The Tavern at Heathman

Review summary

1. J

   Jeannie

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gracious staff. Excellent flavor in our meals. Quiet ambiance
   

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2. B

   Brittany

   VIP

   Portland

   5 reviews

   1.0

   5 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Awful, terrible, no good Christmas dinner. Not returning. Service was fine-ish, food was genuinely awful. $100/person and not worth leaving the house for in the slightest. Lesson learned. We politely grinned and bared it but all agreed was a horrible experience.
   

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3. L

   Lori

   Portland

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Heathman Hotel is a beautiful hotel and Portland institution. HOWEVER, my biggest peeve, and I don't peeve very often, was the food and quality and quantity of food for a set menu of $100 per person for Christmas day. Let's start with starter..I am fine with potato chips and french onion dip, fun, taste fine, festive, I knew it was coming. I had crab bisque and my daughter the salad. There was minimum crab in bisque, come on, at least have ONE morsel in the bisque, it was flat and tasteless. The salad was just a salad, lettuce and one sundried tomato. The truffle mushroom risotto was underdone (yes, I know there needs to be a "bite" to good ristotto, not a a crunch) and 2 mushroom. I had the monkfish and my daughter the beef wellington. The beef was good and done well but the pastry was wet and fell apart. My monkfish was plentiful but it truely was not anything special. The only saving grace was dessert. WHICH is done ahead of time. So my peeve...is this. If I spend 100 dollars for a set menu I expect much much more and to be blown away by the food. The service was fine, but had to ask on more than one occasion for more water and the food coming out felt rushed. I would not recommend and will not be a repeat customer for Christmas again
   

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4. A

   Alana

   VIP

   Portland

   20 reviews

   4.0

   20 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 4

   Hotel guest - food marginal - service disingenuous - felt rushed - bar tender rushed to close and slightly rude
   

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5. h

   holloway

   Portland

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   There were 4 of us. 2 dishes were good, one was meh and the fourth was inedible- the yogurt and granola was salted. I’d requested no honey to be added so there’s that.. but it seemed like they used the salt shaker instead. The server told me that was’impossible.’ Everyone at my table tried it and tasted salt..not a little.. a lot. I love salt! Just not on my granola. I get people make mistakes.. the server must not think so. She said it’s a very popular dish and I’m sure it is .. unless it is salted. She took it off the bill which she should have done. I would have appreciated a different response but she stayed her ground that it was not salty- could not be. Other than that she was nice.
   

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6. C

   Cheryl

   Portland

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious steak frites. I loved the sauce. Salmon did not taste fresh but like Sysco-like. Coq au vin delicious as well.
   

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7. M

   Megan

   Portland

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We waited over 1 hour, twenty minutes and had only seen the wait staff twice. Once to show us the tea selection and the second to bring water carafes which she asked us to pour ourselves so that she could get our tea out. Never saw her again. We finally decided to find a manager since no one else had checked on our table in that time. The manager said they would look into it but overall our time was disappointing and ruined, expecting a special holiday experience with loved ones. The price point is high and we expect more from the Heathman having had good experiences there years ago. Our table for six was put on the upper mezzanine which felt like overflow space. If you go to holiday tea, ask where you’ll be seated so you aren’t forgotten. Really dissatisfied and hope they get it together.
   

   The Tavern at HeathmanResponded 1 day ago

   Hi Megan, We're truly sorry to hear about your recent experience at The Tavern at Heathman. We understand how frustrating it can be to wait for service and not see our server for a long time. We apologize for this, and we appreciate your patience. We also regret that you felt disappointed with the service you received. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. Your feedback is valuable to us and we will use it to improve our service. We hope you'll consider giving us another chance to show you the true holiday experience we're known for. Best regards, The Management Team
   

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8. J

   Julie

   Portland

   33 reviews

   4.0

   33 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was so good being back at the Heathman for Holiday Tea!! Feels like a few kinks are still being worked out in food timing/delivery, reservations but nothing major-can’t wait for next year!!
   

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   The Tavern at HeathmanResponded 1 day ago

   Thanks for visiting us, Julie! We're thrilled to hear that you enjoyed your Holiday Tea at The Tavern at Heathman. We're always working on our food timing and delivery, and we appreciate your patience. We're glad you're looking forward to next year's tea and we promise to work out the kinks. We can't wait to serve you again. Cheers! - The Management Team
   

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9. D

   Drew

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Holiday Tea was everything we wanted it to be! Everything was perfect. Delicious offerings, and tea. Our server and everyone else working was so kind and helpful. Such a wonderful experience!
   

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   The Tavern at HeathmanResponded 1 day ago

   Thanks for visiting us, Drew! We're thrilled to hear that you had a wonderful experience at The Tavern at Heathman. It's fantastic to know that you enjoyed our holiday tea and found our offerings to your liking. We're also glad that our team was able to provide you with excellent service. We strive to make every visit special for our guests. We look forward to welcoming you back soon!
   

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10. L

    Laurie

    Portland

    5 reviews

    4.0

    5 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We all enjoyed the holiday tea. Service was excellent. My complaint would be the 24% tip that was automatically added. Patrons should be able to have more control over the tip.
    

    The Tavern at HeathmanResponded 1 day ago

    Thanks for visiting us, Laurie! We're thrilled to hear that you enjoyed the holiday tea and found our service excellent. We appreciate your feedback on the automatic tip calculation. Our goal is to provide an exceptional experience for our guests, and your input helps us do just that. We'll certainly take your suggestion into consideration as we continually strive to improve our service. Looking forward to welcoming you back to The Tavern at Heathman soon!
    

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