The Ivy Royal Tunbridge Wells

Review summary

1. A

   Andy

   Kent

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, food was well cooked and presented, very busy . Well done
   

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2. K

   Kirsty

   East Sussex

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An absolutely fabulous meal and the staff were amazing too. Needed to be more Christmassy inside though.
   

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3. E

   Erika

   London

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely food and great service. Would highly recommend
   

   • 

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Erika, Thank you for your wonderful feedback! We’re so pleased to hear you enjoyed the food and service. Your recommendation means a lot to us, and we can’t wait to welcome you back again soon. Best regards, The Ivy
   

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4. T

   Tania

   Kent

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a joy to eat at The Ivy. Service and food always outstanding.
   

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Tania, Thank you for your lovely feedback! It’s truly rewarding to know that dining at The Ivy is always a joy for you. We’re thrilled to hear you consistently enjoy our food and service, and we look forward to welcoming you back for more outstanding experiences. Warm regards, The Ivy
   

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5. P

   Peter

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic seasonal menu - very tasty and great service. It’s our go to restaurant 👍
   

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Peter, Thank you so much for your kind words! We’re thrilled to hear you enjoyed our seasonal menu and that the service met your expectations. It means the world to us to be your go-to restaurant! We look forward to welcoming you back soon for more delicious meals and great experiences. Warm regards, The Ivy
   

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6. J

   Jim

   London

   12 reviews

   4.0

   12 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Table not available until 25 minutes after booking. Thereafter service just ok, food good, restaurant somewhat noisy.
   

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Jim, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed the food, and we appreciate your comments about the service and ambience. We sincerely apologize for the delay in seating you and for any inconvenience this caused. We strive to provide a seamless experience for all our guests and will review our reservation process to ensure timely seating in the future. We also appreciate your note about the noise level and will explore ways to improve the overall dining environment. Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back for an even better experience soon. Warm regards, The Ivy
   

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7. S

   Sue

   Kent

   12 reviews

   5.0

   12 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely warm atmosphere. Waiting staff fabulous- the manageress who had just come on shift got us a great table and our waiter Jay was really attentive and a really great at his job- personable and just the right amount of interaction
   

   The Ivy Royal Tunbridge WellsResponded 5 days ago

   Dear Sue Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the warm atmosphere and that our team made your experience so special. It’s fantastic to know that Jay stood out during your visit—he truly is a star, and we’ll be sure to pass on your kind words to him and the manageress for their exceptional service. We’re also thrilled you enjoyed the Christmas menu, especially the turkey! It’s always a pleasure to know when our dishes hit the mark. We hope to welcome you back again soon for another memorable experience. Kind regards, The Ivy
   

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8. E

   Elliot

   London

   9 reviews

   4.0

   9 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We liked the scene and decor. Service is professional, food is good but not quite like the London Ivy. One of our party got vertigo after the raw salmon starter and left to end up in A&E. This has never happened to them before.
   

   The Ivy Royal Tunbridge WellsResponded 5 days ago

   Dear Elliot, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the ambiance, décor, and professional service, but we are deeply concerned to learn about your guest’s experience. Please accept our sincere apologies for any distress caused. While we maintain the highest standards of food preparation and safety, we take incidents like this very seriously and will be reviewing this matter with our team immediately. We hope your guest is now feeling better. Kind regards, The Ivy
   

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9. A

   Anthony

   VIP

   Brighton

   15 reviews

   5.0

   15 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. We had a lovely time. See you all soon.
   

   • 

   The Ivy Royal Tunbridge WellsResponded 5 days ago

   Dear Anthony Thank you so much for your kind words! We’re delighted to hear you had a lovely time and enjoyed both the service and food. We look forward to welcoming you back very soon for another great experience. Kind regards, The Ivy
   

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10. J

    Jill

    VIP

    London

    14 reviews

    2.0

    14 reviews

    Dined on December 8, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Having booked a few days before and arriving at a non peak time when there were plenty of tables available we were offered one immediately inside the door in a busy thoroughfare and were told they would need the table back after 1.75 hours. We objected and were begrudgingly shown to one elsewhere. Fish was beautifully cooked but Brussel sprouts were cold and they weren't fresh. They had obviously been frozen. The wine is extraordinarily expensive with the cheapest being £30ish. We had a bottle of Picpoul which cost £47, almost twice what it would be elsewhere. We had to ask for a filling up because they don't leave you with your bottle. We had to wave our arm in the air to get attention for several minutes when we wanted to get the bill. The Ladies wasn't in a good state. The hand dryer wasn't working and a large roll of blue paper was provided but the used towels were overflowing from the bin which clearly hadn't been emptied for some time. On reporting this as we left we were met with sullen faces and total lack of interest. Going to the. Ivy should be special. It wasn't. A better experience is to be had in any of the many other eateries in the area so we won't be returning to the Ivy any time soon!the area
    

    The Ivy Royal Tunbridge WellsResponded on December 10, 2024

    Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to ensure every guest feels valued and well taken care of, and it’s disappointing to learn that you encountered issues with your table placement, food quality, and service. We also regret that the state of the Ladies’ facilities and the handling of your concerns upon departure fell short of our usual standards. Your comments regarding the pricing and service of wine, as well as the cleanliness of the facilities, have been noted, and we will share them with the relevant teams to address these matters promptly. We truly value your feedback as it helps us improve and provide a better experience for our guests. Many Thanks The Ivy
    

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