The Refectory

Review summary

1. J

   Janine

   New York City2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The mushroom soup was fantastic, and the grilled tuna was excellent!
   

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2. L

   Lois

   Philadelphia4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a nice place for lunch with very good service, pleasant ambience, and good food. The mushroom flatbread was excellent and we really liked the brussels sprouts also. Our server Madison was attentive and very pleasant. Parking was a little distance since you have to use the garage but fortunately they validate parking. 
   

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3. J

   Jessica

   Philadelphia82 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My sister-in-law and I had lunch at The Refectory before attending a play at the Villanova Theatre. On the weekends, they have a brunch menu. There were so many things that I wanted to try. I chose the Brisket and Gits while she had the Nova Cravers. Both were delicious. I loved the way the Brisket and Grits were served with soft boiled eggs. Madison was our server, and she was excellent. She was friendly and attentive. There is a parking garage across the street, and the restaurant will validate the parking slip. I know I'll be back again!
   

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4. R

   Robert VIP

   Philadelphia5 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Pleasant atmosphere. Hostess apparently read my requests and message which was refreshing. Wait staff were pleasant. Food was very good. Menu was enhanced from last time there. Would recommend.
   

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5. J

   Jeff

   San Francisco6 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Love this place. Only negative is the wait staff rushes you through your meal so they can turn the table.
   

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6. e

   erika VIP

   Philadelphia7 reviews

   3.0

   Dined on March 28, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I visited this establishment with my family. The food was great and the service was great up until the bar area became crowded. Our server was tending to us and was also the bartender. So when the bar became busy he forgot about us. I had to hunt down a manager just to get the check and a box for our leftovers because he never came back to the table to check in. If the service didn’t go downhill I think it would’ve been a 5 star experience because the food was DELICIOUS!
   

   The RefectoryResponded on March 29, 2025

   Hello erika, We're sorry to hear about your experience at The Refectory. We're glad to know that you enjoyed our food and found our service to be great. We apologize for the inconvenience caused by the crowded bar area. We assure you that we're working on improving our service. We appreciate your patience and understanding. We hope you'll give us another chance to make it up to you. Best regards, The Management Team
   

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7. m

   marie VIP

   Philadelphia21 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always solid food here, seasonal selection a were always good too!
   

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8. G

   Gregory VIP

   Philadelphia37 reviews

   3.0

   Dined on March 28, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Dressing for the salad was missing. For some reason, it took three request in about 15 minutes to get dressing. I guess it was just one of those one time mixups hopefully the food was fine but not great
   

   The RefectoryResponded on April 2, 2025

   Hello Gregory, We're truly sorry to hear about your experience with the dressing. We aim to provide our guests with exceptional service and it seems we fell short this time. We appreciate your patience and we're glad that you've taken the time to share this. We hope this was a one-time mix-up and not a regular occurrence. We're committed to improving our service and your feedback is invaluable in that process. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Refectory Management Team
   

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9. K

   Kelly

   New York City6 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was was wonderful and we were on a time crunch and they were wonderful with us
   

   The RefectoryResponded on March 29, 2025

   Hi Kelly, Thank you so much for your kind words and for choosing The Refectory for your dining experience. We're thrilled to hear that you enjoyed our food and found our service wonderful. We always strive to make our guests feel comfortable and we're glad we hit the mark for you. We appreciate your understanding regarding the time crunch and we're glad we could accommodate your needs. We look forward to welcoming you back soon! Best regards, The Management Team
   

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10. OT

    OpenTable Diner

    Philadelphia1 review

    4.0

    Dined on March 23, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Lovely large space. Large interesting menu. Good for brunch. Food was good, just wished eggs included a piece of bread.
    

    The RefectoryResponded on March 25, 2025

    Hey, Thank you for your review and for choosing The Refectory for your brunch! We're thrilled to hear that you enjoyed our large space and interesting menu. We're sorry to hear that you felt your meal could have been better - we aim to provide a balanced and satisfying meal to all our guests. We appreciate your feedback and will certainly take it into consideration. We hope to see you again soon for more delicious meals! Best, The Management Team
    

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