The Italian Osteria & Cheese Bar

Review summary

1. S

   Sandra VIP

   Vancouver4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good. Service was very, very slow 20 mins to get a drink. Flagging down server to order entrees after appetizers. Plates not collected off tables. It wasn’t that busy so perhaps a new server
   

   The Italian Osteria & Cheese BarResponded 1 day ago

   Sandra, thank you for your feedback regarding your recent visit. We always strive to provide efficient and attentive service, so we regret the delays you experienced. Your comments will help us identify areas for improvement to ensure a seamless dining experience moving forward. We hope you'll give us another opportunity to showcase our hospitality at its best. - JRG
   

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2. OT

   OpenTable Diner

   Vancouver4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   We went for dinner and had the bruschetta to start, which was exceptional. We both ordered spaghetti and meatballs, and we brought home enough for dinner the next day. One had considerably more sauce than the other, which was a bit dry but tasty. We did book for my birthday however it wasn’t even acknowledged so that was a bit disappointing. The service was somewhat lacking in that we had to wait a long time just to order and then receive our drinks. Two of the meals came first and the other two came about five minutes later which I find a bit annoying. Overall, it was a good experience. 
   

   The Italian Osteria & Cheese BarResponded 1 day ago

   Thank you for your feedback and dining with us. We strive to provide exceptional service and a memorable dining experience for all our guests. We're glad to hear you enjoyed the bruschetta and spaghetti, but we apologize for any inconsistencies or delays in service that detracted from your visit. Your comments have been noted, and we will continue working to improve every aspect of our operations. We hope you'll give us another opportunity to serve you in the future. - JRG
   

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3. E

   Eshlyn

   Vancouver3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Not the greatest experience, my friend and I got the Tableside Tagliatelle Cacio e Pepe Ther usually is more of a nice fire presentation before the pasta is made but there was nothing at all that was special. Way more simple and basic this time. Not impressed. What a disappointment :(
   

   The Italian Osteria & Cheese BarResponded 1 day ago

   Eshlyn, thank you for taking the time to share your feedback about your recent visit. We strive to provide an exceptional dining experience, and we're sorry that your Tableside Tagliatelle Cacio e Pepe didn't meet your expectations. Your comments have been noted, and we'll work to ensure a more consistent and memorable presentation moving forward. We hope you'll consider giving us another opportunity to impress you. - JRG
   

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4. R

   Raman

   Vancouver1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Morgan our server was lovely!!! She was so sweet and took good care of us. I love the food but i find they lack in some side options. I wanted some truffle fries or spinach dip hehe but all in all great experience
   

   The Italian Osteria & Cheese BarResponded 6 days ago

   Raman, thank you for visiting The Italian Osteria & Cheesebar and for your kind words about our service. We're delighted you enjoyed the experience overall, and we'll certainly take your suggestions into consideration as we continually strive to enhance our menu offerings. Your feedback is invaluable, and we look forward to welcoming you back soon. - JRG
   

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5. MC

   MarlaC

   Hawaii3 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was excellent. We ordered the spaghetti and meatballs which was excellent. Mine was a little dry compared to my friends. I asked for extra sauce and then ended up being charged for it. That was disappointing. In general though, a wonderful dining experience.
   

   The Italian Osteria & Cheese BarResponded on March 3, 2025

   Marla, thank you for your feedback and for dining with us. We aim to provide an excellent dining experience, and we're glad you enjoyed the spaghetti and meatballs overall. However, we regret the disappointment caused by the additional charge for extra sauce. We value your patronage and hope to have the opportunity to serve you again. - JRG
   

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6. J

   Jenny

   Vancouver4 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Italian Osteria did not disappoint. We were there for an early birthday dinner for my friend. We came into a sweet birthday card from the restaurant, and our server (who was lovely) got on drinks etc. right away. The food was incredible. Every single bite was a burst of flavour. The restaurant itself is gorgeous, and had the perfect ambiance. We finished our meal and were treated to a yummy tiramisu. I cannot wait to come back and eat here.
   

   The Italian Osteria & Cheese BarResponded on March 3, 2025

   Jenny, we're delighted that your experience at The Italian Osteria & Cheesebar exceeded your expectations. It brings us immense joy to learn that you relished every bite and found the ambiance perfect for your friend's birthday celebration. We eagerly await your next visit, and we appreciate you taking the time to share your positive feedback. - JRG
   

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7. A

   Argentina VIP

   Vancouver3 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great restaurant but they close very early. The food is very good and the portions are big
   

   The Italian Osteria & Cheese BarResponded on February 24, 2025

   Argentina, thank you for your kind words about our restaurant. We appreciate your feedback and are delighted to hear that you enjoyed the quality and portions of our food. Regarding our operating hours, we aim to strike a balance between providing excellent service and allowing our dedicated staff to enjoy quality time with their families. We continually evaluate our hours to ensure we meet the needs of our valued guests. We hope to have the opportunity to welcome you back soon. - JRG
   

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8. OT

   OpenTable Diner

   Vancouver1 review

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Absolutely terrible. Wanted to give this a third chance to support local but service was horrible. Waited 45 minutes to get our drink order, then our appie came out 2 mins later and our mains about 3 minutes after our Appy. The restaurant was half full. Won't be giving it a 4th chance.
   

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9. E

   Erin VIP

   Las Vegas28 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and I will for sure be back!! They had my favourite red wine and the food was outstanding!! The big cheese wheels they mix the pasta in was awesome!!
   

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   The Italian Osteria & Cheese BarResponded on February 20, 2025

   Erin, thank you for visiting The Italian Osteria & Cheesebar - we are thrilled you enjoyed your dining experience! Our team takes great pride in curating an exceptional selection of wines and preparing authentic Italian cuisine using traditional techniques. We eagerly await your next visit. - JRG
   

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10. C

    Carly

    Vancouver1 review

    3.0

    Dined on February 17, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    Everything was great, just didn't get 5 stars cuz we had dirty plates at the beginning, and there was sand in my clams.
    

    The Italian Osteria & Cheese BarResponded on February 17, 2025

    Carly, thank you for sharing your feedback. We strive to provide an exceptional dining experience, and we regret that aspects of your visit fell short. Your satisfaction is our top priority, and we will use your comments to improve our service and ensure that all guests receive attentive care and impeccable presentations. We hope you'll give us another opportunity to demonstrate our commitment to excellence. - JRG
    

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