viral" restaurant, so I was a little nervous, but it turned out to be good. I enjoyed everything from the appetizers we shared, my entrée, and drink! And my server was amazing! Even gave the table complimentary shots! I will for sure be back!
    

    The CharlotteResponded 4 days ago

    Thanks for the feedback, Reshita! We're thrilled to hear that you enjoyed your Galentine's dinner at The Charlotte. It's wonderful to know that our appetizers, entrée, and drinks hit the mark for you. We're also glad to hear that our service team made your experience even better. We look forward to welcoming you back soon for another great experience! Best Regards, The Charlotte Management Team
    

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