The Lampery

Review summary

1. C

   Clare

   Essex

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Arrived earlier than our booking time and sat in the bar area and ordered two glasses of the pink Prosecco. After a few minutes was told they didn’t have any. Already a limited menu, lots of options unavailable, was not advised of missing options when we first sat down. Change of servers mid meal, who didn’t ask if we would like anything else. Took a while to get their attention to ask for the bill. When finally they notice me the young lady stood on the stairs waited for me to ask for the bill across the restaurant. Overall very disappointing as this was a birthday treat for my dearest friend.
   

   Is this helpful?

   Report
2. A

   Ali

   London

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was very slow, food was nothing special or even decent. Spent money like I’m in a 5star restaurant but normal restaurants cook better food than them. Alcoholic drinks are not even made good. Had better drinks made for me in a pub. Would never go back there again. Oh and the seats are worn out. Terrible experience. Everything was bad. I don’t know how anybody would like this place especially knowing there is much better places out there.
   

   Is this helpful?

   Report
3. C

   Chris

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Lovely food, lovely service but felt like you were in a hotel breakfast environment. People next door on phones playing loud videos really killed the ambience. I wouldnt recommend if you aren’t a guest.
   

   Is this helpful?

   Report
4. M

   Mary

   Essex

   3 reviews

   5.0

   3 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had an extremely pleasant evening at The Lamprey and will definitely return. Excellent service, very reasonable price. Happy to recommend.
   

   Is this helpful?

   Report
5. k

   kirsty

   London

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   we chose the two courses festive menu only criticism is that meal ideally needed more jus or gravy as us northerners call it staff member was very attentive sorry didnt get his name
   

   • 
   • 

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined on December 11, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We were warmly greeted and shown to a lovely table. Unfortunately that was the only real service that was offered. The restaurant was quiet when we arrived with 2-3 other tables. It quickly filled up. It took c. 20 minutes before someone asked of we wanted water. And then another 30 minutes for main courses to arrive. The food was pleasant, but query the portion sizes which were modest for price. Dessert took another 25 minutes to arrive and unfortunately one of our guests had to leave beforehand. The restaurant acknowledged this, and adjusted the bill accordingly. All in all a pleasant enough experience, and despite delays, we would return to give them another opportunity to redeem themselves.
   

   Is this helpful?

   Report
7. A

   Alan

   Kent

   9 reviews

   4.0

   9 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and good food. Would definately return.
   

   The LamperyResponded on December 6, 2024

   Dear Alan Thank you for your kind words! We're delighted to hear that you enjoyed both the service and the food. Knowing you'd definitely return means so much to us, and we can't wait to welcome you back for another great experience soon! Warm Regards Nondu Dlamini Hotel Coordinator
   

   Is this helpful?

   Report
8. S

   Sean

   London

   4 reviews

   2.0

   4 reviews

   Dined on December 4, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Promoted heavily by OpenTable which was a surprise, the food was ok but the menu not exactly lavish nor focused, service was marginal with glasses left on the table, no water nor check-ins. It felt very much a restaurant attached to a hotel as an afterthought as opposed to the more unique ones that are seen elsewhere. Won't be coming back and won't be recommending.
   

   The LamperyResponded on December 6, 2024

   Dear Sean Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations and that you left feeling disappointed with both the menu and the service. Your comments regarding lack of attentiveness, including missed check-ins and water service, have been taken very seriously. This is not the experience we aim to provide, and we are actively addressing these issues with our team. While we regret that you don't plan to return, we do hope you might reconsider in the future to experience the improvements we are committed to making. We'll be reaching out to you privately to learn more about your experience and see how we can make amends. Thank you again for your valuable feedback Warm Regards Nondu Dlamini Hotel Coordinator
   

   Is this helpful?

   Report
9. n

   nicola

   London

   1 review

   2.0

   1 review

   Dined on December 3, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Sadly service too slow, not very attentive. Out of 6 meals ordered 2 turned up cold. Shame as restaurant has potential to be great. Will not be returning in a hurry
   

   The LamperyResponded on December 6, 2024

   Dear Nicola Thank you for sharing your feedback. We're truly sorry to hear that your recent visit fell short of expectations. We sincerely apologize for the slow and inattentive service and for the issue with two of your meals arriving cold. This is not the standard we strive to deliver, and we regret the disappointment caused. We're grateful for your kind words about the potential of our restaurant and are committed to addressing the areas where we fell short to ensure better experiences for our guests in the future. We'll be reaching out to you privately to discuss your visit further. We hope you'll consider giving us another opportunity to provide the service and quality we're known for. Warm Regards Nondu Dlamini Hotel Coordinator
   

   Is this helpful?

   Report
10. A

    Allison

    Essex

    1 review

    3.0

    1 review

    Dined on December 3, 2024

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 3

    Took clients. Couldn't get attention of waiting staff to get proper cutlery to serve out meal. Wine wasn't topped up at all throughout the meal it took ages to request further glasses at the end of the meal, no one asked if we wanted more. The Lampery Fish pie was tiny and very dry. No one came to ask if we wanted dessert or coffees. Would not go again
    

    The LamperyResponded on December 6, 2024

    Dear Allison Thank you for sharing your feedback. We're deeply sorry to hear about your disappointing experience. We apologize for the difficulty in getting the attention of our team, the delays with wine service, and the lack of follow-up on dessert or coffee. These details are critical to providing attentive and seamless service, and we regret that this was not reflected during your visit. We also appreciate your feedback on the Lampery Fish Pie and will review this with our kitchen team and ensure it meets our standards. We'll be reaching out to you privately to discuss your experience in more detail and explore how we can make amends. Warm Regards, Nondu Dlamini Hotel Coordinator
    

    Is this helpful?

    Report