VUE Rooftop at Hotel Washington

Review summary

1. I

   Irmayanti

   Washington DC

   1 review

   4.0

   1 review

   Dined on February 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The view is amazing! The server was great but why they charge me for charcuterie $41 which is on the menu $27 coz we order charcuterie with no cheese (he don’t eat cheese at all) but the server said that they will add meet instead off cheese without informed it will be additional charge, we was surprised they charged us $41 only for platter of charcuterie, additionally my crispy calamari was so oily. Definitely we will not comeback!
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for sharing your feedback. We’re glad to hear that you enjoyed the amazing view and had a positive experience with our server. We sincerely apologize for the misunderstanding regarding the charcuterie platter. We always strive to communicate any adjustments to the menu clearly, and we regret that this was not the case during your visit. We will review our procedures with the team to ensure that any modifications are explained upfront to avoid any future confusion. Additionally, we apologize that the crispy calamari did not meet your expectations. Your comments will be shared with the kitchen team for review. We truly value your feedback and hope you might reconsider giving us another opportunity in the future to provide you with a more satisfying experience.
   

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2. J

   Jess

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined on February 22, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   First time and honestly it was the worse experience I’ve ever had with the service, the serve gave us. Server was very rude, careless about service, and he didn’t care when we asked recommendations of cocktails and food. It was a table of 4 ppl- 2 couples, he gave us the bill and said I have to go, here is your bill and if you want to stay you’ll have to asked another server. We kindly asked him can you divide the bill because we ordered different food and drinks he said no I can’t. Overall the Food was great and wines too.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our service did not meet your expectations. This is certainly not the level of service we strive to provide, and we sincerely apologize for the behavior you encountered from your server. We take your comments seriously and will be addressing this with our team to ensure that all guests receive the attentive and courteous service they deserve. Your feedback is important to us, and we would love the opportunity to make things right. We’re glad to hear that you enjoyed the food and wines, and we hope you’ll consider giving us another chance in the future to provide you with a better experience.
   

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3. M

   Matthew

   Denver

   1 review

   3.0

   1 review

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was poor. Server only came by twice after we sat down. So we were only able to order one drink.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for sharing your feedback. We sincerely apologize for the service you received during your visit. It’s concerning to hear that our server was not attentive and that you were only able to order one drink. This is not the experience we aim to provide, and we will address this with our team to ensure we offer more consistent and attentive service moving forward. We value your comments and would love the opportunity to serve you better in the future. Thank you again for bringing this to our attention.
   

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4. N

   Natalie

   VIP

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food! Nice view of the city.Thank you
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you so much for your kind review! We're thrilled to hear that you enjoyed both the service and the food, as well as the beautiful view of the city. We truly appreciate your feedback and look forward to welcoming you back for another great experience in the future. Thank you again!
   

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5. A

   Anthony

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Don't waste your money at the VUE rooftop dining in the Washington hotel. The food was extremely overpriced, absolutely no ambiance, seating and furniture was filthy. The server was very nice, and the view of the DC skyline was sensational. However it is a shame what they have done with a great location and ample room. This place could be so much better, such a shame.
   

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6. S

   Silvie

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I wouldn't waste my time on dinner. The view is nice, maybe a drink to enjoy it. We waited for 25min after our reservation time with no explanation for the delay. The cost for the food did not match the quality. Mediocre at best. Do not recommend.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for taking the time to share your feedback. We sincerely apologize for the wait you experienced and for not providing an explanation for the delay. We understand how frustrating that must have been, and this is certainly not the level of service we strive to offer. We also regret that the quality of the food did not meet your expectations, especially considering the cost. Your comments will be shared with our team to ensure we address these concerns and work towards improving the overall experience for future guests. We appreciate your honesty and hope you'll consider giving us another opportunity in the future to provide a better experience. Thank you again for your review.
   

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7. OT

   OpenTable Diner

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   They didn’t have the Skytop lounge with the view that we reserved. They had a private event and put us in the terrace. I would gone somewhere else if they had been honest. I liked the waiter and they gave us a free dessert after the bait and switch, but wouldn’t go back. Had a foreign exchange student we wanted to have a great view and she didn’t.
   

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8. S

   Stacey

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I had a Caesar salad and calamari the calamari was good. But the Caesar salad was a little bland. The atmosphere was really nice and the view was awesome. We had a direct seat overlooking the White House.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for sharing your feedback! We’re happy to hear that you enjoyed the calamari and the atmosphere, especially with the beautiful view overlooking the White House. We also appreciate your comments about the Caesar salad, and we will be speaking with our kitchen team to explore solutions to improve its flavor moving forward. We hope to welcome you back soon for another enjoyable experience! Thank you again for your review
   

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9. l

   laquia

   Washington DC

   1 review

   5.0

   1 review

   Dined on February 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I came here on a Friday night and it was very nice. We had a small weight about 5 to 7 minutes and the hostess sat us with the views of the monument. The staff was very attentive, and I ordered the spinach dip. It was well cooked and they gave us enough chips for two people. I will say that the menu can be pricey if you’re looking for just a chill night, but if you’re OK with splurging a little this place is a go to Can’t wait to see what it looks like in the summertime!
   

   VUE Rooftop at Hotel WashingtonResponded on February 8, 2025

   Thank you so much for sharing your experience with us! We’re thrilled to hear you enjoyed your visit, from the stunning views of the monument to the attentive service and delicious spinach dip. We truly appreciate your feedback and are glad that you found the experience worthwhile. We understand that our menu can be on the higher side for those seeking a more casual night, and we’re grateful for your understanding and consideration. We look forward to welcoming you back in the summertime and hope to make your next visit just as memorable. Thank you again for your kind words, and we can’t wait to have you with us again soon!
   

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10. J

    Jonathon

    Baltimore

    1 review

    1.0

    1 review

    Dined on February 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    Would not recommend. The food was complete TRASH, it lacked taste, seasoning, and it was just slopped up on the plate. I had high hopes for this place but was sorely disappointed with the lack luster of the experience. Maybe it would be a nice place for a nightcap but not a dinner date on less you haven’t eaten in 5 weeks then maybe the food would be palatable.
    

    VUE Rooftop at Hotel WashingtonResponded on February 8, 2025

    Thank you for taking the time to share your feedback. We’re truly sorry to hear that your dining experience did not meet your expectations. We take pride in offering flavorful and well-prepared dishes, and it’s disappointing to hear that we fell short in your case. Your comments are invaluable to us, and we will be sharing them with our culinary team to ensure we address the concerns you've raised. We always strive to provide a memorable experience, and we regret that we missed the mark during your visit. We hope you'll consider giving us another chance to provide a better experience in the future.
    

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