The Fountain House

Review summary

1. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Roasties were dry and had the tiniest piece of chicken I’ve ever had on a Sunday roast. Still hungry afterwards
   

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   The Fountain HouseResponded 5 days ago

   Hi there, We're sorry to see you weren't quite happy with your roast - we're really disappointed as nearly all our feedback for Sunday's is positive. We'll be sure to deliver your feedback to our kitchen team and look to improve and maintain our usually high standards throughout all service. We hope to see you again so we can prove how great we usually are. Kind regards Team Fountain House
   

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2. R

   Rachel

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely vibes, great friendly service. Food was great and the menu has a vast amount of choices to suit everyone. Will be returning! Thank you
   

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   The Fountain HouseResponded on November 11, 2024

   Hey Rachel, Thank you so much for leaving us a review and for recommending. We're glad you enjoyed your visit and the great food and service! We look forward to seeing you again soon. Kind regards Team Fountain House
   

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3. F

   Francis

   Manchester

   12 reviews

   3.0

   12 reviews

   Dined on October 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Nice venue, good food, good service but very noisy. More suited to groups
   

   The Fountain HouseResponded on October 28, 2024

   Hi Francis, Thank you for leaving us a review! Sorry it was so busy on Saturday, we were hosting a wedding in our function space and helping a very happy bride and groom enjoy their special day. We're glad to see you enjoyed the food and drink too, and the service, and hope to see you back again soon. Kind regards Team Fountain House
   

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4. T

   TANYA

   Manchester

   1 review

   5.0

   1 review

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent, friendly and knowledgeable staff. The food at lunch was delicious especially the pumpkin ravioli with garlic and chestnuts. We stopped by again in the evening and enjoyed a few board games while listening to live music, Great atmosphere and extensive drinks menu.
   

   The Fountain HouseResponded on October 26, 2024

   Hey Tanya, Thank you so much for the lovely review! It's brilliant to see you enjoyed yourself and made the most of our board games! We hope to see you again soon. Kind regards Team fountain House
   

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5. j

   jantina

   London

   4 reviews

   4.0

   4 reviews

   Dined on October 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had lunch with my friend and our chosen Sandwiches were delicious, generous in size and good value for money
   

   The Fountain HouseResponded on October 20, 2024

   Hi Jantina, Thanks so much for the 4 star review! I'm glad to see you were enjoying our lunch menu and that you thought so highly of the products you chose. Hopefully on your next visit we can win ourselves another star for some other products available. Many thanks, Team Fountain House
   

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6. S

   Steve

   Manchester

   2 reviews

   1.0

   2 reviews

   Dined on October 13, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was poor. They didn’t know where we were sat. Food mediocre - meat gristly, veg cold. Meh
   

   The Fountain HouseResponded on October 14, 2024

   Hi Steve, Thank you for taking the time to leave us a review and for letting us know about your recent visit. We're sorry it fell short of our usual high standards and food quality - we're aware of some shortfalls on this occasion but rest assured we'll be taking steps to rectify moving forward. We hope to see you again so we can show you just how good we usually are. Kind regards Team Fountain House
   

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7. L

   Lucie

   Bath

   3 reviews

   4.0

   3 reviews

   Dined on October 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Meticulous detail to the food - great value and one of the nicest Sunday roasts we have had for a long time
   

   The Fountain HouseResponded on October 15, 2024

   Hi Lucie, Thanks for the great feedback! Glad to see you think our Sunday roasts are as good as we think they are. Hopefully we'll see you in another Sunday or through the week and win ourselves another star. Many thanks, Team Fountain House
   

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8. R

   Robert

   London

   6 reviews

   3.0

   6 reviews

   Dined on October 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Reasonable burger if a little overpriced for what it was. Roast beef was the best of the three meals. Nice and tender. Pork was a little fatty but veg and potatoes were good. Great desserts. Service was slow. Food left on the pass for 5 mins. Gave up asking for drinks so went to the bar myself.
   

   The Fountain HouseResponded on October 14, 2024

   Hi Robert, Thank you for taking the time to leave us a review. We're glad to see you enjoyed the food but understand we missed the mark with service. We will take the feedback on board and ensure moving forward we don't get caught under deployed again. We hope to see you again soon. Kind regards Team Fountain House
   

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9. J

   John

   Berkshire

   2 reviews

   1.0

   2 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Sadly the quality of service was appalling and the manager who said his name was "John Smith" though this might be a little untrue (a colleague of the manager confirmed that his name was "Stan") clearly made it abundantly clear that he "couldn't give a sh1t" that we had waited well over an hour for our main course. Having previously been made aware that we were due at the theatre shortly the manager told us that we should leave and so we did. We had enjoyed earlier enjoyed a pleasant drink in the bar prior to making our way down to the more formal restaurant where we were greeted by a very personable Alex from whom the "manager" could learn a thing or two regarding working in the hospitality industry.
   

   The Fountain HouseResponded on October 14, 2024

   Hi John, Thanks for leaving us a review. What you've chosen to write and what actually happened seem to be two different things - but we won't get into that. As discussed on the evening, rude behaviour and swearing at team won't be tolerated in any form - which is why you were asked to leave. Kind regards Team Fountain House
   

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10. K

    Kay

    North Wales

    2 reviews

    5.0

    2 reviews

    Dined on October 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Goid food excellent service in a relaxing atmosphere. A go to for Lunch.
    

    The Fountain HouseResponded on October 3, 2024

    Hi Kay, Thank you for leaving us a lovely review and for letting everyone know to come for lunch! We hope to see you again soon. Kind regards Team Fountain House
    

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