Tucci's - Dublin

Review summary

1. G

   Greg

   VIP

   Tampa

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   One of our entrees came out 15 minutes after everyone else’s and it took a very long time to have our order taken.
   

   Tucci's - DublinResponded 1 day ago

   Thanks for visiting us, Greg. Thank you for sharing your experience with us. We truly regret the delays you encountered and the impact it had on your visit. We want to make this right and show our commitment to improving. If you’re comfortable, please send us your mailing address so we can send a token of apology and appreciation for bringing this to our attention. We value your patronage and hope to provide you with a better experience in the future.
   

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2. J

   Jennifer

   Columbus

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   It took a long time to be seated and once we were, the progression of the meal seem to lag on. We waited an exorbitant amount of time for dessert because they ran out of the tiramisu. The food was fair. Seemed overpriced for what we received and how long we waited. We will think twice before making a reservation again on Christmas Eve.
   

   Tucci's - DublinResponded 1 day ago

   We apologize for the delays and frustrations you experienced during your Christmas Eve visit. It’s disappointing to hear that your evening did not meet expectations, and we deeply regret the extended wait times, the unavailability of the tiramisu, and your overall dissatisfaction with the value of the experience. We understand how important holiday celebrations are and strive to provide a seamless and enjoyable dining experience, especially on special occasions. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements moving forward. We hope you’ll consider giving us another chance in the future to show you the exceptional service and quality you deserve. Thank you for sharing your thoughts with us.
   

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3. J

   Jason

   Cincinnati

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation for (4) was for 7:30 pm, finally seated at 8:05 pm. Hostess first told us they were clearing our table and when we rechecked our status were told that the party at our table was now having dessert. None of it made sense and sounded like nonsense. Food selections were limited to holiday menu list which was not known ahead of booking. Salad, main courses were good. Dessert selection was sold out by the time we finished dinner and had to select a less appealing alternate. Server disappeared at times and it took over two hours from the time we were seated to receive food and finish. Overall, a 2-1/2 hour experience. Have eaten at this restaurant for 20+ years. This was probably our least favorite dining experience. Seemed to be plenty of staffing, bartenders/servers but kitchen was very slow.
   

   Tucci's - DublinResponded 1 day ago

   We sincerely apologize for the challenges you experienced during your recent visit. It’s clear that we fell short of providing the level of service and seamless experience you’ve come to expect over the years. We deeply regret the delay in seating, the unanticipated holiday menu, and the extended wait times throughout your meal. This is not the standard we strive to uphold, and we’re truly sorry for the disappointment this caused. We value your loyalty over the past 20+ years and would like to make amends. As a token of our apology and commitment to improving, we would like to send you a few gift cards. If you’re open to this, please email us your physical mailing address. We hope to have the chance to provide you with the outstanding experience you deserve in the future.
   

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4. N

   Neal

   VIP

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Food and staff were great. Will definitely go back. It’s a Dublin institution. Unfortunately, We had booked reservations for 6:45p at the bar and didn’t get seated until 7:25. We were put in the back corner of the restaurant because the bar tables hadn’t cleared. We were offered a complimentary glass of wine for the table location, but were accidentally charged for another glass we didn’t drink anyway. I haven’t had any issues in the past, but this Christmas Eve dinner event didn’t hit the mark.
   

   Tucci's - DublinResponded today

   Thank you for your kind words about the food and staff, as well as your recognition of Steve's efforts—he’ll be thrilled to hear it! We’re truly sorry for the seating delay and the billing error during your Christmas Eve visit. This is not the experience we aim to provide, especially during such a special occasion. We’ll be reviewing our processes to improve future holiday dining experiences. If you’re willing, please share your mailing address so we can send a token of apology and appreciation. We look forward to welcoming you back soon, Neal.
   

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5. B

   Barb

   VIP

   Columbus

   35 reviews

   5.0

   35 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Christmas Eve Dinner was delicious. Sitting in enclosed patio was awesome. Our server was very attentive and friendly.
   

   Tucci's - DublinResponded 1 day ago

   Thanks for the feedback, Barb! We're thrilled to hear that you enjoyed your Christmas Eve dinner at Tucci's - Dublin. Our team always strives to provide excellent service and delicious food, so your kind words mean a lot. We're also glad you appreciated the outdoor seating and our attentive server. We look forward to welcoming you back for more celebrations.
   

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6. M

   Mark

   VIP

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   While we are usually big fans of Tucci‘s, this is the second time on a special Holiday that it feels like they overbooked and don’t account for people lingering over their meals. We waited 25 minutes for our table and I think we we luckier than some Our meal took over two hours when they had a set menu for Christmas Eve. We waited nearly 30 minutes for dessert and when it came out, the tiramisu was frozen. Overall, the food was good. However, the prime rib was only cut about 3/4 of an inch which was disappointing. We will be back but probably not on a holiday 
   

   Tucci's - DublinResponded 1 day ago

   Thank you for sharing your experience and for your continued support of Tucci’s. We’re truly sorry for the delays and issues you encountered during your Christmas Eve visit, including the prime rib and tiramisu not meeting expectations. We’re reviewing our reservation practices to better accommodate holiday guests and have addressed your concerns with our team to ensure improvements. We’d love the opportunity to make it right. If you’re willing, please share your mailing address so we can send a token of apology and appreciation. We look forward to welcoming you back for the experience you deserve.
   

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7. S

   Sarah

   Columbus

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful dinner to celebrate a birthday. Delicious food and wonderful environment.
   

   Tucci's - DublinResponded 2 days ago

   Hello Sarah, Thank you for choosing Tucci's - Dublin to celebrate your special day! We're thrilled to hear that you enjoyed your birthday celebration with us. It's wonderful to know that our food and environment added to your joy. We look forward to serving you again soon. Best wishes, The Management Team
   

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8. N

   Nicole

   VIP

   Columbus

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jordan and our server were absolutely amazing! Thank you for making Christmas Eve so special!
   

   Tucci's - DublinResponded 2 days ago

   Hello Nicole, We're over the moon to hear such positive feedback! It's wonderful to know that you and your family had a memorable evening at Tucci's - Dublin. We're especially pleased that our team could make your Christmas Eve special. Your kind words are greatly appreciated and serve as a wonderful reminder of our team's efforts. We look forward to welcoming you back for many more memorable experiences! Best wishes, The Management Team
   

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9. E

   Erin

   VIP

   Columbus

   8 reviews

   2.0

   8 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   We weren’t greeted for over 15 min. Wasn’t sure who our server was. Food was so so. In the past I have loved everything about tuccis. Maybe they were understaffed that day.
   

   Tucci's - DublinResponded 3 days ago

   Hello Erin, We're truly sorry to hear about your recent experience at Tucci's - Dublin. We understand how frustrating it can be to wait for service, especially when you've had a long day. We're also disappointed to hear that you found our food less than stellar. We strive to provide a great experience for all our guests, and it's clear we fell short this time. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to impress you in the future. Tucci's - Dublin, The Management Team
   

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10. M

    Michael

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server, Ashlyn, was amazing. Food, ambiance and overall experience made this a go to brunch spot in Dublin. Will surely be back!
    

    Tucci's - DublinResponded 4 days ago

    Thanks for the review, Michael! We're thrilled to hear that you had a fantastic brunch experience at Tucci's - Dublin. Our team is dedicated to providing top-notch service and a relaxing ambiance, and we're glad to know we hit the mark during your visit. We look forward to welcoming you back soon!
    

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