The Ivy Temple Row

Review summary

1. T

   Tony

   London

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not great service, table booked for 7, got seated at 7.45 and no orders taken for another 30 mins, waiter less than interested or happy to be there, xmas snowmen drinks ordered for the girls but no snowmen on top, food cold, not the Ivy experience we expected for our Daughters graduation, definitely not worth the service charge, shame this Ivy doesnt live up to other Ivy experiences we’ve had around the country.
   

   The Ivy Temple RowResponded today

   Hello Tony, We sincerely apologise for the delays you experienced during your visit, as well as for the lack of service. This is not the level of service we strive for, and we completely understand your disappointment. We have followed up with your server regarding this. We’re also sorry that the snowman drink did not meet expectations, unfortunately the lack of garnish has been out of our control and this should have been confirmed with your party when being ordered. Again, we shall also be following up on this. We appreciate your feedback, as it helps us identify areas for improvement. We would love the opportunity to make it up to, your booking profile has been updated to ensure that you have much better experience should you return to The Ivy. Many thanks, The Ivy Temple Row
   

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2. s

   steven

   Manchester

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely food, service abit slow, but restaurant was packed. Would definitely revisit
   

   The Ivy Temple RowResponded 3 days ago

   Good Morning Steven, Thank you for taking the time to leave us this review. We are so pleased that you enjoyed your meal yesterday however we are sorry that you found the service to be slow. Regardless of how busy we are this should not be affecting our guests experience. We very much appreciate your understanding and we look forward to welcoming you back in the New Year! Many thanks, The Ivy Temple Row
   

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3. J

   Jessica

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Set breakfast menu was fantastic. Great food and brilliant value. Service was also great.
   

   The Ivy Temple RowResponded 3 days ago

   Hello Jessica, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your breakfast visit yesterday and will be sure to pass along your review to Usha who served you! We look forward to welcoming you back again soon for another visit. Many thanks, The Ivy Temple Row
   

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4. n

   nic

   Worcestershire

   4 reviews

   2.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Waited 30 minutes for drinks Food ok, cold pea puree on fish cakes, ribeye slightly over cooked, service non existent. For the price you have to get the basics correct
   

   The Ivy Temple RowResponded 6 days ago

   Good afternoon Nic, Thank you for taking the time to leave us this feedback following your visit on Sunday evening. We’re truly sorry to hear that your recent experience fell short of expectations, from waiting times on drinks and encountering service issues which is not the standard we strive for, and we sincerely apologise for these shortcomings. We have spoken to your server regarding your visit in detail to ensure this does not happen again. We’d love the opportunity to make this right and show you the level of service and quality we’re known for. We have updated your booking profile on OpenTable to ensure that you are looked after when on your next visit. Many thanks, The Ivy Temple Row
   

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5. D

   Devakshi

   Birmingham

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Very slow service. Drinks were very good. Had to wait for 15 minutes for reserved table. No one offered to take our coats. Service charge felt excessive for the poor service. Had to ask for water twice and eventually got it after 30 minutes of being seated. I would go back for the drinks only, food was average, but disappointed by the service.
   

   The Ivy Temple RowResponded on December 3, 2024

   Hello Devakshi, Thank you for taking the time to share your feedback following your visit on Sunday. We’re glad to hear that you enjoyed the drinks, but we’re truly sorry that the service fell short of your expectations. We appreciate your honesty and will use your comments to address these issues with our team to ensure a smoother experience for our guests moving forward. Should you choose to visit us again, we’d love the opportunity to provide you with the exceptional service you deserve. Thank you for your feedback, and we hope to welcome you back in the future. Many thanks, The Ivy Temple Row
   

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6. K

   Kathryn

   Birmingham

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thoroughly enjoyed festive afternoon tea . Friendly staff ,very helpful . Would recommend
   

   The Ivy Temple RowResponded on December 3, 2024

   Hello Kathryn, Thank you so much for taking the time to leave us this a positive review! We are so pleased you enjoyed your festive afternoon tea visit on Sunday and very much look forward to welcoming you back again in the new year. Many thanks, The Ivy Temple Row
   

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7. J

   Justin

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was exceptional, thank you Antoine, but the large piece of shell in my daughters (not cheap) Lobster linguine really put a dampener on her experience, especially as it caused pain in her mouth due to not expecting it.
   

   The Ivy Temple RowResponded on December 2, 2024

   Good afternoon Justin, Thank you for sharing your feedback and for your kind words about our service, especially Antoine—we’ll be sure to let him know he made a positive impression! We’re truly sorry to hear about the issue with your daughter’s Lobster Linguine. While we strive for perfection in every dish, it’s clear we fell short in this instance, and we sincerely apologise for the discomfort this caused her. Please rest assured that we’ve shared your feedback with our kitchen team to ensure extra care is taken to prevent this from happening again. We do hope that you will be back to visit us again soon for a much better experience. Many thanks, The Ivy Temple Row
   

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8. R

   Raymond

   Birmingham

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Was ok deffo not worth the money there is better places and way cheaper and more for what you pay for this is way to expensive for what you get.
   

   The Ivy Temple RowResponded on December 2, 2024

   Good afternoon Raymond, Thank you for taking the time to leave us this review following your afternoon tea visit on Friday. We very much appreciate your feedback and will be sure to pass this on to our team so we can improve on this experience for our guests. Many thanks, The Ivy Temple Row
   

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9. S

   Samantha

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The occasion was to celebrate our wedding anniversary, fab service and meal. Always a good choice for a special occasion 👍🏼👍🏼👍🏼
   

   The Ivy Temple RowResponded on November 26, 2024

   Hello Samantha, Thank you so much for taking the time to leave us this review. We are so pleased you enjoyed your visit on Sunday night and hope that you enjoyed the rest of your anniversary celebrations! We hope to see you again soon! Many thanks, The Ivy Temple Row
   

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10. J

    James

    Birmingham

    1 review

    5.0

    1 review

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Everything really good. Food , service and general atmosphere. Highly recommended
    

    The Ivy Temple RowResponded on November 26, 2024

    Good afternoon James, Thank you so much for taking the time to leave us this review. We are so pleased you enjoyed your visit on Saturday evening and very much hope that you will be back to visit us again soon. Many thanks, The Ivy Temple Row
    

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