The Cut & Craft York

Review summary

1. S

   Sadie

   London

   14 reviews

   3.0

   14 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Enjoyed the food,dessert was amazing,music was a little loud.unfortunately the evening was spoilt when we were told that our table was needed,but no one had checked to see if we had enjoyed our dessert and if we would like the bill,it’s not what was said but the manner in which it was said, when the same member of staff came to talk to me when we left he didn’t want to listen and said I was rude, certainly won’t visit again
   

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2. R

   Rebekah

   Perthshire

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience. Great venue for family celebration. All staff friendly- flat iron steaks excellent
   

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3. P

   Philip

   Yorkshire

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Firstly, the staff were outstanding in their care and attendance to us. The food was worthy of Michelin stars. It was a little noisy, but hey the atmosphere was great. We had a wonderfully memorable time.
   

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4. J

   Jasmine

   Yorkshire

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was incredible, the atmosphere and setting of the restaurant was lovely and the staff were friendly and professional. I'd say it's great value for money and would love to visit again!
   

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5. G

   Glen

   Dublin

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal celebrating a birthday. Service and ambience are great. Food is great quality. Bill with drinks for four people just over £300.
   

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6. R

   Rob

   Yorkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked online for a birthday gathering of six people and wasn’t disappointed. Great service amazing food and overall a great fun evening.
   

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7. M

   Maureen

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first visit here and could not fault the experience. My flat iron steak with side orders was perfect. Not a crumb left. Hubby’s pork cheek very tender and the beef burger did not disappoint. I finished old school with Baked Alaska the perfect end to our meal. Ronnie was our main waiter but all staff looked after us really well. Great ambience and looking forward to returning.
   

   The Cut & Craft YorkResponded today

   Thank you Maureen for taking time to leave us a lovely review. We are delighted to learn you thoroughly enjoyed every aspect of your visit with us & we can't wait to share your feedback with Ronnie & the team! We look forward to welcoming you back again in the future for another 5* experience! The Cut & Craft
   

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8. J

   Joanne

   Manchester

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   1 starter forgotten arrived when parter had finished.Both steak and sides cold complained asked us to return items but we had already waited a long time fir them to arrive.Offered a discount of £14 not very good customer service
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you Joanna for taking time to leave us a review. We strive to give exceptional service and serve our guests high quality meals and feel so disappointed that we failed to meet your expectations on this occasion. We want to assure you that we take your feedback seriously and will thoroughly investigate how this happened as this is not a true reflection of our high standards. We truly value your feedback and hope to have the opportunity in the future to rectify our errors & turn this experience around. Our Head Chef has also been informed of your feedback. Please contact us directly pending a future visit and we will ensure you have the most wonderful experience. We hope to restore your faith in The Cut & Craft York & impress you with our menu. Kind regards The Cut & Craft
   

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9. N

   Neil

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Pete was an asset to your company exceptional service, brilliant customer service skills.The food was excellent will be re visiting again
   

   The Cut & Craft YorkResponded 4 days ago

   Thank you Neil for your review. We are thrilled to hear you have enjoyed your most recent visit with us & we will be sure to share your feedback with Pete & the team! We can't wait to welcome you back again soon for another 5* experience! The Cut & Craft
   

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10. N

    Noel

    Yorkshire

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing quality of food. Fantastic service. Wanted something special for wife's birthday and our anniversary and it didn't disappoint. Given couple of Proseccos on the house and made to feel really special. Had couple of starters and then the signature flat iron steaks with accompaniments and it was cooked perfect and tasted amazing. Will definitely return.
    

    The Cut & Craft YorkResponded 4 days ago

    Thank you Noel for taking time to leave us such a fabulous review! We are thrilled to hear you enjoyed your experience with us yesterday! We really appreciate your feedback & recommendation! We can't wait to share your review with our team & look forward to welcoming you back again soon! Th Cut & Craft
    

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