Twin Owls Steakhouse

Review summary

1. D

   David

   Mexico City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The quality of the Meat was one of the best, but flavors and preparation of the food for the rest of the menu was very poor.
   

   Twin Owls SteakhouseResponded 2 days ago

   Hey David, we're sorry to hear that the flavors and preparation of the rest of our menu didn't live up to your expectations. We strive for excellence in all aspects of our food offerings, so your feedback is important to us. If you could provide more details about your experience at info[at]twinowls.net, it would greatly assist us in improving. Thank you for sharing your thoughts with us, and we hope to hear from you soon.
   

   Is this helpful?

   Report
2. M

   Michael

   VIP

   Denver

   13 reviews

   4.0

   13 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our first time there ... food & service was great. We arrived an hour prior to our reservation, and they we able to seat us immediately ... on Christmas eve. Our table was next to the windows and I'm sure that view was spectacular, but it was 6 pm in December (dark). We plan to return in the spring or summer to catch the view. The stairs down (& back up afterward) from the parking lot were a bit challenging in the dark, but they did have motion activated lights that did help some.
   

   Twin Owls SteakhouseResponded today

   Michael, we're thrilled that you had a great dining experience on Christmas Eve! Your feedback is truly valuable to us, and we can't wait to welcome you back for another delightful meal!
   

   Is this helpful?

   Report
3. C

   Catherine

   Denver

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Seating was prompt, Mackenna was delightful, and the food was very good. The atmosphere was festive and we can highly recommend it to anyone looking for an upscale dining experience in Estes Park.
   

   Twin Owls SteakhouseResponded today

   Catherine, we're thrilled to hear that you had such a delightful time dining with us and enjoyed the festive atmosphere. Mackenna will be so happy to hear your kind words about her service. Thank you for recommending us - we can't wait to welcome you back for more delicious meals!
   

   Is this helpful?

   Report
4. C

   Cheryl

   Denver

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve Dinner 2024. Outstanding! Server Daniel was one of the best I've ever experienced. Friendly, pleasant appropriately attentive. Food-prime rib, sirloin steak plus sides were delicious! Perfectly prepared. Bread and herb dipping brought immediately after sitting down. 2 drinks-Cosmo before dinner and White Russian after dinner-were best I've ever had. Full to top and not at all stingy on alcohol. All staff were more than friendly and accommodating. Pleasantly quiet. Tables not at all packed in. Partner and I in EP celebrating 2nd Christmas together. Choosing Twin Owls Steakhouse for Christmas Eve dinner was an excellent choice. Scale 1-10, definitely a 12. We'll definitely be back.
   

   Twin Owls SteakhouseResponded today

   Cheryl, we're overwhelmed by your glowing review! It's fantastic to hear that you enjoyed our delicious prime rib and sirloin steak. We're delighted that Daniel provided such exceptional service - he truly is a gem on our team. Thank you for choosing us for your Christmas Eve dinner celebration, and we can't wait to welcome you back for even more memorable dining experiences.
   

   Is this helpful?

   Report
5. W

   Wayne

   VIP

   Alabama

   9 reviews

   2.0

   9 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   For the price of the food at this "steakhouse", I was completely unimpressed. The prices are equivalent to Denver steakhouses but not the experience or quality of food. After being seated and ordered, all the food including our starters all came out at once. Very surprising. The food was more inline of an Outback. The coconut shrimp tasted like it was frozen instead of hand battered and the braised short ribs was over cooked and dry. The crab chowder had little crab. I can't recommend the place given the high prices. They were open Christmas Eve but not sure we will be back given the experience.
   

   Twin Owls SteakhouseResponded 4 days ago

   Hi Wayne, we deeply regret that your recent dining experience with us didn't meet your expectations. Your feedback on the food quality and service is incredibly valuable. It's important for us to address these issues so that we can provide the level of excellence you deserve. If you could kindly share more details with us at info[at]twinowls.net, it would help us understand how we dropped the ball and how we can do better in the future. Your understanding is greatly appreciated, and we look forward to hearing from you soon.
   

   Is this helpful?

   Report
6. S

   Steve

   Denver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely everything was outstanding! We both had the halibut and New York Strip and they were just so darn tasty! We will definitely be back again !
   

   Twin Owls SteakhouseResponded today

   Steve, we're thrilled to hear that you and your dining companion enjoyed our halibut and New York Strip dishes! It's fantastic to know that you found everything outstandingly tasty. We can't wait to welcome you both back for another delightful meal soon!
   

   Is this helpful?

   Report
7. S

   Slade

   VIP

   San Diego

   12 reviews

   3.0

   12 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   The venue is the best thing going for this place. The views were incredible. The food wasn't horrible, it just wasn't worth it. Tables around us had bread served with the water upon seating, we were asked if we wanted some, we of course said yes, had to ask for it again after the first appetizers were served. We started with Elk Kabobs, Baked Brie, and Smoked Duck Crostini. The elk was dry and pasty, the duck was average, but sad because it is a delicacy that should always hit. The best appetizer sadly was they baked brie. It was probably the highlight of the meal for me. We then tried the soup of the day, a crab chowder. I love crab and was super excited for this to only feel like they robbed me of the joy and served me tomato vegetable soup with shredded chicken instead of crab. We followed that with a spinach and beet salad. Good thing that is really hard to mess up and was decent. Then we had the main course. We had the way overpriced Wagyu Prime Rib at $ 95. I say overpriced because for chicle, it should have only been $0.95. It was unbelievably chewy. My son had the 8 oz Sirloin. His was fair, even if he didn't eat it all. Finished it off with a carrot cake, which for one of the few we've had, no raisin, but it did have coconut flakes and pineapple. At least we ended the night with a good bite. The service was average for such an expensive, fancy, and holiday night.
   

   Twin Owls SteakhouseResponded 2 days ago

   Hi Slade, we appreciate you taking the time to share your detailed feedback with us. We're truly sorry that your dining experience at our venue fell short of expectations, especially on a holiday night. Your insights are incredibly valuable in guiding our improvements and ensuring every guest leaves satisfied. If you could kindly reach out to us at info[at]twinowls.net, we'd love the opportunity to learn more about your visit and make things right for you. Thank you for sharing your experience, and we hope to hear from you soon.
   

   Is this helpful?

   Report
8. M

   Max

   VIP

   New Orleans

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful Christmas Eve dinner-went early enough for a great view of the mountains. Thanks much!
   

   Twin Owls SteakhouseResponded 4 days ago

   Max, we're thrilled that you chose to spend your Christmas Eve with us and that you enjoyed the view of the mountains. Thank you so much for your kind words - it means a lot to us! We can't wait to welcome you back for more wonderful dining experiences in the future. Happy holidays!
   

   Is this helpful?

   Report
9. J

   Jerry

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a great anniversary dinning experience at Twin Owl’s. Looking forward to a return visit.
   

   Twin Owls SteakhouseResponded 5 days ago

   Jerry, we're thrilled to have been a part of your anniversary celebration! It warms our hearts to know that you had a fantastic dining experience with us. We'll be eagerly awaiting your return visit. Thank you for choosing us for such a special occasion!
   

   Is this helpful?

   Report
10. J

    James

    VIP

    Raleigh

    32 reviews

    4.0

    32 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    I really like dining here but I always come away with something that makes me think I wish it were better. We went with their house wine by the glass this time and when we were served it was like a quarter of a glass. My wife walked over to the bartender and asked if this was normal or not. The bartender admitted that it was a little short but said that the house pour is only 5 ounces. So beware of poor value when it comes to ordinary house wine. Vendage is one of the house wines and it’s considered a cheap mediocre wine. The other let-downs were: bernaise sauce was poor and not warm. Brussels sprouts were rather large and undercooked. Service was slow even though the restaurant wasn’t full.
    

    Twin Owls SteakhouseResponded 5 days ago

    James, thank you for taking the time to provide your valuable feedback. We sincerely apologize for falling short of your expectations on this visit. Rest assured that we will address the issues you've mentioned regarding the portion size of our house wine, as well as the quality and temperature of the dishes served. Your comments are truly appreciated, and we hope to have the opportunity to make it right for you during your next visit. Thank you for being a loyal customer, James!
    

    Is this helpful?

    Report