The Ivy Asia, Cardiff

Review summary

1. L

   Louise

   Bath

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fabulous atmosphere and the dj was a brilliant touch. Easy to stay all.niggt and enjoy a drink. Food was lovely and service was good. Waited a while for drinks though.
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Louise for taking the time to leave us your review! We look forward to your next visit!
   

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2. Z

   Zahra

   South Wales

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely atmosphere and amazing service from our waitress Bethany. She was incredibly kind, helpful and understanding!
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Zahra for taking the time to leave us your review! We look forward to your next visit!
   

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3. N

   Nia

   South Wales

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our evening. Your staff are fantastic. Chu’s customer service was outstanding. He was excellent and very helpful. He was also extremely attentive. He really made our experience enjoyable. He explained every course so well and was a really lovely server. He made our meal very relaxing and an enjoyable experience. We also then had a drink at the bar and Kuba deserves a special mention for making my partner a special birthday surprise with his drink of dry ice. He was also very knowledgeable on the menu and very helpful and friendly. Thank you for a lovely evening. Your staff are what make the experience worth it even more so than the food and they are invaluable.
   

   The Ivy Asia, CardiffResponded 1 day ago

   Hi Nia, thank you for your delightful feedback on your experience! We strive for excellent service and are pleased to hear that you have experienced this! Have a wonderful day, and see you soon!
   

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4. K

   Kelly

   Bath

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Lauren was exceptional. Checking on us every so often making sure we were happy. Food was amazing! Very enjoyable evening.
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Kelly for taking the time to leave us your review! We look forward to your next visit!
   

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5. A

   Andrew

   London

   4 reviews

   vip
   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   More show than service / value. Some of the staff were a bit abrupt/ driving a script. Did not feel authentic. Bit of a factory / process driven for yield/sweating the opportunity/asset vs customer experience. But I’m picky and Cardiff does not have great choice in this regard. Will come back - good but not great
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Andrew for taking the time to leave us your review! We look forward to your next visit!
   

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6. J

   Judith

   Bath

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the festive set menu. Great treat, loved the Ice cream Christmas tree. Staff were great. Only complaint not enough room for my coat in the cloak room, but a very wet day.. Thank-you
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Judith for taking the time to leave us your review! We look forward to your next visit!
   

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7. G

   Gerald

   Berkshire

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience.Amazing decor.lovely staff, & excellent food
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Gerald for taking the time to leave us your review! We look forward to your next visit!
   

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8. D

   David

   Bath

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A real treat. Staff were really friendly helpful and attentive without being intrusive. We had the set menu and every course was beautifully presented and tasted amazing. The restaurant decor is stunning and the whole experience was great. Highly recommended.
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you David for taking the time to leave us your review! We look forward to your next visit!
   

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9. K

   Kirsty

   South Wales

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tasty food, great staff, beautiful decor. Only downside for me is that like many restaurants now they put 12%service charge on your bill.
   

   The Ivy Asia, CardiffResponded 1 day ago

   Thank you Kirsty for taking the time to leave us your review and honest feedback regarding service charge! We look forward to your next visit!
   

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10. A

    Anna

    South Wales

    2 reviews

    4.0

    2 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    We were asked to order our desserts, if we wanted them, about 10 minutes before they expected us to leave because they needed the table back. I've never come across this before. We have eaten at the Ivy cardiff many times and have never encountered this. There were plenty of tables for 2 avaliable. Won't return.
    

    The Ivy Asia, CardiffResponded 1 day ago

    Dear Anna, thank you very much for your honest feedback, we will pass this over to our management team, take care!
    

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