The Chateau - Andover

Review summary

1. D

   Diane

   Greater Boston

   58 reviews

   vip
   4.0

   58 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Okay it's my favorite restaurant and I talking the Andover one. We go out of our way to go to this restaurant being we do have one near by. Last night Nov 24th Sunday at 7:30 pm we sat in our booth on bar side there was a booth behind us that sat 4 people and a side from speaking ridiculous loud, they played Spanish music so Loud we couldn't even hear the restaurant music. We were not happy and we felt the waitress should of told them to turn it down
   

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2. L

   Leo

   Greater Boston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great from the food to the ambiance. The prices were very reasonable. I would definitely recommend the chateau to my friends.
   

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3. P

   Patty

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Theresa was fantastic The girls at the front desk were fantastic The food is always delicious
   

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4. J

   Joan

   Greater Boston

   8 reviews

   1.0

   8 reviews

   Dined on November 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disappointed in quality of food and poor service. Salad was the only half-decent thing served to us. Parmigiana dishes are made with provolone, have never eaten at an Italian restaurant that does not serve mozzarella. Sauce tasted burnt, toasted ravioli tasted overcooked and reheated. Mini-cannoli was filled with a terrible custard like cream that was tart, definitely not ricotta. Even the quality of bread has diminished. Their bread used to be so good, now it tastes like grocery store white bread and not fresh baked Italian. Server disappeared for so long that hostess finally came over and took our order. We used to like it here but the quality has plummeted, prices have increased, and service is non existent. Will never return
   

   The Chateau - AndoverResponded on November 7, 2024

   Thank you for sharing your detailed feedback, Joan. We’re truly sorry that your recent experience didn’t live up to your expectations or to the standards we aim to uphold, especially for our early bird offerings. We understand that the quality and consistency of ingredients and service are key, particularly for longtime guests like yourself. We’ll review your concerns with our kitchen and service teams to improve the aspects you highlighted, from dish preparation to attentive service. We appreciate your loyalty over the years and hope we may one day have the opportunity to welcome you back for the experience you remember and deserve.
   

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5. m

   mary

   Greater Boston

   13 reviews

   5.0

   13 reviews

   Dined on October 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Chateau did not disappoint. the front desk staff were very friendly when we arrived. We sat right away. The appetizers were good as well as our meals. Our waiter was fantastic. WE got burgers, the trio, chicken alfredo and the steak bowl. Everyone was happy.
   

   The Chateau - AndoverResponded on October 23, 2024

   Thank you, Mary! We're delighted to hear The Chateau Andover lived up to your expectations. It’s wonderful to know you enjoyed the appetizers, meals, and friendly service from both the front desk and your waiter. We’re thrilled everyone left happy with their burgers, trio, chicken Alfredo, and steak bowl. Looking forward to welcoming you again soon!
   

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6. A

   Alayna

   Greater Boston

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been going to The Chateau for years. The food is always delicious, the atmosphere is warm and welcoming, the noise level isn't ridiculous like other restaurants, there is plenty of parking, and the service is always topnotch. We had a rare night as a couple to go out to dinner, so we got a reservation for the two of us before we headed further south for a show we were attending. We were able to get in and out without any issues. The food was exactly what we were hoping for and I can't wait to go back again. The lobster ravioli is so good, I don't even care that it isn't exactly "healthy". There are lots of wine options, and enough food options for everyone. Our waitress was so helpful and courteous and really made the experience even better. Overall, a really great evening at a really great restaurant.
   

   The Chateau - AndoverResponded on October 17, 2024

   Thank you, Alayna, for your amazing review and continued support of The Chateau Andover! We're delighted to hear that your evening was everything you hoped for, from the delicious food to the warm atmosphere and excellent service. It’s wonderful knowing that the lobster ravioli hit the spot and that our team made your rare date night even more special. We look forward to welcoming you back soon—whether it's for another cozy dinner or a fun night out. Thank you again for sharing your experience!
   

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7. D

   Donna

   Greater Boston

   1 review

   5.0

   1 review

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Carter, was wonderful. Our food was delicious and portion sizes were huge.
   

   The Chateau - AndoverResponded on October 3, 2024

   Thank you, Donna! We're thrilled to hear you had a wonderful experience at The Chateau Andover. It’s great to know that Carter made your visit even more special with his attentive service and positive personality. We look forward to seeing you again soon!
   

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8. A

   Anne

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great ambiance, awesome service. perfect for a quiet luncheon during the week.
   

   The Chateau - AndoverResponded on October 3, 2024

   Thank you so much, Anne! We're thrilled you enjoyed the food, ambiance, and service at our Andover location. We love being a go-to spot for a quiet and enjoyable weekday lunch. We look forward to welcoming you back soon!
   

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9. A

   Arthur

   Greater Boston

   23 reviews

   4.0

   23 reviews

   Dined on September 17, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Four of us stopped at the Andover Chateau location for a planned lunch. Friendly greeting and seated immediately. Waiter came over introduced himself took our drink orders and filled them quickly. Out of the four meals three were great, however, my Haddock St. Germaine had a watery cream poured over the fish and the carrots were barely cooked. I have had this dish many times at the Waltham location and always was delicious with a creamy Swiss Cheesey type sauce. Other than that a great spot to dine with friends.
   

   The Chateau - AndoverResponded on October 3, 2024

   Thank you for sharing your experience, Arthur! We're glad to hear that you enjoyed the friendly service and that most of the meals hit the mark. We appreciate your feedback on the Haddock St. Germaine, and we’re sorry it didn’t live up to your previous experiences at our Waltham location. We'll be sure to pass this along to our team. We hope to welcome you back soon for another great meal with friends!
   

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10. S

    Steve

    Hawaii

    5 reviews

    5.0

    5 reviews

    Dined on September 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Waitress was wonderful, food was delicious , great overall restaurant
    

    The Chateau - AndoverResponded on September 17, 2024

    Thank you so much, Steve! We're delighted to hear that you had a great experience at our Andover location. It's fantastic to know that both the food and the service stood out for you. We look forward to welcoming you back soon!
    

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