The Parlour at Zetter Marylebone

Review summary

1. D

   Desiderio

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   Nous sommes venus pour l’afternoon tea, l’ambiance est très jolie et le personnel plutôt agréable. En revanche je mets un gros bémol concernant les éléments sucrés du menus qui n’étaient vraiment pas terribles, les sandwichs et les scones étaient bons. Un repas mitigé pour un prix salé (110£ pour 2 afternoon tea)…
   

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2. MS

   MikeS

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The Parlour was well presented and the ambience was good. The selection for afternoon tea was good, however, there was an imbalance of sweet and savoury. Staff were friendly and well presented. Overall, an average experience.
   

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3. J

   Jacob

   Munich

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   - dry scones - dirty table - soapy tea - only plates upon request - no milk with the tea
   

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4. H

   Honor

   London

   2 reviews

   2.0

   2 reviews

   Dined on October 30, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service was - unusually - really poor tonight. We had to go and find a member of staff to pay our bill having waited for over 30 minutes - waved at the member of staff who had been serving us who by now had their coat on and was leaving - and they just left the card machine on our table with the full amount plus service charge already punched in for us to sort out - didn’t even bother to stay with us as we paid - or to produce a receipt. It would literally have been easier to do a runner - and paying the service charge felt particularly annoying. I have been here many times before and brought a friend for a thank you - and was very disappointed. And a bit embarrassed as I’d talked about how welcoming the place was….
   

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5. S

   Sungah

   Manchester

   2 reviews

   4.0

   2 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Cocktails price aren’t cheap. I think you can go to more fancy places with the same budget than this place.
   

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6. D

   Daniel

   London

   1 review

   5.0

   1 review

   Dined on October 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noah the service was really nice and attentive to us. It was a great experience we'll never forget.
   

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7. P

   Philippa

   London

   41 reviews

   5.0

   41 reviews

   Dined on October 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent cocktails and service. A great townhouse vibe
   

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8. K

   Kaylee

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on September 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Would not feel the need to return here for afternoon tea. Ambience was very cool and the food/tea was excellent. The service was disappointing - we were told that we were unable to split an afternoon tea as outlined in terms and conditions on reservation, which was not true (this is not listed anywhere). We ended up with double the amount of food that we wanted at double the price. Service overall was subpar, it was difficult to hear the waitresses and when asking questions about the water, we were met with some snooty responses.
   

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9. K

   Katrina

   Philadelphia

   7 reviews

   vip
   4.0

   7 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great experience if you want to avoid the expensive stuffy hotels for tea. Only complaint is that it took about 30 minutes for us to get our bill. Really nice ambience and decor!
   

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10. J

    Judy

    New York City

    3 reviews

    3.0

    3 reviews

    Dined on August 17, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    You will recognise the address as there os an archway of plastic flowers at the entrance , hardly elegant. Inside the room is lovely and tables are good. They are set with heavy crockery and the tea is served in large willow pattern tea pots. This a shame as tea should be in bone china to complement the tea. The food was good and plentiful. We were four people and shared sandwiches and savoury option. Sweets were beautiful, scones large and crumbly. Service was ok, could be more professional and swift. Uniform might help. We celebrated a birthday and we were pleased that a little cake with candle was given our friend.
    

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