True Food Kitchen - Jacksonville

Review summary

1. M

   Meredith

   VIP

   Jacksonville

   21 reviews

   4.0

   21 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Servers were slow and took them 20 minutes to notice no silverware and server was good to refuel our drinks without asking. The food took a long time to we dined for over 3.5 hours
   

   Is this helpful?

2. G

   Gianni

   VIP

   Jacksonville

   80 reviews

   5.0

   80 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great choice for Valentine. Not a fancy, overpriced dinner, but a healthy and delicious meal. Kacey, our server, was pleasant, efficient, and knowledgeable. The butternut squash, the market salad and the dumplings were exceptional. Finally, the flourless chocolate a memorable finish.
   

   True Food Kitchen - JacksonvilleResponded today

   Thank you for your wonderful review, Gianni! We're delighted to hear you enjoyed your Valentine's meal and that Kacey provided pleasant and efficient service. We look forward to your next visit!
   

   Is this helpful?

3. S

   Sara

   Jacksonville

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Valentine's Day experience. The reservation was easy to make online and a staff member called the morning of to confirm that the reservation was still needed. We arrived, valet parked, walked right in, and were seated immediately. The waitress was friendly and informative. The menu had great options and the items we chose did not disappoint. The prices on the food were very reasonable, but a small glass of Riesling wine did cost $17, which is a bit high. Overall, a great experience and I would definitely go back.
   

   True Food Kitchen - JacksonvilleResponded today

   Thank you for your wonderful review, Sara! We're delighted to hear you had a great Valentine's Day experience and appreciated our menu and service. We look forward to welcoming you back soon!
   

   Is this helpful?

4. D

   David

   Jacksonville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was some of the best restaurant food I have ever had. Our waiter I believe his name was Hunter was very helpful. I think my wife and I have a new favorite restaurant. It’s about time somebody provides food that’s not full of chemicals and cheap garbage!
   

   True Food Kitchen - JacksonvilleResponded today

   Thank you for your wonderful review, David! We're delighted to hear you and your wife enjoyed the food and found Hunter helpful. We look forward to being your new favorite restaurant!
   

   Is this helpful?

5. S

   Shannon

   VIP

   Jacksonville

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the service was great. The hostess was ready for us, and our server appeared within minutes. Her recommendations were on point, and she ensured everything was as expected. She even made fresh coffee for me. The food was better than expected (I had the lasagna, my friend had the meatloaf, and we both cleaned our plates)! True Food is one of the best dining experiences in Jax: clean, bright, beautiful space; clean, delicious, affordable food; friendly and knowledgeable staff. Keep it up!
   

   True Food Kitchen - JacksonvilleResponded 3 days ago

   Thank you for your wonderful review, Shannon! We're delighted to hear you enjoyed the lasagna, meatloaf, and our attentive service in our clean and beautiful space. We look forward to your next visit!
   

   Is this helpful?

6. A

   Amber

   Orange County

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I enjoy the healthy options and this restaurant is seed oil free! This was my second time to this location, in St Johns Town Square, Jacksonville FL... I have to say my experience today was not great. Our server proceeded to tell me that the childrens menu is for ages 10 and under only and kept saying it as we had 5 children with us, Four adults ordering from an adult menu. Some under the age 10 and some not. I have never had this issue in the past, and it is NOT listed anywhere on the adult menu or the kids menu as to an age restriction. On top of our server pestering us as to an age restriction... our food took over 50 minutes to arrive and we noticed not one table around us had their food either. Most were seated after us. Our drinks were not refilled and my husband had to ask him after we watched our waiter refill the table next to us with iced tea and didn't even check on us. Maybe he was busy... but the overall experience has made my husband not want to go back. Honestly my biggest complaint was the intense and unnecessary restriction put on the youth not ordering from the kids menu. If you want our business then either list the age restriction or who cares if my 3 daughters order from the kids menu or not. They are children who are under 16 and might only eat the amount of a child. You will loose the business of a family of 5 simply over being rude when it isn't even listed.... not necessary.
   

   1 person found this helpful

7. D

   Denise

   Fort Lauderdale

   4 reviews

   4.0

   4 reviews

   Dined on February 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time with the only issue, not enough burgers were available for everyone. Food and service were great.
   

   True Food Kitchen - JacksonvilleResponded 3 days ago

   Thank you for your feedback, Denise. We're glad you enjoyed the food and service, and we apologize for the shortage of burgers; we'll work on ensuring better availability in the future.
   

   Is this helpful?

8. J

   Joe

   Jacksonville

   1 review

   2.0

   1 review

   Dined on February 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was cold. Sides came out before entrees. Sides were burnt
   

   True Food Kitchen - JacksonvilleResponded 5 days ago

   We apologize for the issues with your meal, Joe, including the cold food and burnt sides. Thank you for your feedback; we will address these concerns with our team to improve your experience in the future.
   

   Is this helpful?

9. A

   Ann

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Smite I was AWESOME! We had so much fun and he made every facet of our experience top notch!!! We will return next year!🥳
   

   True Food Kitchen - JacksonvilleResponded on January 28, 2025

   Thank you for your wonderful review, Ann! We're thrilled to hear that Smite made your experience top-notch and fun. We look forward to welcoming you back next year!
   

   Is this helpful?

10. G

    Gianni

    VIP

    Jacksonville

    80 reviews

    5.0

    80 reviews

    Dined on January 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great and healthy food. Andrea, our server, was excellent. She was knowledgeable and had great customer service skills.
    

    True Food Kitchen - JacksonvilleResponded on January 27, 2025

    Thank you for your wonderful review, Gianni! We're thrilled to hear that Andrea provided excellent service and that you enjoyed our healthy food.
    

    Is this helpful?