The Chateau - Burlington

Review summary

1. L

   Lauren

   Greater Boston

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was perfect! Hot, large portions, & great service. We love coming here, there’s always enough leftovers to have a another meal the next day. Chicken, pasta, seafood are all delicious and Denise our server was attentive, fast, friendly and checked on us often, she was great!
   

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2. K

   Kathleen

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal at The Chateau! Great drinks and a vast menu! Highly recommend!
   

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3. B

   Barry

   Houston

   28 reviews

   vip
   4.0

   28 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always good food at a reasonable price with a great ambiance. New daily specials were a great selection.
   

   The Chateau - BurlingtonResponded on November 8, 2024

   Thanks, Barry! We're thrilled you enjoyed our new daily specials and the ambiance at The Chateau Burlington. We aim to keep the experience fresh while maintaining the quality and value you expect. Looking forward to serving you again soon!
   

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4. T

   Tony

   Greater Boston

   10 reviews

   vip
   4.0

   10 reviews

   Dined on October 30, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent service and a friendly and warm atmosphere. Good value for the delicious food.
   

   The Chateau - BurlingtonResponded on November 8, 2024

   Thank you, Tony! We're delighted you enjoyed the friendly atmosphere and found great value in our food. Courtney will be thrilled to hear your kind words about her attentive service. We look forward to welcoming you back to The Chateau Burlington soon!
   

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5. s

   sue

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Came for dinner with my family and our two grand kids. We were greeted warmly and the service was smooth and friendly. Seated in a booth was ideal for a 2 +6 year old.we will come back as my grandson said this was his favorite place to eat
   

   The Chateau - BurlingtonResponded on November 8, 2024

   Thank you, Sue, for the fantastic review! We’re so glad to hear your family had a warm, smooth, and enjoyable dining experience with us at The Chateau Burlington. It’s wonderful that the booth setup worked so well for your grandkids, and we're especially thrilled to know it’s a favorite for your grandson! Looking forward to welcoming you all back soon for more memorable meals.
   

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6. R

   Robin

   Greater Boston

   13 reviews

   vip
   4.0

   13 reviews

   Dined on October 19, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always tasty and good! Waitstaff was excellent! My husband and I wanted a 4 person booth but hostess would not accommodate and sat us at a 2 person both. We asked again, answer was no, she definitely could not accommodate. There was at least 1-2, and for quite a bit of time, there was 4 4 person booths available! We’ve been dining at the Chateau for many many years! This is not how you should treat your loyal customers!
   

   The Chateau - BurlingtonResponded on October 24, 2024

   Thank you for sharing your experience, Robin. We sincerely apologize for the frustration regarding your seating request. We’ll be sure to work with our staff to ensure we’re communicating better with our guests moving forward. Often, there are circumstances beyond just availability that influence seating arrangements, but we understand how that can feel disappointing. We truly value your loyalty over the years and appreciate your understanding. We look forward to welcoming you and your husband back soon for another enjoyable meal!
   

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7. J

   Jeffrey

   Greater Boston

   1 review

   3.0

   1 review

   Dined on October 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   It looks a lot nicer online than in person. The food was not amazing it was Meh and small shrinkflation portions. A little price for what you get. I didn’t dislike it but I wouldn’t recommend it. It a drinking place maybe.
   

   The Chateau - BurlingtonResponded on October 24, 2024

   Thank you for sharing your thoughts, Jeffrey. We're sorry to hear that the in-person experience didn’t quite match your expectations. While we aim to provide great meals and value, we appreciate your feedback. Your input helps us improve, and we hope you’ll give us another try in the future to show you the best we have to offer here at The Chateau.
   

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8. B

   Barry

   Houston

   28 reviews

   vip
   5.0

   28 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience with fantastic service and food. Very consistent quality.
   

   The Chateau - BurlingtonResponded on October 4, 2024

   Thank you, Barry! We're thrilled to hear you consistently enjoy fantastic service and food at The Chateau. It’s our goal to always provide a great experience, and we look forward to welcoming you back soon!
   

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9. S

   Susan

   Greater Boston

   1 review

   3.0

   1 review

   Dined on September 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   I wonder why I make reservations a week in advance. When we got there, we were told that our server had just had a large party sat, and would we mind waiting. Then we were given the choice of a booth or a table. After indicating we would take the booth, we waited another 15 minutes. The hostess told us that it would be more time for a booth. We agreed on the table. Why were we even given a choice? We were sat 30 minutes after our reservation. The food overall was good. I was disappointed in the Tuscan salmon. I'm not sure what made it Tuscan. It just had a drop of seasoning on overcooked fish. Everyone else was satisfied.
   

   The Chateau - BurlingtonResponded on October 17, 2024

   Thank you for your feedback, Susan. We apologize for the delay in seating and the confusion around your reservation. Your experience at the front desk is not the warm welcome we strive to offer, and we’ll be addressing this with our team. While we’re glad others in your party enjoyed their meals, we're sorry the Tuscan salmon didn’t meet your expectations. Your feedback helps us improve, and we appreciate your patience. We hope you'll consider dining with us again, as we’d love the opportunity to provide a smoother and more enjoyable experience.
   

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10. E

    Eric

    Buckinghamshire

    3 reviews

    5.0

    3 reviews

    Dined on September 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    loved it😊, good Italian food at Very good prices. we have it now on our places to eat in Massachusetts .
    

    The Chateau - BurlingtonResponded on October 4, 2024

    Thank you, Eric! We're so glad you loved your experience at The Chateau Burlington. It's wonderful to hear we’ve made it onto your list of favorite places to eat in Massachusetts. We look forward to welcoming you back for more great Italian food soon! 😊
    

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