True Food Kitchen - Rio Lakefront

Review summary

1. M

   Michele

   Washington DC

   121 reviews

   5.0

   121 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I had a lovely dinner. Since the restaurant wasn't very busy, we stayed long after we were done eating to chat. The food was excellent. My friend was so pleased with all the gluten-free options. The service was friendly throughout the time we were there.
   

   True Food Kitchen - Rio LakefrontResponded 1 day ago

   Thank you, Michele, for your wonderful review! We're delighted to hear you and your friend enjoyed the gluten-free options and friendly service. We look forward to welcoming you back soon!
   

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2. L

   Leesa

   VIP

   Washington DC

   22 reviews

   4.0

   22 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Hello, I’ve been, several times, to the True Food Kitchen in Stanford California, so was familiar with the atmosphere, wait staff engagement and the ambiance. At the Rio, our waitress started off, introducing herself and seemed nice, but she didn’t seem very engaged. The food was deliciously served, but the bathrooms were gross. It was nice to have individual restrooms, but they need a remodel and refreshing. No seat covers were available in the two different ones I went into, calling around sinks was pulling away and they just seemed old, overall. My party each ordered a side of Brussels sprouts to take home, as they were delicious!
   

   True Food Kitchen - Rio LakefrontResponded 3 days ago

   Leesa, Thank you for taking the time to provide us with your invaluable feedback. We are thrilled to hear you enjoyed the options we have to offer. We apologize if you found a lack of care reflecting in our restrooms. We can assure you; each one is currently under maintenance and will be sparkling with cleanliness in no time. Thank you again for your honesty and the kind words you had to share. We hope to host you again soon!
   

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3. C

   Chris

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food is always great here. However, the service while friendly is unattentive. Drinks were not brought to the table for 25 minutes (it was not a complicated order). The waitress rarely returned (thus we had only one drink). The staff appear to congregate in the kitchen (it’s open so you can see them) with their backs to the dining area. It is nearly impossible to get anyone’s attention. One person in my party ordered carry out to take home. We could see it boxed up and could not get anyone to bring it to us. I rarely come despite the food being good. It never seems to improve. It’s not like this at Bethesda.
   

   True Food Kitchen - Rio LakefrontResponded on December 14, 2024

   We apologize for the inattentive service you experienced, Chris. Thank you for your feedback, and we'll address these issues with our team to improve our service.
   

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4. D

   Dr. Beverly

   West Virginia

   14 reviews

   5.0

   14 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We came for a girls’ night out and loved the food. We had the edamame dumplings and the cauliflower for appetizers, as well as the butternut squash pizza with almond ricotta. Very yummy. We were disappointed that they were out of the chocolate peanut butter tart for dessert, but the flourless chocolate cake was excellent. Our waitress was very young, probably too young to drink, but she took good care of us anyway. I can’t wait to return.
   

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   True Food Kitchen - Rio LakefrontResponded on December 12, 2024

   Thank you, Dr. Beverly, for your wonderful review! We're delighted to hear you enjoyed your girls' night out at our restaurant. We look forward to welcoming you back soon!
   

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5. V

   Victoria

   Washington DC

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Due to staffing shortages, the service is notably slower… It took a while for our food to come out, we rarely saw our waiter (he was also serving plenty of other tables), and it took upwards of 12 minutes to get a water refill. Aside from the service, the food was good. I really like that TFK can accommodate requests when it comes to the food and it’s always of good quality.
   

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   True Food Kitchen - Rio LakefrontResponded on December 10, 2024

   Thank you for your feedback, Victoria. We apologize for the slower service due to staffing shortages and are glad to hear you enjoyed the food and our ability to accommodate requests.
   

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6. R

   Rebecca

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great food and wonderful service as always. It was my friend’s birthday so she received a free dessert. Very thoughtful.
   

   True Food Kitchen - Rio LakefrontResponded on December 7, 2024

   Thank you, Rebecca, for your wonderful review! We're delighted to hear you enjoyed the food and service, and a very happy birthday to your friend! We look forward to welcoming you back soon!
   

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7. L

   Laura

   Washington DC

   438 reviews

   2.0

   438 reviews

   Dined on December 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Lettuce wraps were served on a very small board so it was impossible not to make a mess in putting them together. There wasn't a lot of actual flavor that came through because of the extreme spiciness of the sauce. If you didn't put the sauce on at all, not flavorful... The quinoa bowl was ok, but nothing special. Our server was intense and "over stopped by" and yet forgot the request for sweetener for the hot tea. Lunch was $50 for two including tip. In the suburbs. Ouch.
   

   True Food Kitchen - Rio LakefrontResponded on December 13, 2024

   We apologize for the issues you experienced with the lettuce wraps and service, Laura. Thank you for your feedback; it helps us work on improving our offerings and service. We hope to have you back soon, so we get the opportunity to redeem ourselves!
   

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8. J

   Jayanti

   Washington DC

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our food took forever to arrive and it was only after we inquired with two different servers that our server showed up. When the food finally arrived, the server apologized and said their kitchen was busy but the food we got was cold. So looks like the food was ready and waiting for a while before it was served. The food was bland, I asked for an ingredient to be taken off my dish and the server asked me if I wanted to substitute it with tofu, since it was a substitution I said ok, but when I got the check I was charged for the tofu as an add on. Had I known I wouldn’t have agreed to the substitution. Overall the food was severely Underwhelming, service was extremely poor and I didn’t enjoy my time. I won’t be going back.
   

   True Food Kitchen - Rio LakefrontResponded on November 11, 2024

   We're sorry to hear about your disappointing experience, Jayanti. Thank you for bringing these issues to our attention, and we'll work on improving our service and communication. I would like to have a conversation about how we can improve and possibly have you come back to give you an authentic True Food experience. You could reach out to me at 240-821-6660, my name is Aaron, I am the Executive Chef. We once again apologize for missing the mark with you. We thank you for your patronage and hope to welcome you back soon.
   

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9. A

   Alan

   VIP

   Washington DC

   111 reviews

   5.0

   111 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   True Food has unique and delicious entrees. I enjoy trying to decide what to order.
   

   True Food Kitchen - Rio LakefrontResponded on November 12, 2024

   Thank you, Alan, for your review! We're happy to hear you enjoyed our entree selections. We look forward to welcoming you back soon!
   

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10. J

    Joyce

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The food was excellent, creative and healthful. The server was knowledgeable and solicitous of our needs. The environment was casual which is likely intended, however acoustically the space is noisy making conversation a bit challenging. I will definitely come back and will highly recommend. I might chose seating a bit more carefully to minimize ambient sound if possible or select a less busy time. A really interesting and creative dining experience that feels good for body and soul.
    

    True Food Kitchen - Rio LakefrontResponded on November 5, 2024

    Thank you, Joyce, for your thoughtful review! We're delighted you enjoyed the food and service, and we appreciate your feedback on the acoustics. We are aware of this inconvenience and are looking for ways to soften the atmosphere in terms of noise. We appreciate your kind words and patronage! We look forward to welcoming you back soon!
    

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