Urban Pine Winery

Review summary

1. J

   Jo

   Toledo1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   The wine was great, the server did well, but the food was a disappointment. Two of us ordered the brisket sandwich. It was so tough that we couldn't bite through it. The other guest ordered Matt's salad. She misread the menu and asked for shrimp on it. The server said nothing and left the table to put in the order. She received her salad with no shrimp and when we questioned the sever she said that they didn't have shrimp at this time. That would have been good to know at the time of ordering. I am not certain how she put the order in if that was not an option on the menu. My friend said she would continue to eat it without any meat. She took a few bites and then asked me to try it. The vinaigrette was so bitter it was inedible. I grabbed the menu to look at the description of the salad. I noticed that it was also supposed to have quinoa and candied pine nuts. These were missing from the salad. We then tried the pickled beets thinking that maybe she could just eat those, and they were the most terrible tasting beets I have ever had. Needless to say we will not be back for food. I definitely will go for the Brussel sprouts and the wine but not a meal.
   

   Urban Pine WineryResponded today

   Hi Jo, thank you for taking the time to share your experience with us. While we’re so glad to hear that you enjoyed the wine and service, we’re truly sorry that the food did not meet your expectations. That’s certainly not the experience we strive to provide. We always want our guests to leave happy, and we wish we had known about these concerns during your visit so we could have addressed them right away. We appreciate your feedback regarding the brisket sandwich and the salad, and we will be reviewing these issues with our kitchen and service teams to ensure consistency and clear communication moving forward. We truly value your support and hope that you’ll give us another opportunity in the future to provide the quality dining experience we aim for. Cheers!
   

   Is this helpful?

2. J

   Jeff

   Toledo1 review

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and food. Super friendly staff!!
   

   • 

   Urban Pine WineryResponded on February 26, 2025

   Jeff, we appreciate your time leaving us a review. We hope to see you back soon. Cheers!
   

   Is this helpful?

3. A

   Adam

   Toledo1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent restaurant. Me and my girlfriend have been here twice now and both times we were surprised at the quality of the food, the perfect atmosphere, and the reasonable prices. Our server was very kind and gracious even letting us try samples of things we weren't sure about. My only complaint is our water glasses had some smudges in them. This restaurant overall is the reason I now like wineries.
   

   Urban Pine WineryResponded on February 18, 2025

   Thanks so much for your review Adam! We appreciate you choosing us on Valentine's Day. We look forward to having you back soon. Cheers!
   

   Is this helpful?

4. m

   melissa

   Chicago2 reviews

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The service was excellent and the ambience pretty decent. All downhill from there.. The food was mediocre for the price. The wine is terrible!! My Cabernet tasted stale and reminded me of a very low quality wine, like barefoot. Very low quality wine for the price. I really wanted to like this place too!
   

   Urban Pine WineryResponded on February 22, 2025

   Hi Melissa. Thank you for dining with us on Valentine's Day. We are sorry to hear that you didn't enjoy your food or wine. We offer five different Cabernet Sauvignons, all with different qualities and tasting notes, appealing to different palates. We gladly would have swapped out your glass of wine for a different option, should you have told your server. We encourage you to come back and try one of our other 37 wines currently on our menu. Cheers!
   

   Is this helpful?

5. A

   Ashleigh

   Toledo1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had date night here, and it was a great experience! We will be back again!
   

   Urban Pine WineryResponded on February 20, 2025

   Ashleigh, we appreciate you choosing us for your date night. We hope to have you back soon. Cheers!
   

   Is this helpful?

6. A

   Amy

   Chicago10 reviews

   3.0

   Dined on February 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   The common theme here seems to be slow service. I can confirm that is exactly what we experienced. Overall, it took us 2 hours to get our food. Our waitress was kind, communicative, appreciative of our patience. However, the food when it eventually did come out was cold and bland. Dishes came out separately and served in different dishes with different presentation, despite two people ordering the same thing. Vegetables in dish were basically raw. Pasta dishes were lukewarm and the vegetables were barely impenetrable by forks. The manager was appreciative, explained that staff were trainings. She comped all of our food due to the delay and quality that we received. We greatly appreciated that, but we had every intention of paying for our food. I don’t know how a place like the is stays open if they have to comp everyone’s food. Sigh. Sadly I don’t think we will be back any time soon.
   

   Urban Pine WineryResponded on February 13, 2025

   Hello Amy. We appreciate your feedback. We strive for excellent customer service with each and every guest that dines at our establishment. We hope that you return and give us another try with our new food and wine menu releasing at the end of February. Cheers!
   

   1 person found this helpful

7. M

   Melanie

   Toledo1 review

   1.0

   Dined on February 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was terrible and the food took an hour to come out! Never an apology from a manager. The server barely checked on us. Very disappointing.
   

   Is this helpful?

8. M

   Michele

   Toledo3 reviews

   2.0

   Dined on January 25, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   We waited almost an hour for our meal which was lukewarm and very overcooked. My husband's "rare" steak was medium at best and very tough. My pork chop was cooked to hockey puck consistency. The Brussel app was served cool and not the greatest. Our server was good and was able to deduct the cost of our inedible meal. The wine was very good.
   

   Urban Pine WineryResponded on February 6, 2025

   Hi Michele. Thank you for your feedback. We are sorry you had an unpleasant experience. We work very hard to make sure we provide exceptional service that pairs perfectly with our wine and food. Our seasonal menu will be rotating at the end of February and we hope that you return again to try some of our new wines!
   

   Is this helpful?

9. E

   Erica

   Toledo1 review

   1.0

   Dined on January 25, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We made ar eservation for 6:30, when we arrived, we were told they had extremely overbooked and we'd need to wait. We waited and were sat about 15-20 minutes later. Since we knew they were busy, and to try to make it easier for everyone, we placed our order all at once. Our server who took our order stopped by our table approximately 3 times. She did not bring any of our food, or drink orders. If one of the members of our table had not previously worked at the restuarant and knew other employees, I doubt we would have ever received anything. Bartender brought our drinks, and after waiting for nearly an hour and half, she went back to the kitchen to track down our food. She was also the one to bring our food and check on us, as our server did not. Overall the food was fine, and I understand that it was a busy night, but we were overall ignored. Luckily the bartender, Abbie, was able to save our night, bringing us our food and drinks we ordered. My advice would be to NOT go here on a busy night. We will not be returning.
   

   Is this helpful?

10. S

    Shayne

    Toledo5 reviews

    3.0

    Dined on January 25, 2025

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    Our waitress once we finally had someone show up was fantastic. But we didn’t get seated until 20+ minutes after our reservation, then didn’t get a server and drinks for another 20 minutes. Waitress was great but we sat around for what felt like an eternity without any staff even coming near our table.
    

    Is this helpful?