The Moody Mare

Review summary

1. M

   Molli

   Kent

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, lovely staff and a great vibe. Decent prices for good quality food.
   

   Is this helpful?

   Report
2. L

   Liam

   Kent

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Pub was freezing and draughty, even the staff looked cold. We were told we could sit anywhere we thought was warmer than our original table. It was cold everywhere, I’d been out walking so had two pairs of trousers on and multiple layers, I was still cold. It wasn’t busy but some of the tables were not cleared. The welcome was non-existent. One lady staff member was so moody we thought it might be a gimmick because of the pub name. She was abrupt and unfriendly and when she came to clean our table she swept crumbs over both my and my wife’s laps, we very nearly intervened. She then went behind the bar and slagged off the management to her colleague, we heard the whole thing. Once our food eventually arrived we were left to our own devices for the rest of the meal, even having to go to the bar to ask how to pay. Incidentally it was my wife’s birthday, we mentioned this when booking as it asks what the occasion is. Not that it made a blind bit of difference. What should have been a treat was a very unpleasant experience. We’ve been meaning to book at the Moody Mare for sometime, we won’t be going back. The audacity to add service automatically to the bill was a step too far, we paid the tip which was undeserved.
   

   Is this helpful?

   Report
3. D

   Dave

   Kent

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The Moody Mare was freezing cold, the heating had not been on long before we arrived and was totally inadequate to raise the temperature in such a large building. The outside temperature was 2C so heating should not have been off. Credit to the staff who were in an impossible situation and continued trying to take food orders with good humour and politeness. Customers wore their outdoor coats and we were shaking with the cold. there was nobody senior available to escalate to. I our opinion, the Moody Mare should not have been open for business in those conditions. We decided to find somewhere else to enjoy our lunch. It would have been a nice touch to have been given our drinks for free! Very disappointed!
   

   Is this helpful?

   Report
4. J

   Jeff

   Kent

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Reading the other reviews I had high hopes for a good experience but was sadly disappointed. We arrived for our 26 wedding anniversary just after they opened on a very cold day. The place was freezing. Staff assured us it would warm up but in the two hours we spent there it actually felt colder. The staff were nice and attentive. The starters were good. (Tomato soup and pate), but my pork loin was terrible. It was overcooked and rubbery, and the whole dish was covered in a garlic oil that was not pleasant and made the whole dish taste the same. I might give it another go if passing on a summers day as there’s lots of outside spaces, but not putting the heating on before you customers arrive on a cold winters day is unforgivable. To the management, you need to warm the place up before customers arrive. Even the staff has to go and put their coats on!
   

   Is this helpful?

   Report
5. J

   Joanne

   Kent

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great roast diner best we’ve had out in long time. Service friendly and welcoming. Will def come back again
   

   Is this helpful?

   Report
6. S

   Sarah

   Kent

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had the Sunday roast. Best roast potatoes I’ve had eating out and a very good portion and selection of veg. Plenty of meat as well. Have eaten here a good few times and never been let down.
   

   Is this helpful?

   Report
7. D

   David

   Kent

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Its great food at a good price, very popular. Good parking.
   

   Is this helpful?

   Report
8. J

   Jade

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! Waitress said they had changed chefs…and we will be coming back here for our roast dinners. Lovely waitress and very helpful. We had a lovely meal and experience.
   

   Is this helpful?

   Report
9. A

   Alan

   Kent

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Amazing staff very friendly food was amazing only thing I could say is the food was like warm could of been hotter
   

   Is this helpful?

   Report
10. I

    Ian

    London

    15 reviews

    4.0

    15 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    We dined as a group of four. The food was cooked well and very tasty. Service was also very good. The only possible improvement would be to have a better selection of port but this is minor
    

    Is this helpful?

    Report