The Ivy Asia, Guildford

Review summary

1. D

   Danielle

   Hampshire

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   I have been to the Ivy Asia a few times. A couple of points on todays visit: There were hardly any gluten free dishes on the menu and we both struggled finding something on the menu. We were surprised that the menu did not tell you what dish is gluten free nor was it possible to look it up on the phone as it was not working. The waiter tried to help but he struggled. I personally really miss your stack. One of the waiters jacket looked very dirty.
   

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2. C

   Candy

   London

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great decor, lovely music, delicious food at reasonable price. The venue is full.
   

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3. M

   Mark

   Surrey

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from arrival at the front desk to all the wait staff. We had the Festive Experience Menu, which was a lovely combination of dishes that we thoroughly enjoyed. We would highly recommend it.
   

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4. d

   donny

   Surrey

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   Good decoration, but not great taste of food, not worthy.
   

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5. C

   Charlotte

   Berkshire

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated birthday, great atmosphere and service. Food and presentation was excellent.
   

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6. L

   Liz

   Surrey

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience from start to finish - food was amazing staff were attentive, one of our group had an food intolerance and they were excellent at dealing with this - five stars -thanks For a great evening.
   

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7. A

   Annabel

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful! Delicious food and fabulous service. Such a treat. Great theatre.
   

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8. M

   Murray

   London

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Great food and atmosphere in a packed restaurant. Unfortunately, our table was far too small for a party of 6 and impacted our enjoyment of the evening. Additionally, i phoned specifically to let the restaurant know this was a celebration for a Birthday and some exams being passed and they said they would acknowledge this with a surprise. Nothing arrived. I am a very regular visitor to The Ivy - mainly Winchester, but this was our first visit to Ivy Asia. Not sure i will attend again given the above and service that was not entirely warm. Shame. Member no. 1040969.
   

   The Ivy Asia, GuildfordResponded 3 days ago

   Dear Murray, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food and atmosphere, but we're truly sorry that the table size and service impacted your experience. We completely understand how important it is to feel comfortable, especially for special occasions. We also apologise that the birthday and exam celebration didn’t receive the attention you were expecting – this certainly isn’t the standard we aim to uphold. We value your loyalty to The Ivy and hope you'll give us another opportunity to make your next visit a memorable one. Your comments will be shared with the team to ensure we improve moving forward.
   

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9. N

   Nicholas

   Surrey

   14 reviews

   4.0

   14 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Everything was excellent except that it was very noisy making conversation difficult.
   

   The Ivy Asia, GuildfordResponded 3 days ago

   Dear Nicholas, Thank you for your kind review! We're delighted to hear that everything was excellent. We truly appreciate your feedback regarding the noise level, and we apologise if it made conversation difficult. We will certainly take this into consideration as we continually strive to improve the overall experience for our guests. We hope to welcome you back soon!
   

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10. A

    Andy

    Hampshire

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Service was impeccable - as you would expect from the Ivy brand. The restaurant decor was stunning - such a wonderful place to be. The food was very good. Starters were oddly better than mains. Next time we will probably just order all the starters and no Mains. Lovely lunch and attentive staff! Well done.
    

    The Ivy Asia, GuildfordResponded 3 days ago

    Dear Andy, Thank you so much for your kind words! We're delighted to hear that you enjoyed the impeccable service, stunning decor, and overall dining experience. We’re glad the starters stood out for you – we’ll be sure to pass on your feedback to the team. We looking forward welcoming you back soon!
    

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