Tupelo Honey - Franklin

Review summary

1. J

   Jay

   Memphis/West TN

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Selha our waitress was absolutely wonderful. It was her first brunch shift and she was amazing. Food, atmosphere, drinks, were all great! Highly recommend.
   

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2. K

   Kiersten

   VIP

   Nashville

   19 reviews

   3.0

   19 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   This used to be my favorite spot for soup and salad. The soup portion was very small compared to previous experiences (I would guess no more than half of a cup). The half of sandwich was good but I left hungry. Will be looking for a new lunch spot.
   

   Tupelo Honey - FranklinResponded 5 days ago

   Hi, Kiersten. Thank you for sharing your feedback. We’re sorry to hear your recent experience didn’t meet the standards you’ve come to expect from us. We’ll look into the soup portion size and make sure our servings are consistent. We truly appreciate your past support and hope you'll consider giving us another chance soon. Thank you, FOH Management
   

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3. L

   Lisa

   Alabama

   8 reviews

   2.0

   8 reviews

   Dined on January 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I love Tupelo Honey, and this visit was disappointing. When I arrived, signs stated they would be closing for a corporate event at 7pm. My reservation was for 6pm. I believe cutting off service earlier in the day would have been better. I even asked the hostess if it would be better for us to go elsewhere. We had reservations in the bar. The bartender took our order, but the expected level of attentiveness was missing. I ordered the Cobb salad with salmon on the side. The salmon was dry. The pecan pie was not good. Then, as we were still there talking and trying to celebrate my birthday, they were cleaning, moving chairs around, etc. It was just so different from any other experience at Tupelo Honey.
   

   Tupelo Honey - FranklinResponded on January 5, 2025

   Hi Lisa, Thank you for your feedback, and we’re sorry to hear that your experience wasn’t up to the usual Tupelo Honey standards, especially for such a special occasion. We appreciate your thoughts on the timing of our corporate event and will certainly consider how we communicate this in the future. We also apologize for the issues with the salmon, pecan pie, and service. This isn’t the experience we strive to provide, and we’ll be addressing these concerns with our team. We hope you’ll give us another chance to make it right and offer the excellent experience you expect. Thank you, FOH Management
   

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4. S

   Shana

   VIP

   Los Angeles

   57 reviews

   4.0

   57 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was overall good. We had to wait a little. Food took a long time to come to table. The iced coffee that was ordered - was an issue. They didn’t have the ingredients - checked w us. Then didn’t bring the coffee for over 30 min (with modifications). They ran out of eggs so they asked if two of the dishes could be scrambled eggs instead of over easy. One person in the party said their dish was cold which was disappointing. The food was all very good and the waitress did a nice job. I think they may have been understaffed.
   

   Tupelo Honey - FranklinResponded on January 5, 2025

   Hi Shana, Thank you for taking the time to share your experience at Tupelo Honey - Franklin. We're glad to hear that you enjoyed the service and found our staff to be nice. We apologize for the issues you encountered with the iced coffee and the delay in serving your dishes. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon. Best regards, Tupelo Honey - Franklin Management Team
   

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5. D

   David

   VIP

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   This restaurant has excellent chicken. However, the rest of the menu leaves something to be desired. My wife liked the chicken. I ordered the fish and it was like rubber. The salad came out with the entree and the Mac and cheese was dry and tasteless. Overall, skip this restaurant unless you like chicken.
   

   Tupelo Honey - FranklinResponded on January 5, 2025

   Hi David. Thank you for sharing your feedback! We're glad to hear you enjoyed the chicken. We're sorry to hear the fish and sides didn't meet your expectations. We take all feedback seriously and will review the quality of our fish and other dishes to ensure we improve. Your comments about the salad and mac and cheese are valuable, and we’ll work on those areas. We appreciate your visit and hope you’ll give us another try in the future. Thank you, FOH Management
   

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6. L

   Liberty

   VIP

   Nashville

   28 reviews

   5.0

   28 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service - fun ambiance and delicious food! We love going with our family!
   

   Tupelo Honey - FranklinResponded on January 5, 2025

   Wow, thank you for such a wonderful review! We strive to exceed our guest expectations and offer signature service to everyone that dines with us. We look forward to hosting you again soon! Thank you, FOH Management
   

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7. C

   Christi

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   We waited 45 minutes to get our food. We did not sit in the bar, our server was the bartender. He did not check on us at all after he took our order. On our bill we were charged for other meals that we did not order. They took it off, but it was an awful experience.
   

   Tupelo Honey - FranklinResponded on January 5, 2025

   Hi Christi, We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. Waiting 45 minutes for food and not receiving proper service is unacceptable, and we apologize for that. The billing mistake should never have happened, but we’re glad it was corrected. We’ll address these issues with our team to ensure better service and accuracy moving forward. Thank you for your feedback, and we hope you'll give us another chance to provide the experience you deserve. Thank you, FOH Management
   

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8. G

   Gigi

   Nashville

   7 reviews

   5.0

   7 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was excellent, everyone enjoyed. Had the smash burger, meatloaf, salmon, pork shoulder and surf and turf. Fantastic meal with family and friends . Great value and superb food.
   

   Tupelo Honey - FranklinResponded on January 5, 2025

   Hi, Gigi! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a fantastic meal at Tupelo Honey - Franklin. It's great to know that you found our food excellent and our service superb. We strive to provide value in both our food and service, and it's wonderful to hear that we hit the mark for you. We look forward to welcoming you and your friends back soon! Thank you, FOH Management
   

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9. K

   Kim

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and everyone in our party of 10 loved their appetizers and entrees. The drinks are also delicious, lavender lemonade, dirty iced chai and the flight of Mimosa’s were amazing! We can hardly wait to come back.
   

   Tupelo Honey - FranklinResponded on January 1, 2025

   Hey Kim! Thank you for leaving us this awesome review! We are stoked to hear that our team went above and beyond to make your dining experience spectacular. We look forward to hosting you again! Thanks, FOH Management
   

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10. J

    Jill

    Nashville

    10 reviews

    5.0

    10 reviews

    Dined on December 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The food was very good and our service was excellent.
    

    Tupelo Honey - FranklinResponded on December 28, 2024

    Thank you for your review! We appreciate you dining with us and look forward to hosting you again! Thanks, Front of House Management
    

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