The Keep Kitchen & Liquor Bar

Review summary

1. OT

   OpenTable Diner

   VIP

   Las Vegas

   5 reviews

   3.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Not very good service at all. Delivered other peoples food twice.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Hello, We're truly sorry to hear about your recent experience at The Keep Kitchen & Liquor Bar. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback and will definitely address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to impress you with our service. Best, Derrick Downie Director of Food & Beverage
   

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2. R

   Roger

   Columbus

   11 reviews

   5.0

   11 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My wife & I always book The Keep when we come downtown for a show at the Palace Theatre because it’s so convenient: parking easy, solid dining experience, and right next to the Theatre. Greg our server who has taken good care of us many times before did a nice juggling between tables on an extremely busy night. The Chef and his team did a nice job serving up hot our tasty meals too. We’ll be back!
   

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3. B

   Becky

   Raleigh

   53 reviews

   4.0

   53 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice place to grab a bite downtown, and the prices are the most reasonable I've seen at any restaurant in a long time. But it is a bustling place, so it's quite loud. And be prepared to linger over your drinks, because the food service did take a little while.
   

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4. J

   Jamie

   Richmond

   8 reviews

   3.0

   8 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   In a great building. Food was good and price was fair.
   

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5. R

   Rachael

   VIP

   Greater Boston

   1 review

   1.0

   1 review

   Dined on December 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We recently dined at The Keep on a slow Wednesday night, and it was hands-down one of the worst dining experiences we’ve ever had. The restaurant wasn’t even busy when we arrived, yet we ended up spending over two hours waiting for our meal. Couples who were seated after us managed to eat, pay, and leave before we even saw our entrees. Our server didn’t acknowledge the absurd delay until much later, when he finally offered a half-hearted apology and blamed the kitchen for being “backed up.” This was a blatant lie—we could see into the open kitchen, and it was clear nothing was happening with our order. To make matters worse, we heard him putting in our order after he had already apologized. When the food finally arrived, it was lukewarm at best. The steak was a questionable cut, poorly prepared, and absolutely not worth the inflated price—or the ridiculous wait. As if that wasn’t bad enough, he offered dessert on the house but insisted it would be a hassle to take it to go—completely disregarding the fact that we were beyond ready to leave. We skipped the dessert, and not a single part of our meal was comped, despite the hours of our time wasted. Even paying the bill took an eternity. This experience was an embarrassment, and we will never be coming back. Total waste of our evening and we left still hungry.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Hi, We're truly sorry to hear about your experience at The Keep Kitchen & Liquor Bar. We pride ourselves on our service and it's clear we missed the mark on your visit. We apologize for the delay, lukewarm food, and the inconvenience caused by the dessert. We're also sorry for any misunderstanding with the server. We understand how frustrating it can be to wait for your meal and it's clear we fell short this time. We're disappointed to hear that you will not be returning. Best, Derrick Downie Director of Food & Beverage
   

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6. K

   Kathleen

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Limited menu, but food was very good and service was great. Nice atmosphere.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Thanks for the feedback, KathleenB! We're thrilled to hear that you enjoyed our food and service. We strive to provide a unique and enjoyable dining experience for our guests at The Keep Kitchen & Liquor Bar. We appreciate your kind words about our atmosphere and are glad it added to your positive experience. We look forward to serving you again soon!
   

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7. B

   Bonnie

   VIP

   Columbus

   66 reviews

   4.0

   66 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was outstanding. The service was very slow in receiving our drinks. After that it was ok.
   

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8. A

   Alyse

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience, I wish that somewhere it explained that only breakfast is provided on Sundays! Other than that it was a beautiful experience!
   

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9. R

   Rae

   Columbus

   10 reviews

   3.0

   10 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   I had high hopes for my visit to the Keep and I had wanted to visit for quite some time. Unfortunately, this wasn’t the case. We were greeted by several scattered individuals who didn’t seem to know what they were doing although they were kind to us. I had a reservation, and after much confusion, the manager was still unsure if we could be seated or not because the table was not set properly for two people instead it was set for four. That would’ve been fine, except that the service was so slow and our orders were mixed up more than once with the neighbouring tables orders. It took a very long time for our server to even arrive at our table and when he did, he didn’t take a drink order. We had to ask if we could have a cocktail. The salad was fabulous and the food we finally got was as promised with the exception of my very expensive steak, which was overcooked. Unfortunately once again, it took way too long for our server to even check on us so it wasn’t worth having it re-made. My companion was already done eating. To make matters worse I spent much of our evening there watching the manager and the server stand next to another table and have a lengthy conversation with the couple there. Clearly they could’ve been doing a better job for the other 99% of the customers. Needless to say, I was very disappointed. The server did comp my steak, but I really would’ve rather had a nice meal.
   

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10. K

    Keith

    Columbus

    3 reviews

    5.0

    3 reviews

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and fantastic food! The Keep never disappoints! “Keep” up the great work!
    

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