The Phoenician Tavern - The Phoenician

Review summary

1. M

   Michael

   VIP

   Detroit

   84 reviews

   2.0

   84 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   What disappointment. The liquor is way over priced and should be ashamed for charging what they do. The bar seats are so close together your elbows are touching the patron next to you. Not the friendliest bar tenders, neither one would smile. The waygu pastrami sandwich was lukewarm and the burger was over cooked. Our server was attentive and very apologetic. We were looking for a fun place with good bar food; not here!
   

   The Phoenician Tavern - The PhoenicianResponded today

   Dear Michael, Thank you for sharing your review with us. We are disappointed to know you did not enjoy your meal and for the level of service you received. We work hard to provide quality, fresh food and attentive hospitality; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with the respective individuals to ensure a better dining experience for future guests, and we appreciate your patience. We also regret the concerns about the pricing of the beverages served. We review our pricing on a regular basis as compared to other local restaurants to remain competitive. We hope to have another opportunity to provide you with the outstanding experience for which we are known. Tom Cunningham Senior Manager Operations
   

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2. R

   Rayna

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was wonderful, food was delicious. The only complaint is that it was very cold inside.
   

   The Phoenician Tavern - The PhoenicianResponded today

   Dear Rayna, Thank you for the great review! It is always exciting to hear from our guests, and we are delighted you enjoyed our combination of delicious food with attentive service, which created the perfect dining experience. We are grateful for each of your comments, and we always appreciate hearing valuable feedback from our guests. It was a pleasure serving you at The Phoenician Tavern, and we hope to see you again soon. Tom Cunningham Senior Manager Operations
   

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3. J

   John

   Fayetteville

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   This was our first experience with the Grille and was somewhat disappointed as the photos showed a different kind of atmosphere than what we got. Food and service was respectable
   

   The Phoenician Tavern - The PhoenicianResponded today

   Dear John, Thank you for your thoughtful review. We appreciate you choosing The Phoenician Tavern for your dining, and we are glad you loved the food and service. Our goal is to provide every guest with an exceptional dining experience. Observations like yours give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return! Tom Cunningham Senior Manager Operations
   

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4. MW

   MarkW

   VIP

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We’ve eaten here many times over the years and something has changed for the worst. 1. First table was broken 2. Chairs were covered in crumbs 3. Many staff but zero were doing anything… limited water refills, limited engagement 4. Food was sub par for price 5. Very sad to say we will not be returning and we loved going there as it was in walking distance. So sad…. No one seems to care
   

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5. A

   Alan

   VIP

   Greater Boston

   21 reviews

   2.0

   21 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Cold nachos with hardly any topping, very weak mixed drinks, slow kitchen. Server was very nice and attentive.
   

   The Phoenician Tavern - The PhoenicianResponded today

   Dear Alan, Thank you for reviewing your experience at our restaurant. We are sorry you are unhappy with the quality of food and beverages served to you. Your feedback will be shared with our culinary team. We want every guest to have a pleasant dining experience; therefore, we hope you will accept our apologies for not meeting these expectations. Thank you for highlighting our attentive service. We hope that you will give us another chance soon to make this up to you. Tom Cunningham Senior Manager Operations
   

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6. N

   Noren

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Not what we expected. Very casual atmosphere! Food was ok. Service was great!!
   

   The Phoenician Tavern - The PhoenicianResponded 1 day ago

   Dear Noren, It was our pleasure serving you during your visit to Scottsadale. We are committed to using only the freshest ingredients and strive to provide an exceptional experience to each of our guests. We are disappointed we did not exceed your expectations, and we hope to have another opportunity to show our devotion to excellent hospitality. Thank you for choosing us, and we wish you all the best with your travels. Tom Cunningham Senior Manager Operations
   

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7. G

   George

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was brilliant, my boyfriend ordered the mac and cheese and I ordered the cowboy burger with DUCK FAT FRIES! And holy cow It's just as decadent and brilliant as you can imagine. I think this is a lovely place for an upper casual dining or date experience
   

   The Phoenician Tavern - The PhoenicianResponded 1 day ago

   Dear George, We were pleased to read about your recent visit to The Phoenician Tavern and how fantastic your experience was! Our culinary staff strives to ensure that each of our dishes are fresh and just right every time. Therefore, we were glad to learn that you enjoyed everything so much. Thank you for mentioning how our The Cowboy Burger and Classic Mac & Cheese were perfectly executed. It is definitely a guest favorite! Thank you again for telling us about your visit; we look forward to seeing you and your partner soon. Tom Cunningham Senior Manager Operations
   

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8. J

   Jill

   VIP

   Alabama

   26 reviews

   5.0

   26 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Visiting from Alabama but will visit again if ever in Scottsdale.
   

   The Phoenician Tavern - The PhoenicianResponded 7 days ago

   Dear Jill, Thank you for the wonderful review of The Phoenician Tavern! We are devoted to creating a memorable dining experience with our fresh food and enjoyable atmosphere, and we are happy to read that you loved your visit. Thank you for dining with us, and we look forward to welcoming you back soon. Tom Cunningham Senior Manager Operations
   

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9. G

   Gretchen

   VIP

   Seattle

   1 review

   2.0

   1 review

   Dined on February 5, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We brought friends from out of town but unfortunately the food was not as good as a previous visit. Service was a bit slow too.
   

   The Phoenician Tavern - The PhoenicianResponded on February 7, 2025

   Dear Gretchen, We appreciate your review, as we always welcome guest feedback. We were sorry that your dining experience did not match your previous visit. Consistency in quality, both with cuisine and service, is something that we try very hard to deliver. We will look into your concerns to ensure we're producing consistent, day-to-day excellence. We're glad you've enjoyed your visits in the past and hope that you will join us again soon! Tom Cunningham Senior Manager Operations
   

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10. J

    John

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely stop for dinner - nice to experience the Phoenician’s luxury. Great menu of high end bar food and cocktails. Dueling pianos were a hoot.
    

    The Phoenician Tavern - The PhoenicianResponded on February 2, 2025

    Dear John, Thank you for choosing The Phoenician Tavern and for posting such a great review. We continually strive to ensure our guests enjoy everything about their time with us, so we are pleased that you had an exceptional dining experience. We thank you again for the generous rating and hope you will return soon! Tom Cunningham Senior Manager Operations
    

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