Torno Subito - W Dubai

Review summary

1. C

   Charan

   Dubai

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service was very very bad and when confronted with the same the manager on duty (Aman) refused to accept as replied it was not a fine dining place. Additionally they forgot to bring ordered product but charged on bill.
   

   Torno Subito - W DubaiResponded 1 day ago

   Dear Charan, Thank you for your feedback. While Torno Subito is a casual dining restaurant, we take pride in offering exceptional service and were happy to provide fine dining-level service at your request. We delivered silver spoon service and addressed your needs accordingly. As for the billing issue, we immediately corrected the mistake and removed the incorrectly charged items while fulfilling your request for water. Our team had already apologized for the inconvenience, and we continue to prioritize customer satisfaction. We trust that your future experiences with us will be more in line with the high standards we uphold. Warm Regards, Restaurant Management Team
   

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2. e

   erykah

   New York City

   10 reviews

   3.0

   10 reviews

   Dined on November 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Booked at table outside and when I arrived the outside area was physically open and set but they said it was closed for seating. Service however was good otherwise. Would not necessarily recommend the rags as the sauce was essentially absent from the meat to my surprise. The other ravioli dish was good that my guest had, just small.
   

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3. L

   Luis

   New York City

   14 reviews

   vip
   4.0

   14 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food, great cocktails, great view. Very casual and affordable. Service was slightly off, didnt ask if I wanted another drink, didn’t offer desert menu. Besides that, was great.
   

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4. P

   Philip

   London

   12 reviews

   vip
   3.0

   12 reviews

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Was good to have to our hotel, but average is just average Was an anniversary meal while.on holiday, mentioned when booked...and on booking note....but nothing mentioned or even tried to make it special- no big deal, just not attentive on guests needs/reasons for meal Ticked off the list, but maybe see what else is about next time
   

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5. A

   Andrew

   Brisbane

   1 review

   2.0

   1 review

   Dined on November 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We are both vegetarian. The vegetarian options are predictable and basic. For a highly rated restaurant the food was no better than we had been eating at small places around Europe. It was hot and sticky sitting outside. The wait staff were not particularly engaged nor pleasant - with service at the level of a basic cafe. At one stage we were asked by waiter 2 in a gruff manner to place our order for desert as they were closing, at the very same time that our main course was being placed. That might be OK in a basic budget cafe, but in a fine dining restaurant? In any case we had our desert (a nice sorbet to not waste their time), and when we asked what sorbets they had, the initial response was "whatever is in the cart" which was inside - and we were not even aware of. In any case we were finished and out ahead of the last two tables, so I really don't know what the fuss was all about. I note Open Table was offering later times than our booking, so again don't know what the rush was.
   

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6. M

   Mogens

   London

   1 review

   3.0

   1 review

   Dined on October 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Quality of food was good although a bit underwhelming for a Michelin 1 star restaurant. Service needs improvement - our Primi’s were delivered before we had finished the Antipasti. When we objected to this, the Primi were placed under heating lamps for approximately 10 minutes. They were overcooked when delivered. Also, when the plates from Primi were cleared, the Secondi was delivered the same minute. Again, the quality of food was good, but we felt very rushed and that the service was not coordinated. Dolci and coffee was really good. What a pity that the windows towards the beach/Palm have so much glare that it is impossible to enjoy the view when dining.
   

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7. t

   tanji

   London

   4 reviews

   1.0

   4 reviews

   Dined on August 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The chef may have a Michelin star for his restaurant in Italy but the food here was nothing like anything which resembles even 3rd class Italian food. The ragu was creamy rather than with tomato and sweet with pasta which was stodgy. My companion's risotto was described seafood had no flavour of the sea. The decor was cheap with a faux 50's ice-cream parlour vibe. This was not catering for adults. The plus point; the manager did remove the ragu from our bill which was a kind gesture and the staff were attentive.
   

   Torno Subito - W DubaiResponded on August 17, 2024

   Dear Tanji, Thank you for taking the time to provide such detailed feedback about your recent visit. I’m truly sorry to hear that the dishes and overall ambiance did not meet your expectations. Our chef’s Michelin star is a point of pride for us, and it’s disappointing to learn that the food you experienced here did not reflect the standards we aim for. Regarding the decor, we appreciate your perspective and understand that personal taste varies. We aim to create an environment that complements our culinary offerings. I’m glad to hear that our staff’s service was a positive aspect of your visit Thank you again for your feedback. We hope to have the opportunity to serve you better in the future. Best, Restaurant Management - Torno Subito W Hotel The Palm
   

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8. A

   Alexandra

   Mexico City

   1 review

   5.0

   1 review

   Dined on August 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All perfect and many thanks to the crew for the birthday gift and attention.
   

   Torno Subito - W DubaiResponded on August 18, 2024

   Dear Alexandra, Thank you for your generous feedback! We’re delighted that you enjoyed the birthday gift and the special attention from our team. It’s always a pleasure to celebrate special moments with our guests. We’re also grateful for your comments regarding the service. Please know that we are addressing these points with our staff to ensure a consistently high standard of service. We look forward to welcoming you back and making your next visit even more enjoyable. Best, Restaurant Management - Torno Subito W Hotel The Palm
   

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9. S

   Sascha

   Düsseldorf

   1 review

   4.0

   1 review

   Dined on August 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was delicious. The service below average. Very sad.
   

   Torno Subito - W DubaiResponded on August 18, 2024

   Dear Valued Guest, Thank you for your valuable feedback. We're glad to hear you enjoyed the food, but we're sorry that the service didn’t meet your expectations. We take great pride in providing excellent service, and it’s disappointing to know we fell short. Your comments are important to us, and we would like to assure you that we are addressing the issue with our team to make sure that your next visit reflects the high standards we aim to uphold. Thank you for bringing this to our attention, we look forward to the opportunity to serve you better in the future. Best, Restaurant Management - Torno Subito W Hotel The Palm
   

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10. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on July 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Just Amazing Friendly great food Will absolutely come back
    

    Torno Subito - W DubaiResponded on August 18, 2024

    Dear Valued Guest, We’re thrilled to hear that you had such a positive experience with us! Your feedback about our friendly service and great food is incredibly encouraging and will be sure to share your kind words with our team, as they will be so pleased to know their hard work made your visit special. We look forward to welcoming you back soon and hope to continue providing you with memorable dining experiences. Best, Restaurant Management - Torno Subito W Hotel The Palm
    

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