The Mercantile

Review summary

1. I

   Ian

   Philadelphia2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place has Great food and atmosphere. I usually go every time I am in Worcester.
   

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2. I

   Ian

   Rhode Island1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The mercantile is usually a fantastic restaurant overall with attentive service, a great atmosphere, and good food, today was a different situation. The waitress only appeared 3 times in 2 hours and we saw multiple different waitresses including even the manager. The waitress was rude, the service was slow and we were overcharged. We sat down for 25 mins until the waitress arrived to gibe us water. When we overcharged we tried to politely argue, and she claimed she was correct. I was charged for a 3rd meal for my extra chicken as opposed to the waitress simply adding the chicken onto the existing ticket.
   

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3. K

   Kayla

   Greater Boston1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waitress made the experience. Food was absolutely amazing.
   

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4. S

   Steven

   Greater Boston3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service very friendly. Fantastic atmosphere, delicious food and great value
   

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5. M

   Mariah

   Greater Boston3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The turkey BLT was so so good. We also enjoyed the pretzels, shrimp, but weren’t impressed with the smash burger. Overall a good meal and experience
   

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6. D

   Dan VIP

   Greater Boston2 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. So good and great service! Nice location and prompt
   

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7. T

   Theo

   Greater Boston1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Had a reservation. Upon arriving I couldn’t go to my table as upstairs was overcrowded but there’s a reservation. You would think that means save spots for x amount of people expected.
   

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8. V

   Victoria

   Massachusetts1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   While our waiter, Dominic, was wonderful, and the igloo was nicely designed, the rest of the experience was extremely disappointing. Our reservation was for 7:00 p.m. for four people, and we were not seated until approximately 7:25, but several parties with 7:15 reservations were seated before us. That would not have been an issue except that there was no area to wait and the host kept moving us to different spots around the bar so that we wouldn't be in the other patrons' way. While we waiting to be seated, a new employee being trained asked his trainer about the igloos, and the trainer (standing right next to us) replied that it was just for people who wanted to pay extra money to sit under some plastic. Now that I've gone through the experience, I recognize that he might be right in that assessment, but he could have had more decorum than saying it right in front of us. The food was not good...i guess it was nice that the app was so large because it was another hour until our meals arrived. Food: Poor taste, half the food arrived cold, the other luke warm. I was so excited for the forest pizza, but was disappointed to find only one calabrian chili on the whole thing. The member of our party who had steak tips had several pieces that were well done, despite ordering medium. The rest of the pieces were blue, not a single medium piece in the bunch.
   

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9. L

   Lori

   Greater Boston5 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was excellent & our waitress was fantastic!
   

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10. OT

    OpenTable Diner

    Greater Boston2 reviews

    4.0

    Dined on March 1, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Loved our first time at the mercantile! Lots of gluten free options and food and drinks were great! The only thing that could’ve improved was the cauliflower pizza wasn’t cooked well enough underneath- I’m sure it has to be cooked on an aluminum pan to prevent cross contamination which makes the underside not get cooked as well but it could’ve stayed in a bit longer and it was a bacon pizza with just tiny little crumbs of bacon. My daughter was sad no honey mustard for her fries and burger but said it was good and her fries looked amazing. My sweet potato fries and burger were delicious as well and my other daughter’s kids cheese pizza was huge and looked soooo good!! Our waitress and the ambiance were fantastic too! Perfect location before the Railers game !
    

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