The Chop House - Sevierville

Review summary

1. S

   Schuyler

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This review is not indicative of the Chop House franchise, in general. It is specific to this Chop House in Sevierville TN on a busy Sunday evening. We had been there for ~ two hours when the steak I had ordered finally arrived; The manager did COMP our bill and added a $100 gift card but we will not return to that Chop House.
   

   The Chop House - SeviervilleResponded today

   We appreciate your feedback and deeply regret the delay with your steak during your visit, Schuyler. Please contact us through our website and reference this review so we can address your concerns further.
   

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2. g

   geoff

   VIP

   Columbus

   21 reviews

   5.0

   21 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. They apologized for slow service, but we appreciated it as we like to take our time between courses. The only weird thing was it was a cold day and for some reason they open the side door to let the air in. 
   

   The Chop House - SeviervilleResponded today

   Geoff, we're grateful for your understanding regarding the service pace and delighted you appreciated your meal with us. Your note about the door is helpful. We aim for a comfortable experience and appreciate your feedback.
   

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3. K

   Katelyn

   VIP

   Alabama

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Server and food was good for the most part. Our appetizer took so long to come out they didn’t charge us for it. Everyone’s meal was good, except my daughter’s mac and cheese that came out cold.
   

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4. e

   elizabeth

   VIP

   Indiana

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   We had high hopes for the Chop House, but tonight was not the the night. We arrived and were seated quickly (4*). Our waiter Christopher was great (5*) but was clearly assigned too many tables. We ordered and our drinks came. 20 minutes later 1 of 2 appetizers arrived. 20 more minutes and we were told they were out of deviled eggs (this was at 5 pm). We placed our orders. 3 steaks and 2 pastas. After 45 minutes our food mostly came. One steak looked liked it had been burnt (less ordered medium rare. One steak came out dry and cooked medium well (ordered medium rare). Sides were missing. We finally had to stop another server to ask for a manager. He wanted to cook the steaks again. We declined as everyone else had their food half done. They took our entrees off but would have expected a discount given we had been sitting for an hour and the food was not right, and took forever. They were setting up a table for 15 people and all I could think was those poor souls. If they would had said they were struggling I would have thanked them and found another restaurant. Instead we watched table after table get the same experience. Definitely would not be a place I would return especially for the high price tag and average food.
   

   The Chop House - SeviervilleResponded today

   Thank you for sharing your experience, Elizabeth. We regret that your visit did not meet expectations. Please provide your contact info on our website and reference your review on OpenTable. We aim to address concerns and improve your experience.
   

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5. D

   David

   Washington DC

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation and we were promptly seated. It was very busy so it took about 5 minutes for the server to arrive, but after he did the service was outstanding. We placed our order and the food came out in perfect timing. Our salads were delicious and then our steaks arrived as we were finishing them. Our server kept checking on us throughout the meal to see if we needed anything. We both had ribeyes and they were delicious. It was a fantastic evening!
   

   The Chop House - SeviervilleResponded 2 days ago

   Thanks for sharing your wonderful experience with us, David! We're pleased to hear that you enjoyed the ribeyes and that the timing of your meal was just right. Our team is excited you had a fantastic evening, and we look forward to welcoming you back soon.
   

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6. K

   Kayla

   Unspecified

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   We visited The Chopped House for a Valentine’s Day dinner and were excited for the experience. The atmosphere was nice, and the service was attentive, but unfortunately, there were a few issues with our meal. My steak was overcooked, and when I sent it back to be redone, my girlfriend’s steak ended up being undercooked. She didn’t want to send hers back since mine had already been redone. Additionally, the mushrooms had a taste that made us question if they were entirely fresh. Another small disappointment was that the restaurant ran out of the cheesecake that was included in their Valentine’s Day deal. However, we were offered key lime pie instead, which we did enjoy. Given the multiple issues with our meal, it would have been nice to see some sort of accommodation on the final bill, but the only price adjustment was $1 less for the key lime pie substitution. Overall, we appreciated the effort from the staff, but the inconsistencies in food quality and lack of consideration for the experience left us a bit underwhelmed.
   

   The Chop House - SeviervilleResponded 2 days ago

   We appreciate your feedback and are glad you enjoyed our atmosphere and attentive service on Valentine’s Day. Our goal is to ensure a superior dining experience, and we regret the inconsistencies with your steaks and the unavailable cheesecake. Please visit our website and reference your review to help us address these concerns further.
   

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7. B

   Brandon

   Unspecified

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was a 10 out of 10 .I took my wife there for Valentine’s Day we where visiting from Nashville
   

   The Chop House - SeviervilleResponded 2 days ago

   We're glad you and your wife enjoyed a 10 out of 10 dining experience with us on Valentine's Day, Brandon! Thanks for choosing us during your visit from Nashville.
   

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8. S

   Susan

   Central Georgia

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Awesome meal as usual…. Very consistent restaurant with friendly staff
   

   The Chop House - SeviervilleResponded 2 days ago

   We're happy to hear you enjoyed another excellent meal with our team, Susan. Consistency and friendly service are key to our superior dining experience. We look forward to your next visit!
   

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9. T

   Terence

   E. Tennessee

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful spot, very clean and very good food 👍👍👍👍
   

   The Chop House - SeviervilleResponded 2 days ago

   Thank you, Terence! We're delighted you enjoyed our inviting and clean spot, along with the delicious food. Hope to see you again soon for another superior dining experience!
   

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10. S

    Scott

    Orlando

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Requested a booth with our reservation. Ask again at check in for a booth. Was told we will try I indicated we can wait. Was called and taken to a table. Very unhelpful and disrespectful.
    

    The Chop House - SeviervilleResponded 2 days ago

    We strive to offer a superior dining experience and apologize for any concerns regarding your seating request, Scott. Please reach out via our website and reference this review so we can address this further.
    

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