The Highlawn

Review summary

1. M

   Michael

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Wonderful ambiance, food disappointing, still a worthwhile experience
   

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2. J

   Jen

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was exceptional the French onion soup is one of the best I have ever had .
   

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3. K

   Katherine

   VIP

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Food is overrated. Nothing was special. I wouldn’t come back.
   

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4. M

   Maryann

   VIP

   New York City

   41 reviews

   3.0

   41 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Not a good evening for us. Our filet mignons were not cooked to our liking. They were sent back and they still were not cooked..  They did compensate us with dessert, but overall it was not a great experience.
   

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5. D

   David

   Charleston

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I felt the waiter was over worked and did not have time to really engage with questions about the food. The appetizers were good but the main course meat was just ok. The desert and coffee were of an ordinary quality. Not what I remember as the quality I have experienced at the Highlawn before. Maybe Christmas was just a stressful night.
   

   The HighlawnResponded 3 days ago

   Thanks for visiting us, David. We're sorry to hear that your experience didn't match your past experiences at The Highlawn. We always strive to provide a balance between attentive service and engaging with our guests. We're glad you enjoyed our appetizers, but we apologize for falling short on the main course and desert. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. C

   Christina

   Denver

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Second time that we were disappointed with the food quality.
   

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7. P

   Paul

   VIP

   New York City

   32 reviews

   5.0

   32 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   The Christmas buffet was a bit disappointing. The overall buffet food was good, but the carving station items of prime rib and turkey were extremely disappointing in comparison to the normal quality of these items on a regular day. The prime rib was served cold and the turkey was dry and overcooked. The normal high quality was definitely not there. Not even the B Team.
   

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8. D

   Donna

   VIP

   New York City

   19 reviews

   1.0

   19 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience!!! Very few employees working Service herrific 2 bartenders and one man was a server and bartended for the entire grill room! Waited 30 minutes for drinks ! Salad and sushi ok but when we finally got food cold ! Steak overcooked I specifically asked for scallops to be carmelized!! Bartender did write it down but they came out cold and pale? I also asked for them not to be put in a bed of squash which no one listen to either No music until we complained then in and off with commercials ! Saw woman in ladies room Who was having a party in the wine room she said absolutely awful?? I don’t know what’s going on there but a lot of people we knew have a quick I must say Danny the manager took very good care of us and was running Over the restaurant helping in every area! We have spent many holidays there never had such an awful experience don’t plan on returning until they get their act together thank you
   

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9. D

   Daniel

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic!! Waiter was very informative and attentive. Would. highly recommend this restaurant!!
   

   The HighlawnResponded 3 days ago

   Thank you for joining us; it was our pleasure to host you. We thank you for taking the time to leave us a review. Your feedback is most appreciated and welcomed. We look forward to seeing you again! Very best, Laine Facatselis HL Assistant General Manager
   

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10. E

    Elizabeth

    VIP

    New York City

    13 reviews

    3.0

    13 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Server took a while to come over & introduce himself, drinks took 45 min. Apps came out before drinks. Duck carbanara was bland, tasted like pasta water. Server took it off the bill. No gentle background music. View was nice. Save your money. Overrated “fine dining”, didn’t feel special at all.
    

    The HighlawnResponded 3 days ago

    Thank you for your feedback; I am very sorry to hear about your unsatisfactory dining experience with us. We can assure you that our aim, day by day, is to create an unforgettable and satisfactory experience for every guest. Please provide us with an email so that a member of our management team can be in contact with you shortly. Very best, Laine Facatselis HL Assistant General Manager
    

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