The Mad House

Review summary

1. C

   Cameron

   Glasgow

   1 review

   1.0

   1 review

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Food was cold. Seats were really uncomfortable to sit on. Had issue with their ticket system so we were always waiting longer for our drinks. Toilets were all the way up the stairs on a separate floor and the door was jammed. Girls were in using the men’s toilet so I had to wait outside until they came out.
   

   Is this helpful?

2. N

   Nicola

   Newcastle

   1 review

   3.0

   1 review

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had been sat for around an hour before any food arrived, some of the table were informed that due to the size of our party more food would be coming, this never arrived, then we asked for more food and again this never arrived. We had booked due to the selling point of “mad” seating. This was a limited seating the rest appeared normal chairs. I had to enquire about whether my booking had moved from pink lane as you expanded after we had booked, the dean street location toilets are located on the top floor up some rather steep steps, when asked about a ground floor disabled toilet we were told there wasn’t one. One of our party has limited mobility making the flights of stairs tricky. The websites and menus should also be updated if you are no longer selling the novelty shot glasses, and having the barmen ask to search the staffs bags was a little rude, given that they were asking to pay for the glasses as advised that they could. it was not our fault that supply and demand was unable to be managed. The length of time between ordering drinks and receiving was rather lengthy, on the whole we as a party did not find the experience value for money.
   

   • 

   Is this helpful?

3. T

   Trudi

   Newcastle

   1 review

   4.0

   1 review

   Dined on January 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a great time for a surprise bottomless brunch birthday party. Unfortunately when we were finishing off our final drinks in the bar area we rudely told we had to leave. A very bolshy young bartender with no appreciation of customer service, almost physically removed us! We werent in the bottomless brunch area, and the bar was empty. This was such a bad ending to whato what would have been a 5 star experience.
   

   Is this helpful?

4. T

   Tamika

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time coming to madhouse and it was amazing, I enjoyed every second of it and the servers were nice and friendly. The vibe was amazing and I would definitely recommend going.
   

   Is this helpful?

5. J

   James

   Newcastle

   1 review

   1.0

   1 review

   Dined on December 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   4 drinks in 1.5 hours. Not worth the money at all, wasn’t even busy either
   

   Is this helpful?

6. L

   Lisa

   Newcastle

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As someone that has coeliac disease and needs a gluten free diet. I can't recommend this place enough. Very reassuring with allergies, we were asked numerous times if anyone had any. Food was excellent along with the drinks and service. Bottomless brunch was 10/10
   

   Is this helpful?

7. H

   Helen

   Newcastle

   1 review

   4.0

   1 review

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We attended Bottomless Brunch for a 40th birthday celebration and had a wonderful time.
   

   • 

   Is this helpful?

8. A

   Abigail

   Newcastle

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The Mad House is one of the most unique bars I’ve ever been to. The layout and design of the bar is so cool. It’s quite chill vibes and the staff are so lovely and attentive. Drinks are amazing and so much choice! Would definitely go back.
   

   • 

   Is this helpful?

9. N

   Nicole

   Newcastle

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Booked this table during the week for a last minute night for Christmas with the girls, after hearing good things about the BB here. Recieved a phone call on the morning of the booking to tell me the venue had changed to an upgraded venue - couldn't have been further from the truth. We were plonked upstairs in a dusty smelly room, as soon as we sat down, told there was no shots tonight apart from baby Guinness. There was wet paint on a good chunk of the floor and the music was coming out of some sort of little boombox/radio. Everything had been rushed to get it open that weekend apparently. Big mistake. The toilets are on the very top floor and people were complaining that the service was terrible. I had to catch the waitress attention several times and took me a while, they all seemed to be having a good natter at the bar. Food came out and they'd put a festive spin on it with pigs in blankets, they needed not bother as they were RAW. Sent them back and they sent us new cremated ones to snap your teeth. At this point we were frustrated and our appetite had gone. In total we had 4-5 drinks in a plastic small fish bowl, which were pre made drinks in canisters on the bar topped up with aldi lemonade for the lovely price of £37 each. Never came out of a bottomless hungry and sober before and we have been to a few! Trying to pay was a even bigger nightmare and we asked this guy "jake" for a manager - told us he was one, we told him our issues he was disinterested and just nodded. Couldn't believe it. Upon leaving we spoke to a lovely manager called Jay who said they had loads of complaints that night and valued our feedback, said he would call me to offer some compensation and still no call or I would have given the benefit of the doubt. Totally ruined our Xmas night and would never go back. Can't see this lasting long with some staffs careless attitude. The amount of people who we came across in the toilets who were annoyed was terrible too.
   

   1 person found this helpful

10. N

    Nicola

    Yorkshire

    1 review

    3.0

    1 review

    Dined on December 14, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    This was for my daughter 18th birthday she had been excited to go as it had come recommended by her sister. Three days before we were due to attend I got a call to say they had moved venue. New venue not as good as one. So not what we were expecting. Booking for 12 didnt get served first drinks till 12.25 had to ask for it to start then. Food shocking. No atmosphere nothing like previous bottomless brunch at orher venue so not as expected. To top it off had thought and was on the understanding we had paid in full in advance so had to pay in the day. Now have to chase bank up to make sure we havent paid twice. Made the most of it fir my daughter as her 18th it it hadnt been we would have walked out. Only positive was lady who I think is manager teied to help as at first we were sat on some sofas and she moved us to a slightly better area.
    

    Is this helpful?