The Foundry at Trilogy® Lake Norman

Review summary

1. D

   Donna

   VIP

   Charleston

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Enjoyed our evening with friends and very relaxed evening with good meals
   

   The Foundry at Trilogy® Lake NormanResponded 1 day ago

   We appreciate you taking the time to leave us a review Donna. We do hope to see you back soon and let us serve you again. Sincerely, Bobbi Christopher F&B Assist Manager
   

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2. M

   Marissa

   Charlotte

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jennifer was AMAZING!! She took such great care of us and made awesome recommendations - would absolutely go back and sit in her section!
   

   The Foundry at Trilogy® Lake NormanResponded 1 day ago

   Thank you so much Marissa for leaving us this amazing review and for your feedback. Jennifer is a wonderful asset to our team and she knows the menu inside out. Jennifer will be so pleased to hear this. We can't wait to serve you again soon. Sincerely, Bobbi Christopher F&B Assist. Manager
   

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3. J

   John

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First rate, great all the way around, enjoyed the food and level of the music
   

   The Foundry at Trilogy® Lake NormanResponded 1 day ago

   This is wonderful to hear John! We do appreciate you and hope to see you again soon. Sincerely, Bobbi Christopher F&B Assist. Manager
   

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4. L

   Linda

   Charlotte

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We reserved a table for 4 a month prior. We ended up in the middle of the room in between 2 tables with loud groups, so we couldn’t have a conversation. Service was just ok. Hopefully next visit will be better.
   

   The Foundry at Trilogy® Lake NormanResponded 5 days ago

   I am so sorry that your experience Linda and that it was not a fantastic one. Please come in and give us another chance and please ask to speak with Bobbi when you come in. We strive to be the best and want every person that comes in to feel valued. Sincerely, Bobbi Christopher F&B Assist. Manager
   

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5. C

   Cheryl

   Charlotte

   14 reviews

   5.0

   14 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the customer service was amazing. We had great service. Summer was an amazing waitress.
   

   The Foundry at Trilogy® Lake NormanResponded 5 days ago

   Thank you so much Cheryl for leaving us this wonderful review and your feedback. We are happy to have Summer as a part of our team. We can't wait to serve you again soon. Sincerely, Bobbi Christopher F&B Assist. Manager
   

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6. l

   lauri

   VIP

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hello, I am happy to share how terrific our visit was to the Foundry today. Let me start by saying that we enjoy dining at the Foundry about twice a month since they opened. We are not residents at the property, yet always feel right at home while dining. I had ordered the Millionaire turkey burger with a GF bun. I have ordered this exact meal several times in the past and been very pleased. However, today it was sub par. Our server, Christine, checked on our meal shortly after it was delivered to the table. She inquired how the food was and I hesitated to reply. I replied that it was not the high quality that it normally was. Nonetheless, Christine was was quick to offer to make it right. In fact, she suggested an alternate to the turkey burger by asking if I was interested in the black bean burger. I chose to try the black bean burger and it was excellent. A couple things, I appreciated the offer to try an alternate burger and that she wanted to make sure that I had a meal that I would enjoy. I never ever send a meal back to the kitchen, and I mean never. The black bean burger was excellent, the GF bun was very good(tender & didn’t fall apart) in the first couple bites. Overall, another great meal at The Foundry. Christine was not only pleasant but her service was exceptional, well done. Bottom line, The Foundry gets it right every single time! Also, I would be remiss if I didn’t acknowledge the incredibly warm reception by Serenity. She is such a perfectly kind soul who receives guests with a kind smile. Well done Foundry, well done.
   

   The Foundry at Trilogy® Lake NormanResponded 5 days ago

   Thank you so much Lauri, we appreciate you taking the time to not only leave us a wonderful review and being regulars but also giving us your feedback. Your server was Jennifer that night and she is amazing at her job and we are blessed to have her as a big part of our team here. Serenity is also such a wonderful girl and has come so far with the team. They both love seeing this and hearing about your experience and that Jennifer was able to make it a wonderful one for you. Sincerely, Bobbi Christopher F&B Assist. Manager
   

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7. k

   kathleen

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The new chef is already making a big difference! So it the new Manager, Roland. Thank you Roland.
   

   The Foundry at Trilogy® Lake NormanResponded on February 13, 2025

   We appreciate your review and your feedback Kathleen. Chef Justin is great and our Manager Roland is terrific at his job. Thank you so very much! Sincerely, Bobbi Christopher F&B Assist. Manager
   

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8. j

   john

   VIP

   Charlotte

   79 reviews

   5.0

   79 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Family choice for our Sunday early evening dinner. Something for everyone, nice wine list, good selection of entrees and a few excellent deserts.
   

   The Foundry at Trilogy® Lake NormanResponded on February 6, 2025

   Thank you John for taking the time to leave us such a good review. We appreciate you and hope to see you again soon! Sincerely, Bobbi Christopher F&B Assistant Manager
   

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9. B

   Bonnie

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, service and ambience were top rate. Chef Justin is a great addition.
   

   The Foundry at Trilogy® Lake NormanResponded on February 2, 2025

   Thank you so much Bonnie for leaving us this review. We are very happy to have Chef Justin with us and he has gotten rave reviews. Sincerely, Bobbi Christopher F&B Supervisor
   

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10. M

    MARGO

    Charleston

    8 reviews

    4.0

    8 reviews

    Dined on February 1, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Had a nice dinner as always. Red fish some of the beat fish we ever had
    

    The Foundry at Trilogy® Lake NormanResponded on February 2, 2025

    We appreciate your review and feedback Margo. The Red fish did fly out of the window all week. Come in again soon. Sincerely, Bobbi Christopher F&B Supervisor
    

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