The Fountain House

Review summary

1. r

   rebecca

   Kent4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was amazing and the restaurant itself was nice, but i found it a tad chilly in there. Our waitresses were both very sweet and lovely just felt like they could have checked on us a little more, we had one drink which was ordered on arrival but wasn’t asked again during the course of the dinner or when the plates were cleared.
   

   The Fountain HouseResponded 3 days ago

   Hi Rebecca, Thank you so much for the honest feedback, it's always helpful to see where we need to improve. Unfortunately the air con can run a little cold at times but if you let us know we are more than happy to adjust it for you and warm the place up. As for the service, we have reminded staff to be attentive with their tables and to ensure guests are feeling looked after, especially if it's getting you a drink. Nonetheless, thank you for the 5 stars and we hope to see you again soon. Many thanks, Team Fountain House
   

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2. C

   Cath

   Glasgow2 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The welcome and the food were both excellent. Prompt and friendly service. Will definitely be back.
   

   The Fountain HouseResponded on March 9, 2025

   Hi Cath, Thank you so much for the kind feedback! We're glad to see you enjoyed your time with us and that food delivered for you. We look forward to seeing you again. Many thanks, Team Fountain House
   

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3. OT

   OpenTable Diner

   South Wales1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   The food was nice but even though we pre booked in advance there were a few meals that they said had sold out. The staff were apologetic but they had even run out of bacon! Not sure if there was a problem with heating/AC but it was freezing in there people sitting in coats to eat their food.
   

   The Fountain HouseResponded on March 9, 2025

   Hi, Thank you for the feedback as it is brilliant for us to know where to improve. Unfortunately we have had an issue with our food delivery this weekend, meaning many of our dishes have sold out. While this is wholly inconvinient for yourself, we are working with our suppliers to improve our deliveries, ensuring we can offer the full menu wherever possible. As for the temperature, the Air Con reduces to a default setting that we cannot change, staff try to correct this as quickly as they can, however this does make the restaurant very cold in some instances. All we can do is apologise. Our sincerest apologies, Team Fountain House
   

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4. OT

   OpenTable Diner

   Dublin1 review

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 1

   Food was really nice and a good selection although I ordered the curry and felt it was a very small portion. Like other reviews, we felt the music was way too loud which took away from the overall experience. For a full restaurant, there were only 2 waitresses which left the service very slow.
   

   The Fountain HouseResponded on March 9, 2025

   Hi there, Thank you so much for taking the time to leave us feedback. Comments regarding the Malabar curry have been passed on to our spec team to see if there can be an improvement regarding portion size. We will continue to remind the team to monitor the levels of volume in all areas of the building and adjust the music accordingly, as we understand it can be loud at times. We are also actively looking into the staffing complications that arose last night to ensure this does not happen again. Our sincerest apologies for your experience, but hopefully we can see you again soon to provide a better dining occasion with us. Many thanks, Team Fountain House
   

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5. R

   Ruth

   Manchester2 reviews

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food and value. Our potatoes and veggies were bit cool but our waiter soon rectified that. We were left some time and had to call waiter for puds/coffee and they didn’t have decaf except instant. Very pleasant though.
   

   The Fountain HouseResponded on February 26, 2025

   Hi Ruth, Thank you for taking the time to leave us some feedback. We have passed on the comments regarding your food to the kitchen for them to look into and improve. As for needing to call the waiter for service, we have reminded the team that they should be attentive with guests and forthcoming in making sure their needs are catered for. As for the decaf coffee, as it's not a common drink for us and we only have one bean grinder, we are unfortunately left with just serving instant decaf. This has been passed on however to see if we can look into having some decaf beans and an additional grinder. Hopefully we can win ourselves that final star on your next visit! Many thanks, Team Fountain House
   

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6. M

   Michael

   Edinburgh1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was superb, great chat with the young man, can't remember his name but great guy. The roast lamb was lovely, the only slight complaint was the lighting was low and hard to read the menu and the music was slightly loud but don't let that put you off as its a wonderful place with great food.
   

   The Fountain HouseResponded on February 25, 2025

   Hi Michael, Thanks for the kind feedback! It's always great to see that the team are delivering great service. We're glad you enjoyed your food with us too. In terms of lighting, we have dimmable lights which can unfortunately get quite dark; apologies for this, we are looking into adjusting this, in the meantime we have bright LED lamps guests are free to use upon their request. In terms of the music, it's very quiet from the bar, meaning we don't always realise how loud it is for guests, but we're more than happy to turn it down if it gets too loud. Hopefully we'll see you again and gain our 5th star. Many thanks, Team Fountain House
   

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7. S

   Sarah

   London4 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely Sunday roast. Little on the expensive side. Room was very warm. Lovely staff great service.
   

   The Fountain HouseResponded on February 23, 2025

   Hi Sarah, Thanks for the kind feedback. We're glad that you enjoyed your food and that service delivered. Unfortunately, as we are a London brand we have a London price point, but as ever your feedback has been passed onto the relevant teams to look into. Hopefully we can see you again for another great experience. Many thanks, Team Fountain House
   

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8. J

   John

   Manchester1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was nice, I had the Chicken Kiev but I didn't taste much garlic which Kiev is meant to have and the creamy leeks were lost underneath the Kiev. My partner had the burger which she said was OK. We asked for a bottle of water with our meal, which was finally brought once we reminded the waitress. No one came if we needed anything else or if our meal was nice despite it not being very busy. Don't think we will be going back.
   

   The Fountain HouseResponded on February 23, 2025

   Hi John, Firstly, let us apologise for not meeting your expectations yesterday. For the Chicken Kyiv, unfortunately our recipes are given to us from head office and have to be followed closely. We have passed on your feedback to the relevant team and hope to improve the product for the upcoming menu launch. As for the lack of service you feel you have experienced, the members of staff responsible for your service have been reminded of the level of service we provide, and where we felt short of based on your dining experience. Hopefully we can see you for another visit and gain a chance to redeem ourselves. Many thanks, Team Fountain House
   

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9. A

   Alison VIP

   London3 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food (fish and chips with the fabulous curry sauce, and rhubarb and custard knockerbocker glory) and really excellent and friendly service. Was quite quiet when we arrived on Friday lunchtime but did fill up a little later - it deserves to be full
   

   The Fountain HouseResponded on February 22, 2025

   Hi Alison, Thank you so much for the kind feedback. We're glad to see that you enjoyed the food you had with us and that service was up to scratch. Hopefully we'll see you again soon! Many thanks, Team Fountain House
   

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10. J

    Julie

    Manchester1 review

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely atmosphere great service and nice food. Great place for a catch up with friends.
    

    The Fountain HouseResponded on February 16, 2025

    Hi Julie, Thanks for the kind feedback! We're glad to see you enjoyed your experience with us, hopefully we'll see you and your friends again. Many thanks, Team Fountain House
    

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