The New Chimneys

Review summary

1. C

   Chris

   Kent

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely festive meal at Chimneys. Service was outstanding and table staff were polite and professional. Quality of food was amazing and we look forward to the next visit.
   

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2. J

   Jen

   Kent

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were friendly and very helpful. We weren’t rushed and nothing was too much trouble for them.
   

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3. G

   GR

   Kent

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Good atmosphere, friendly staff, food wasn't very good but pricey.
   

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4. MG

   MattG

   Kent

   6 reviews

   4.0

   6 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   All very good, have been before and will continue to visit. Great friendly service. Good value mid-week menu.
   

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5. J

   Jamie-Lee

   Kent

   1 review

   5.0

   1 review

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely food and generous sized portions. The children's roast was a really good size. The staff were really friendly. There appeared to only be two members of staff working the tables, although they were busy they still took their time when with our table and didn't rush us, which was appreciated. Look forward to returning again.
   

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6. L

   Lizzy

   London

   1 review

   4.0

   1 review

   Dined on September 23, 2024

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 2

   Great helpful friendly barman. Pool, darts etc good for kids. Accomodating for dogs. Food disappointing and sweary customers (fine in a pub setting just would avoid with kids). Would go again for a drink but not food.
   

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7. P

   Paul

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on September 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second visit in three weeks to the restaurant and we were not disappointed. The service and food was extremely good. Our party of four chose from the wet evening menu which offered a wide range of dishes. Our starters were the king prawns followed by a range of main courses from steak and chicken to frittatas, all of which were served promptly. Our waitress was friendly and very professional and offered the finishing touch to an excellent evening.
   

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8. R

   Roger

   Kent

   1 review

   5.0

   1 review

   Dined on August 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Haven’t visited the Chimneys for food for some time. Food was really good and the portions were big. Good selection on the menu. We did have to wait a few minutes when we first arrived, even though we had booked. They had to get the table ready. However it wasn’t a problem and the table service was excellent.
   

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9. P

   Penny

   Kent

   1 review

   3.0

   1 review

   Dined on August 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Sat at top to eat, no atmosphere, felt isolated restaurant area where we booked to eat. Told we had 5 mins to order didn’t know we were on a limited time. Band was great, if aware would not booked restaurant meal just come for pub meal / drinks and entertainment.
   

   The New ChimneysResponded on August 7, 2024

   Hi. Thank you for your reply. The reason our upstairs restaurant was in use was due to being fully booked downstairs with 2 large parties, with mobility issues so couldn't use the stairs. The back of the restaurant was booked out for an engagement party. I am sorry you felt isolated but in total we had 10+ tables up there throughout the evening. I am slightly confused by the 5 mins to order comment, as our staff members have never told anyone that so i would really like some collaboration on this and who your server was so i can follow this up? Many thanks New Chimneys
   

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10. RB

    RobB

    Kent

    6 reviews

    3.0

    6 reviews

    Dined on July 27, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4

    I really do love Chimneys, been going for years with my family but ever since it got taken over there seems to be a lack of staff, we were waiting quite a while for our food but it no way was the lady who was serving us at fault, she was tending between 5 tables and was running about everywhere. Also the food was nice but very small portions. Otherwise a very nice evening.
    

    The New ChimneysResponded on August 7, 2024

    I'm sorry you had a wait for your meal, on that particular night we did have an issue with one of our waiting team (which ended up with her being sent home for personal reasons) which left only 2 team members on, we'd usually have 3 team members working on a Fri & Sat night. Please accept our apologies New Chimneys
    

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