Villard & the Gold Room

Review summary

1. S

   Shelby

   VIP

   Orange County

   8 reviews

   1.0

   8 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We did not receive our coffee, they still attempted to try to charge us for it - even after they fixed the bill. Service was slow, food was mediocre at best. If you dine here, triple check your bill to make sure you’re not charged for items you never received.
   

   Is this helpful?

   Report
2. M

   Michela

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Had a great Christmas breakfast - service could be better for a high end hotel! The breakfast room it’s fabulous
   

   Is this helpful?

   Report
3. T

   Tiffany

   Greater Boston

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   It took too long for breakfast be ordered and served, 45 minutes. The food was not worth it.
   

   Is this helpful?

   Report
4. M

   Michael

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   most gorgeous breakfast in all of new york. eggs benedict is stellar. inflation has brought up prices a bit. but still worth it once a year
   

   Is this helpful?

   Report
5. K

   K

   New York City

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very overrated and overpriced. Tourist trap - don’t go
   

   1 person found this helpful

   Report
6. B

   Beatriz

   New York City

   9 reviews

   5.0

   9 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I read some negative reviews and almost cancelled our reservation. VERY glad I didn’t. The hotel and restaurant are beautiful, our servers were attentive, food came out fast. We mostly enjoyed the sweet dishes like the Brioche French Toast and the lemon mascarpone pancakes. The gruyer omelet was nothing special. The decorations in the Hotel are beautiful. Would come again! I requested a table with a view because it was my daughter’s bday and we had a great table! Also host said Happy bday to her when we arrived!
   

   • 

   Is this helpful?

   Report
7. l

   lisa

   VIP

   Washington DC

   1 review

   2.0

   1 review

   Dined on December 18, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Waiter was rude and tried to rush us out of there. Food was overpriced for what it was.
   

   1 person found this helpful

   Report
8. K

   Katie

   Omaha

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Horrible experience. Rushed. Paid over $100 for a 20 minute meal. Had a reservation for noon but the kitchen closes at noon?
   

   1 person found this helpful

   Report
9. M

   Mary

   VIP

   New York City

   26 reviews

   1.0

   26 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   It was underwhelming. Server was not very nice and food was very heavy and salty and not worth the price. The one part of the hotel that I found disappointing.
   

   1 person found this helpful

   Report
10. A

    Aubert

    New York City

    1 review

    2.0

    1 review

    Dined on December 13, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    Petit déjeuner dans un palace : Jus de fruit en bouteille (pas pressés). Nous avons pris 2 petits déjeuners américains. Au bout de la 3 ème fois que nous demandions mon thé. J’ai dû me lever pour demander au serveur si mon thé allait arriver avant notre départ. Il a finalement emmené. Il y avait une boîte à thé pour le choix de la saveur. La encore pas de chance pour moi j’ai dû insister pour connaître les différentes saveurs et moi même demandé si il avait du thé au jasmin. Assiette très simple avec œufs Sunny side up , bacon et pomme de terre digne de n’importe quel Dinner. Vraiment très déçus . Pour finir 20% de gratuity imposé directement sur l’addition que j’ai fait enlever pour mettre la moitié… Gratuity ok quand le service est normal… et plus si il est bon. La imposer 20% pour un service très en dessous de la moyenne. Non! Même les clients à côté de nous on vu l’histoire du thé et étaient désolés pour nous. Pas digne d’un palace!
    

    • 

    Is this helpful?

    Report