The Ivy Asia, Guildford

Review summary

1. V

   Vee

   London

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had a table by the window with Castle View which was very cool. Good was great as well as the service.
   

   Is this helpful?

   Report
2. S

   Susan

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We were a little disappointed with the food. The prawn rendang curry did not taste authentic and the lamb curry had lamb that had not been well marinated.
   

   The Ivy Asia, GuildfordResponded today

   Dear Susan, Thank you for sharing your feedback regarding your recent visit to Ivy Asia. We are sorry to hear that your experience with our dishes did not meet your expectations. Your comments regarding the taste and preparation of the dishes have been noted, and we will be sharing this feedback with our culinary team to review and ensure improvements are made where needed. Thank you once again for your honest feedback, and we hope to welcome you back soon to demonstrate the exceptional dining experience we strive to deliver.
   

   Is this helpful?

   Report
3. L

   Liz

   London

   21 reviews

   3.0

   21 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   A lovely meal but we were seated near the door on the ground floor which was a bit chilly. Also the lighting was terrible and needed my phone light to read the menu! However, the food and wine was very nice, and a complimentary dessert for my daughter's birthday was a nice touch. Would go back again.
   

   The Ivy Asia, GuildfordResponded today

   Dear Liz, Thank you for sharing your experience at Ivy Asia. We’re delighted to hear that you enjoyed the food and wine, and that the complimentary dessert added a special touch to your daughter’s birthday celebration. However, we’re sorry to learn that your seating location and the lighting detracted from your overall experience. We understand how important comfort and ambiance are to an enjoyable dining experience, and we appreciate you bringing this to our attention. Thank you once again for your kind words and constructive feedback. We look forward to seeing you again soon!
   

   Is this helpful?

   Report
4. D

   Danielle

   Hampshire

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   I have been to the Ivy Asia a few times. A couple of points on todays visit: There were hardly any gluten free dishes on the menu and we both struggled finding something on the menu. We were surprised that the menu did not tell you what dish is gluten free nor was it possible to look it up on the phone as it was not working. The waiter tried to help but he struggled. I personally really miss your stack. One of the waiters jacket looked very dirty.
   

   The Ivy Asia, GuildfordResponded today

   Dear Danielle, Thank you for taking the time to share your feedback about your recent visit to Ivy Asia. We apologize for the limited availability of gluten-free options and the lack of clear labelling on our menu. We understand how important it is for guests with dietary requirements to have accessible and accurate information. Your feedback has been shared with our team, and we will work to improve the clarity of our menus and ensure that our staff is well-equipped to assist with dietary inquiries. Additionally, we regret that one of our team members did not present the polished appearance we expect. This will be addressed to ensure we maintain the high standards our guests deserve. We appreciate your comments, and we hope to welcome you back soon for an enjoyable experience.
   

   Is this helpful?

   Report
5. K

   Kevin

   Surrey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A most enjoyable evening, with super food, lovely wine and truly fabulous service provided by our waitress Emily. Highly recommended
   

   The Ivy Asia, GuildfordResponded today

   Dear Kevin, Thank you for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable evening with us. It’s fantastic to know that you loved the food, wine, and especially the exceptional service provided by Emily. Your recommendation is greatly appreciated, and we can’t wait to welcome you back for another fabulous experience soon.
   

   Is this helpful?

   Report
6. C

   Candy

   London

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great decor, lovely music, delicious food at reasonable price. The venue is full.
   

   The Ivy Asia, GuildfordResponded today

   Dear Candy, Thank you for sharing your wonderful feedback! We’re so glad to hear that you enjoyed the décor, music, and delicious food, all while finding great value in your experience. It’s fantastic to know that the venue was buzzing with energy, and we truly appreciate your kind words. We look forward to welcoming you back soon for another memorable visit.
   

   Is this helpful?

   Report
7. M

   Mark

   Surrey

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from arrival at the front desk to all the wait staff. We had the Festive Experience Menu, which was a lovely combination of dishes that we thoroughly enjoyed. We would highly recommend it.
   

   The Ivy Asia, GuildfordResponded today

   Dear Mark, hank you for your kind feedback! We’re thrilled to hear that you had a fantastic experience, from the warm welcome at the front desk to the attentive service from our wait staff. It’s wonderful to know that you enjoyed the Festive Experience Menu and its selection of dishes. Your recommendation means a great deal to us, and we’re so glad we could make your visit special. We look forward to welcoming you back to Ivy Asia for another memorable dining experience.
   

   Is this helpful?

   Report
8. d

   donny

   Surrey

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   Good decoration, but not great taste of food, not worthy.
   

   The Ivy Asia, GuildfordResponded today

   Dear Donny, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the decoration of the venue, but we’re sorry to learn that the taste of the food didn’t meet your expectations. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time.
   

   Is this helpful?

   Report
9. C

   Charlotte

   Berkshire

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated birthday, great atmosphere and service. Food and presentation was excellent.
   

   • 

   The Ivy Asia, GuildfordResponded today

   Dear Charlotte, Thank you for choosing Ivy Asia to celebrate such a special occasion! We’re delighted to hear you enjoyed the atmosphere, service, and the excellent food and presentation. It means so much to us that we could contribute to a memorable birthday celebration, and we hope to welcome you back soon for more wonderful experiences.
   

   Is this helpful?

   Report
10. L

    Liz

    Surrey

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely experience from start to finish - food was amazing staff were attentive, one of our group had an food intolerance and they were excellent at dealing with this - five stars -thanks For a great evening.
    

    The Ivy Asia, GuildfordResponded today

    Dear Liz, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a lovely experience from start to finish. It’s great to know that the food exceeded your expectations and that our team was attentive to your group’s needs, especially when it came to food intolerances. Your kind words mean a lot to us, and we truly appreciate your five-star review. We’re so glad we could make your evening special, and we look forward to welcoming you back soon!
    

    Is this helpful?

    Report