The Hideaway

Review summary

1. J

   Jennifer

   VIP

   New York City

   7 reviews

   4.0

   7 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Really good food! Slow service. Cool atmosphere. Pricey!
   

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2. A

   Ara

   VIP

   Las Vegas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   I guess if you are a tourist from out of town this place will do. But for us in LA this is mediocre Mexican food similar to and not better than El Torito. The Belgian waffles my kids had ($25) were 80% worst than the frozen waffles Ralph’s has. The $15 filet upgrade for the fajita was absolutely not filet! But $200 for lunch for 4 people maybe is as cheap as you can get in Beverly Hills. I’d strongly suggest Cheesecake Factory over this place.
   

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3. S

   Sarah

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Good was ok, a little salty. Service was fine not the impressive
   

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4. C

   Constance

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious food and the service was beyond what I expected for a Christmas dinner. The staff working on Christmas Day were extremely pleasant and hard working to ensure all the tables were taken care of. The food was absolutely delicious. The New York steak was beyond delicious and all our drinks were also perfection. The atmosphere of the restaurant was very nice and a place we could sit and talk comfortably.
   

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5. M

   Max

   VIP

   Los Angeles

   8 reviews

   1.0

   8 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   One of the worst dining experiences I've had in a while. Waited an hour past our reservation to be seated and watched multiple parties who arrived after us be seated. Service during the meal was barely subpar thereafter. It was also our first time at a Mexican restaurant that "ran out of salsa". We will not be returning.
   

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6. C

   Cheryl

   VIP

   Cancun

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We dined here for Christmas dinner. The service was prompt and the food was good. Unfortunately we had an incident that not only ruined our Christmas Dinner but the rest of our evening. A waitstaff member spilled Coke all over me ( my hair, face, backside, coat), our table and my husband’s face. The waitperson took off and didn’t acknowledge anything. The manager noticed the floor and then I had to tell them it was everywhere, including on us. He didn’t seem too upset. We had to finish our meal with a sticky table (eventually they wiped it), and me being soaked with sticky Coke. The manager did comp our appetizer and glaas of wine but this was not sufficient. Furthermore, he did not approach our table again and was not very apologetic. Our waitress did promise to speak with the manager , after I stressed that it ruined our night and I was sitting there sticky and wet, but we received no further compensation. I do realize that accidents happen but it was the lack of empathy and acknowledgment of a night ruined by management that is a concern. We really should have had our meal comped for the inconvenience and that I had to go home and shower…ending our Christmas night. Due to management’s reaction to this event, I would not recommend nor go back.
   

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7. c

   cristina

   Los Angeles

   12 reviews

   1.0

   12 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very poor staffing if you know that the restaurant sold out have people serve your patrons. Everything felt very long very rushed. Attention. Span is low unfortunately, it wasn’t worth it.
   

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8. C

   Christylyn

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food!! I love this place so beautiful.
   

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9. T

   Tim

   Los Angeles

   17 reviews

   3.0

   17 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   I posted a full review on Yelp. There is a major disconnect here between in the quality of service we receive from the lovely host staff versus the asleep-at-the-wheel servers. The food was great but nothing can make up for abysmal table service.
   

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10. J

    Jane

    San Francisco

    13 reviews

    4.0

    13 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Great Christmas Day brunch. It was understandably super crowded and drinks and food were slow to come out. 2nd margarita never arrived and it was too late after we’d finished our meal. Requested condiments twice that never came, but despite this we thought our server was as really nice and was doing his best on a very busy and probably short staffed day. Food was tasty and well-prepared and we would definitely come back, maybe just during a less crowded time! Every seemed to be enjoying themselves though and the host was also really great and sat us immediately in a great booth even though we arrived early. The person who took us to the table was also very friendly and welcoming. The attendants at the Photo Booth were also very nice ! All in all, we enjoyed our time!
    

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