Trust Bae

Review summary

1. OT

   OpenTable Diner

   New York City6 reviews

   1.0

   Dined on December 31, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant was closed!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

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2. BB

   BrittanyB VIP

   San Francisco1 review

   3.0

   Dined on December 23, 2023

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Strictly comparing this to other popular omakase restaurants in the area (Shinn, Taikun, Thirteen Water, Matsunori, Omakase by Korami, Takumi): I really, REALLY looked forward to dining here from all the hype but left disappointed. For a pretty steep price point, you get a similar assortment of fish (salmon, hamachi, red snapper, sea bream, otoro, chutoro, and uni) but unfortunately, nothing unique and no particular dish stood out among the rest. I felt the fish portions were rather small and the rice was nothing reputable (not warm, didn’t have that “melt in your mouth” feel). Compared to other Omakase restaurants, which go for half the price, Trust Bar fails to let the fish shine. Instead, they try going the extra mile with additions of truffle creme (on several fish), foie gras, or smother in gold dust. It felt redundant and almost unnecessary. Of note, they offer two appetizers and a soup/palate cleanser, which were decent. No wagyu on the menu despite it being $185 pp without included tip/taxes. They also have a no cancellation/refund policy, which I think is rather strict. From what I hear, I believe that the cost is for the “service” and “entertainment” from the owner chef, who we did not have. So that may have partly been the reason for a less than average experience.. but ultimately, it should be the food to make the experience. Conclusion: for $185 pp omakase, you’re better off going to Thirteen Water (or equivalent) twice for the same quality and double amount of food. We actually went to Mari two days later (for $145 pp), which was a true Michelin star experience and much worth the price.
   

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3. OT

   OpenTable Diner

   New York City3 reviews

   2.0

   Dined on December 21, 2023

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   It was fine but not for the price. The waiters and bartender were great but honestly the main person presenting the dishes meant well but was not very polished.
   

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4. r

   rls305

   New York City26 reviews

   5.0

   Dined on December 17, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was so good. And such a unique experience.
   

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5. BN

   BrianN

   New York City1 review

   5.0

   Dined on December 15, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AMAZING! Cant recommend this enough. Chef Francis is a vibe and gets all of us engaged with great stories and jokes. I’ve dined at many spots in NYC and this one will be unforgettable. On top of all that, the food was top tier. Come here for a great time with even better food!
   

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6. DL

   DelphineL VIP

   Montreal1 review

   1.0

   Dined on December 11, 2023

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   How can I explain this horrible experience? First, don't waste your money in this place. Many better omasake choices in NYC than this new restaurant which put everything into its marketing and not into your experience. We were the only two clients in the restaurant for four employees. I let you imagine the ambiance. I forgot the presence of two friends of the kitchen staff who were impatiently waiting in the background for their friends to finish their shift. When we arrived, the majority of our 16 courses services were already prepared and lined up behind the bar. We had already been presented 3 courses before even receiving our cocktails (the cocktails being probably the only highlight of our night there). It feels like a farm where the animals are fed except that we paid more than $500 to be there. We were rushed like this until the very end. The services proceeded so quickly, despite that we mentionned that we wanted to take the time to enjoy the experience. The two kitchen staff lined up the 14th, 15th and 16th services in front of us to finally put on their coats and leave. We were quite surprised and bothered by this. While we were still eating the 15th course, the waiter asked us to pay our bill for the alcohol. The bill for our Omasake tasting menus was, according to restaurant policies, already paid at the time of booking. A bill which is also non-refundable and where they add a 20% tip automatically. Which is really disappointing considering the overall poor experience we had on this evening. Finally, we communicated our disappointment to the waiter, who simply replied that's how it is at Trust Bae, a 16 course omasake served in 1 hour for more than $500 and that we just had to do a review.. ishh !! Note that the wine and sake list is as poor as the experience in this restaurant, only 3 choices of sake, 2 choices of white and 1 red. Regarding the food, it is good, but nothing exceptional considering the price.
   

   Trust BaeResponded on December 20, 2023

   Hi, thank you so much for taking the time to reach out and provide us with this feedback. The experience you describe is far from what we strive to provide to our customers. We take all of our customers' feedback sincerely and seriously. We hope to earn your trust again as a loyal customer and would love to discuss inviting you back to a different venue of your choice. You will receive a private message to address this shortly.
   

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7. OT

   OpenTable Diner

   Las Vegas3 reviews

   3.0

   Dined on December 10, 2023

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was decent. From my understand this was supposed to be Filipino fusion but I don’t see any dishes that had much Filipino influence on. Our chef was good however the entire experience felt a bit rushed and not timed correctly.
   

   Trust BaeResponded on December 20, 2023

   Hi, thank you very much for taking the time to leave us this essential feedback. We apologize sincerely for you having anything less than a stellar time with us. We appreciate you bringing this to our attention, as we strive every day to improve the experience of our loyal customers.
   

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8. AS

   AlwaysSeekingTheBest

   New York City32 reviews

   5.0

   Dined on December 9, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, unique Omakase experience! Must try! service is great - chef was amazing. Arrive ready to have fun!
   

   Trust BaeResponded on December 20, 2023

   Hey there, thank you for the 5-star review! We work very hard to meet expectations and it's exciting to hear that we've hit the mark for you. We appreciate your feedback and look forward to seeing you again soon!
   

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9. L

   Ladysars

   New York City10 reviews

   3.0

   Dined on December 9, 2023

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I wanted to love this. I was willing to spend almost $400 here. Yet I was sent home with a to-go bag of fish to “microwave” at home. Nothing screams fine dining less than microwave fish.
   

   Trust BaeResponded on December 20, 2023

   Hi, thank you very much for taking the time to leave us this essential feedback. We apologize sincerely for you having anything less than a stellar time with us. We appreciate you bringing this to our attention, as we strive every day to improve the experience of our loyal customers.
   

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10. t

    traveller VIP

    New York City45 reviews

    3.0

    Dined on December 2, 2023

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Trust Bae was highly recommended by a Filipino friend. She enjoyed all of the Filipino influence in the food. I didn’t taste any Filipino influence in anything I had. There was nothing unique about the omakase. The quality was inconsistent. The sushi rice was over seasoned and very wet. The shrimp was overcooked. The uni noodles were very good. The cocktails were excellent. I appreciated the extra takeaway meal, but since I was in a hotel, I had no where to store it or reheat it, so I wound up taking a bite of everything to taste it and then threw it out. Overpriced for the quality, but you won’t go away hungry.
    

    Trust BaeResponded on December 20, 2023

    Hi, thank you very much for taking the time to leave us this essential feedback. We apologize sincerely for you having anything less than a stellar time with us. We appreciate you bringing this to our attention, as we strive every day to improve the experience of our loyal customers.
    

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