The Ivy Richmond Brasserie

Review summary

1. a

   alla

   London

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   I have been to various Ivy branches and usually enjoy the food and ambience there. Unfortunately, today's visit to Richmond brunch was disappointing. Lovely setting, nice service, but the food was not to scratch. My favourite duck salad was drenched in dressing and the duck was cold. My main course of blackened cod was fine though the side dish of "jasmine rice" (as I was told) was overcooked, had no jasmine flavour but some white shavings, which might have been coconut, though not sure. But most worrisome is that I had tummy cramps in the evening after this lunch, so something was not good.
   

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2. J

   James

   London

   77 reviews

   vip
   4.0

   77 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Enjoyed a Sunday roast here, generous portion size and good range of inclusive side dishes.
   

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3. P

   Peter

   London

   33 reviews

   vip
   4.0

   33 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our family party of four enjoyed a very good lunch today and we appreciated The Ivy's token acknowledgement of our daughter's birthday. An initial drawback was that the app for identifying allergens was somewhat cumbersome and showed disappointingly few options to be gluten free.
   

   The Ivy Richmond BrasserieResponded 1 day ago

   Hello Peter, thank you very much for your feedback. We hope to see you again!
   

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4. G

   Gavin

   London

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely lunch! Great restaurant. Really friendly staff, especially Marie who looked after us really well and was amazing. A perfect lunch.
   

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5. J

   John

   London

   17 reviews

   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the Ivy, relaxed yet smart, excellent food & wine .. English / European with a twist.. but above all great service .. especially today with our man from Guilford..
   

   The Ivy Richmond BrasserieResponded 5 days ago

   Dear John , thank you so much for your wonderful review. We hope to see you again soon!
   

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6. B

   Barbara

   London

   29 reviews

   5.0

   29 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, as always. Beautiful food, great service and a lovely atmosphere. This place remains our favourite for a special treat.
   

   The Ivy Richmond BrasserieResponded on November 18, 2024

   Thank you for your high star rating and feedback! We can’t wait to welcome you back for another fantastic dining experience.
   

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7. P

   Priyanthy

   London

   19 reviews

   5.0

   19 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had the most amazing staff from entry to leaving, we got there pretty late due to busy parking and the receptionist was so lovely about it! Before I could apologise she said “don’t worry about it” and was so accommodating. The waiters were very attentive and smiley making sure we were always okay at the right time! Food was served hot and the quality has definitely gone better !! Will definitely be back :)
   

   The Ivy Richmond BrasserieResponded on November 17, 2024

   Dear Priyanthy , thank you so much for your wonderful review. We hope to see you again soon!
   

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8. L

   Lucy

   London

   4 reviews

   4.0

   4 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a good breakfast at the Ivy with my in-laws. The food was delicious - we had three eggs royal and one eggs benedict as well as a selection of coffees and juices between us. My father-in-law ordered an orange juice but was given an apple juice. It took a little while for this to be remedied. When we finished our food, we asked if we could order more drinks and some pastries and were told we could not because they required the table back after an hour (we had been there perhaps 45 minutes at this point). We did query this as, at the time of booking, I was given to understand we would have the table for at least 1.5 hours and one of my emails even said 2 hours. The waiter argued with us on this and insisted we were wrong and they were so busy that we could only stay for an hour, so we did make a bit of a fuss. We understood they were busy as there was a rugby match on but it took me showing him my confirmation email which states "Your table will be booked for 1 hour 30 minutes for parties of up to 2; 2 hours for parties of up to 4; and 2 hours 30 minutes for parties of 5+." He then said something like "don't worry, I'll sort you out", like he was doing us a favour. I would understand them wanting the table back had we not been asking to order more food and drinks, but it seemed a little mean to try and get us to leave after 45 minutes. Otherwise, a nice restaurant with a pleasant ambience and delicious breakfast food.
   

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9. C

   Carla

   London

   17 reviews

   vip
   5.0

   17 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Thank you, my friend was made to feel great on her birthday!
   

   The Ivy Richmond BrasserieResponded on November 8, 2024

   Thank you so much for your high star rating and feedback !
   

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10. D

    Diane

    London

    2 reviews

    5.0

    2 reviews

    Dined on November 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was all really lovely the food and the service . The only criticism was that they have taken the cheese soufflé off the menu .
    

    The Ivy Richmond BrasserieResponded on November 8, 2024

    Thank you so much for your high star rating and feedback !
    

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