The Waterlot - Fairmont Southampton

Review summary

1. D

   Diunde

   Caribbean

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waterlot and their staff did not disappoint! From the time we arrived until the time we left, the service was exceptional! Our server Robert, was attentive, professional and went above and beyond to ensure our experience was one to remember. We felt like we were the only ones dining even the restaurant was extremely busy. We asked Robert whether we could make modifications to some of the food and he and the rest of the team happily accommodated our requests. Thank you Waterlot, Robert and the rest of the Waterlot team for making our experience spectacular! We will see you again very soon.
   

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2. M

   Marcus

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service, and food was excellent from start to end.
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Marcus Thank you very much for your kind words. Our teams strive to provide the best food and service possible everyday. We are thrilled to hear that we accomplished that for you. We look forward to seeing you again soon. Warmest regards The Waterlot Team
   

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3. D

   DANIELLE

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   3 for 3! Another fantastic meal. Favorites: table side Cesar salad, avocado and beet salad, side veggies, Mac and cheese, 12 spiced chicken and all steaks cooked to perfection.
   

   The Waterlot - Fairmont SouthamptonResponded 5 days ago

   Thank you for your wonderful review, Danielle! We're thrilled to hear you've had consistently excellent experiences with us at The Waterlot. It brings us joy to know that our signature tableside Caesar salad preparation continues to impress, and that you enjoyed both our classic steaks and newer menu items like the 12-spiced chicken. Your appreciation of our appetizers and sides - from the avocado and beet salad to our house-made mac and cheese - is particularly gratifying, as we put just as much care into these accompaniments as we do our main courses. We look forward to continuing to serve you our perfectly cooked steaks and other favorites on your next visit! Warmest regards, The Waterlot Team
   

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4. T

   Tiffany

   VIP

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was super excited to hear that Waterlot re opened. They delivered in all aspects and did not disappoint!
   

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   The Waterlot - Fairmont SouthamptonResponded today

   Dear Tiffany, Thank you so much for taking the time to share your wonderful review of Waterlot! We're thrilled to hear that our reopening met and exceeded your expectations. Your perfect scores for our food, service, and ambience mean a lot to us - it's exactly the experience we strive to create for every guest. We noticed you rated us 4 stars for value, and we'd love to hear more about your thoughts on this aspect of your experience. Your feedback helps us ensure we're delivering the best possible value to our guests. If you'd be willing to share any specific suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon! Warmest Regards, The Waterlot Team
   

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5. R

   Raj

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best meal of our trip! Best service too. Steaks were fantastic and service was impeccable.
   

   The Waterlot - Fairmont SouthamptonResponded on January 3, 2025

   Dear Raj, Thank you for your glowing review! We're delighted that your dining experience exceeded expectations. It's rewarding to hear both our steaks and service impressed you so thoroughly. Please visit us again during your next trip. Warmest regards, The Waterlot Team
   

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6. D

   Daniel

   Ottawa

   1 review

   5.0

   1 review

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I am not exaggerating when I say it was one of the best meals and dining experiences we've had anywhere. My wife and I, and a few friends visited after we had eloped at Jobson's Cove an hour prior. The staff was fantastic, drinks were amazing and the food was perfect. Most of us had steaks, cooked to perfection. Every bite truly delicious. After learning we were coming from our elopement, the staff all signed a card, announced us as newlywed to the other guests to make us feel special, surprised us with a dessert, and even found us at our resort afterwards to return a wedding memento we had left behind by accident. Can't say enough good things about our experience there. We count ourselves very lucky to have chosen to go to The Waterlot for our first dinner as a married couple.
   

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   The Waterlot - Fairmont SouthamptonResponded 5 days ago

   Dear Dan and Nicole, We are deeply touched by your wonderful review and thrilled that we could be part of such a momentous occasion in your lives. Celebrating your wedding day with your first dinner as newlyweds at The Waterlot Inn was truly our honor. Your kind words about our cuisine, particularly the perfectly prepared steaks, and our service mean the world to us. However, what makes us most proud is knowing that we could add those special touches to make your celebration even more memorable – from the team-signed card to sharing your joyous news with our other guests. We are truly honored to now be part of your love story and hope to welcome you back for many anniversary celebrations to come. With warmest regards, The Waterlot Team
   

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7. R

   Richard

   VIP

   Philadelphia

   1 review

   5.0

   1 review

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic meal at The Waterlot on January 2nd. As frequent guests to The Waterlot Inn, we were delighted that the restaurant has kept its charm, superb service and delicious meal choices after reopening. Our compliments to the chef, wine steward and all the servers (especially Linda) that made our meal so very enjoyable. Barry Cohen has done a remarkable job in keeping The Waterlot a destination for a fine dining experience. We highly recommend this restaurant and we look forward to enjoying many more meals here in the future.
   

   The Waterlot - Fairmont SouthamptonResponded today

   Dear Richard, Thank you for your wonderful review of The Waterlot Inn. We're delighted that your January 2nd dining experience met our high standards following our reopening. It's particularly gratifying to hear that you continue to enjoy our signature charm and excellence in both cuisine and service. I'll personally share your compliments with Linda, our chef, and wine steward - they'll be thrilled to know they contributed to your memorable evening. Barry Cohen will also be pleased to hear your kind words about his leadership in maintaining our reputation for fine dining excellence. As valued frequent guests, your continued support means the world to us. We look forward to welcoming you back soon for another exceptional dining experience. Warmest Regards, The Waterlot Team
   

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8. L

   Layona

   New York City

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a fantastic evening at Waterlot! It is reminiscent of the old Waterlot which really made me feel warm - the food was immaculate the service was amazing! There was never a moment where someone wasn’t there when we needed something! We are planning our next date night there as we speak! Thanks for making our anniversary celebration and first date night of the year a special one!
   

   The Waterlot - Fairmont SouthamptonResponded on January 3, 2025

   Dear Layona, Thank you for sharing your wonderful anniversary celebration experience at Waterlot. We're delighted that our service and atmosphere captured the essence of what makes Waterlot special. Your praise for our attentive staff and immaculate food means a great deal to us. We look forward to hosting your next date night and creating more memorable experiences for you. Warmest regards, The Waterlot Team
   

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9. D

   DANIELLE

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time there in 2 weeks! Fantastic all around.
   

   The Waterlot - Fairmont SouthamptonResponded 7 days ago

   Dear Danielle Wow! Twice in two weeks, what a wonderful testament for a recently opened restaurant. It's always a pleasure to see you!! Thank you very much for the fantastic 5* review . Look/ing forward to your third visit. Warmest regards; The Waterlot Team
   

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10. OT

    OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you Waterlot for coming back 2024. Our family was so delighted that we will be back!! New beginnings and fantastic service from Hostess to General Manager!! I see a Michelin ⭐️in the near future Kudos to the Aussie Chef🙌🏾
    

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    The Waterlot - Fairmont SouthamptonResponded on January 2, 2025

    Dear Anonymous, Thank you for your wonderful review. We're thrilled that your family enjoyed the dining experience at Waterlot. Your kind words about our service team and Executive Chef are greatly appreciated. We strive to maintain the highest culinary standards and look forward to welcoming you back again. Best regards, The Waterlot Team
    

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