True Food Kitchen - Westfield Century City

Review summary

1. k

   kristin

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was so awful we just had to laugh about it. We were the first table in for 10:30 brunch. They told us they only have oatmilk. No other kinds of milk. Just oatmilk. So we ordered coffee drinks with oatmilk. After 30 minutes they told us they realized they don’t have any oatmilk so they are running to the store. Our coffee drinks arrived 45 minutes after we ordered them, cold. The food took more than an hour. Felt like it was run by children. Funny and thankfully we were having a great conversation so we didn’t complain. But we won’t be back.
   

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2. S

   Sandy

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great as well as service. It is a good place to meet friends.
   

   True Food Kitchen - Westfield Century CityResponded on November 14, 2024

   Thank you for your review, Sandy! We're happy to hear you enjoyed the food and service and found it a good place to meet friends.
   

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3. G

   Greg

   Los Angeles

   17 reviews

   1.0

   17 reviews

   Dined on October 24, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   This place has really gotten worse. I’ve been going for years (at other locations) but this location just is not delivering quality. This review isn’t about one visit. It’s the accumulation of the last three visits.
   

   True Food Kitchen - Westfield Century CityResponded on October 26, 2024

   Thank you for your review! We hope to have the opportunity to serve you again in the future.
   

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4. J

   Julian

   Los Angeles

   1 review

   3.0

   1 review

   Dined on October 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   My turkey burger was dry and burned. It said the burger came with "avocado" on the menu, but they only give you a smear of green puree instead, which is cheap and not "avocado" it's a "avocado spread." But my biggest gripe in burn. Do not serve burned meat to people, it's toxic. They need to train the kitchen staff better and be honest on the menu.
   

   True Food Kitchen - Westfield Century CityResponded on October 23, 2024

   Thank you for your feedback, Julian. We apologize for the issues with your turkey burger and the menu description, and we'll work on improving our kitchen training and menu accuracy.
   

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5. M

   Megan

   New Mexico

   1 review

   1.0

   1 review

   Dined on October 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Would not recommend the chicken tenders…100% frozen in an air fryer. There is nothing wrong with that but the prices they are charging is on par with places that make food in house. Also nearly everyone. all 9 people, we’re waiting 30-45 min for drinks. We saw multiple people go to the bar asking for an update on their food. It gives understaffed & overpriced Applebees.
   

   True Food Kitchen - Westfield Century CityResponded on October 12, 2024

   We apologize for the disappointing experience with the chicken tenders and wait times, Megan. Thank you for your feedback, and we'll work on improving our service and food quality to provide a better experience for our guests.
   

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6. S

   Scott

   San Francisco

   1 review

   vip
   2.0

   1 review

   Dined on September 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service was really slow because of new kitchen staff.
   

   True Food Kitchen - Westfield Century CityResponded on October 7, 2024

   We apologize for the slow service due to our new kitchen staff, Scott. Thank you for your patience and feedback, and we'll work on improving our efficiency to enhance your experience.
   

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7. D

   David

   Los Angeles

   13 reviews

   3.0

   13 reviews

   Dined on September 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food is good, the bowl portion was rather small and the service was incredibly slow and somewhat inattentive. I’ve been to TFK many times, this is not their best location.
   

   True Food Kitchen - Westfield Century CityResponded on September 28, 2024

   Thank you for your feedback, David. We apologize for the slow service and portion size, and we'll work on improving these aspects to enhance your experience in the future.
   

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8. K

   Kia

   Los Angeles

   8 reviews

   3.0

   8 reviews

   Dined on September 20, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Usually good though being short staffed means you have to keep waiving staff down to get mid meal attention.
   

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9. L

   Lois

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on September 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is a wonderful space to relax in Century City. For a family, it's refreshing to find a restaurant with a good kids' menu, and a good cocktail menu, so the adults can relax with drinks and apps while the little ones enjoy their meal. Excellent service. Don't worry--this isn't a kids' restaurant only! Great spot with a view of dynamic Century City for those who want a healthy menu with lots of options. Delicious food. A favorite in the mall or in the neighborhood.
   

   True Food Kitchen - Westfield Century CityResponded on September 21, 2024

   Thank you for the fantastic review! We're thrilled to hear that you and your family enjoyed our menu and service, and we look forward to welcoming you back to our relaxing space in Century City.
   

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10. G

    Gabe

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on September 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    There was some trouble in the kitchen and the waitress was so incredibly helpful and they comped our whole meal. I only wish I knew her name so I could shout her out!! Handled everything extremely well under pressure!
    

    True Food Kitchen - Westfield Century CityResponded on September 16, 2024

    Thank you for your understanding and kind words, Gabe! We're thrilled to hear our team took great care of you, and we'll make sure to pass along your appreciation.
    

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