Trail's End Pub and Grille

Review summary

1. F

   Frank

   Philadelphia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation and when we got there the place Was overcrowded. Did not have a table for us. Sat us outside in a tent with holes in it so it was cold. However, did not matter because no one came to take our order so we just left after sitting in the fold for 20 minutes! Not worth it!
   

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2. C

   Christy

   Poconos

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Fajitas were advertised to come with cilantro rice and it was just plain white rice. Also, for being at a resort the hostess at the front desk when asked a question about the resort did not know the answer.
   

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3. P

   Paul

   Philadelphia

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Sitting next to the door that goes to you patio sitting area was very uncomfortable and cold. You should warn people sitting there that they will be cold and bumped every 30 seconds. Prices were about 25% more expensive given the quality of the food. It was a very poor experience overall and I deeply regret bringing my family there
   

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4. T

   Timothy

   Philadelphia

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Server was great and it was fun to sit at the base of the ski slopes. Food was mediocre at best. Burgers were thin. Fries were hard. Ribs were tender but too much sauce.
   

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5. S

   Sarah

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We asked our waitress Sarah for a happy hour menu because we were notified by the host that it was happy hour. Sarah rolled her eyes and seemed annoyed that we asked for happy hour, then when she came back she said it was only beer and wine. So my husband got a beer. Then we asked her for coloring supplies for our children and she forgot about it until our appetizer came and we had to ask her again. Over all the service could’ve been better, we still tipped 20% because we understand everyone has bills to pay. On our way to checkout the following day we saw an advertisement for happy hour and it listed discounted beer wine AND COCKTAILS. As well as a wing special. Had we been informed of this I definitely would’ve ordered a cocktail or two, and my husband definitely would’ve eaten the wings along with the pretzel we ordered which would’ve resulted in a higher check and more revenue for trails end. Just very frustrating to be on vacation and something as little as happy hour seemed to be what caused annoyance to our server.
   

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6. D

   Demetria

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined on January 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We were highly disappointed with our food on January 1, 2025. We had a late reservation but that shouldn't be the reason we had a horrible experience. When we first walked in, we immediately noticed how dirty the restaurant was. There was food all over the floor and dirty tables just sitting uncleaned. We should have left then. We order our food only for it to come out cold. The rice was hard and all of the food was bland. We sent it back to be heated. We then found a hair in the fajitas and sent that food back. At this point we were ready to go. The waiter gave us 25% off but we definitely won't be returning! Worst food and atmosphere EVER!
   

   Trail's End Pub and GrilleResponded on January 3, 2025

   Dear Demetria, Thank you for your feedback. We deeply apologize for the experience you had during your visit. The cleanliness issues, cold and bland food, and the hair in your meal do not reflect our standards, and we’re addressing these concerns with our team immediately. We will let our team know about your feedback to ensure that these issues are properly addressed. Once more, we sincerely apologize for the experience that you had here, and we thank you for bringing these matters to our attention. Sincerely, The Camelback team
   

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7. R

   Reji

   Orlando

   1 review

   1.0

   1 review

   Dined on January 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They had many menu items that were unavailable to order because they ran out of food. Overall very disappointed. Will never eat here again.
   

   Trail's End Pub and GrilleResponded on January 3, 2025

   Dear Reji, Thank you for sharing your feedback about your recent visit. We sincerely apologize for the disappointment you experienced due to the unavailability of certain menu items. Providing a full and satisfying dining experience is very important to us, and we regret that we fell short during your visit. Occasionally, unexpected demand can impact our stock, but we are actively working to improve our inventory management to prevent this from happening in the future. Thank you again for bringing this to our attention, and we hope you might consider giving us another chance in the future. Best regards, The Camelback team
   

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8. P

   Patrick

   New Orleans

   1 review

   2.0

   1 review

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Staff was great but food was underwhelming and basic.
   

   Trail's End Pub and GrilleResponded on January 3, 2025

   Dear Patrick, Thank you for your feedback. We’re thrilled to hear you had a great experience with our staff! However, we’re sorry the food didn’t meet your expectations. Your input is valuable, and we’ll be reviewing this with our culinary team to ensure we’re delivering the quality and creativity our guests deserve. We hope you’ll give us another chance to impress you in the future. Best regards, The Camelback team
   

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9. M

   Maren

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Everyone acted as though we didn’t have a reservation, even though we did and we were sat without menus. The server took forever as did the food and several items were not available.
   

   Trail's End Pub and GrilleResponded on January 3, 2025

   Dear Maren, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your visit. Being seated without menus and the delays in service and food are not the level of hospitality we strive to provide. We also regret that several menu items were unavailable, which we understand added to your frustration. Your feedback is invaluable, and we’ll be addressing these concerns with our team to ensure a smoother and more enjoyable experience for all our guests. We hope you’ll consider giving us another chance to provide the quality service you deserve. Sincerely, The Camelback team
   

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10. S

    Susan

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3

    First course came out cold. Second course was missing dressing. Lots of empty table with many people waiting. Due to issues in kitchen. Cost lots of money to stay at hotel. The main restaurant needs to due better. Expectations were not met at all.
    

    Trail's End Pub and GrilleResponded on December 31, 2024

    Dear Susan, Thank you for sharing your feedback with us. We sincerely apologize that your dining experience did not meet your expectations. Serving cold food and omitting items like dressing is not the level of service we aim to provide. Additionally, we understand how frustrating it must have been to see empty tables while waiting, and we deeply regret any inconvenience this may have caused. Your concerns about the kitchen issues have been noted, and we are taking steps to address them to ensure such situations do not happen in the future. We value your input and strive to make every guest’s experience exceptional. Please feel free to reach out to us directly if you would like to discuss this further. Warm regards, The Camelback team
    

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