West Texas Chophouse - Cimarron

Review summary

1. G

   George

   El Paso

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Making reservations ahead of time was very helpful. The restaurant is very clean, modern, and warmly lit to make for a relaxing atmosphere despite the moderate noise. The food was absolutely delicious and the service was perfectly fine. Food presentation was superb and I really liked that the server asked us to cut our steaks in front of him to make sure it was cooked to our expectations. My wife and I would regularly go to Texas Roadhouse but I think we just found a new spot that's also much closer to home.
   

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2. S

   Skyler

   El Paso

   1 review

   4.0

   1 review

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overall experience was good. The wonderful service made up for small mistakes that happened through the dinner. First they were out of New York strips even thought it was only 6pm. Then a drink from the bar came with a dirty glass and the manager had to get it replaced . Then two of the four stakes came out undercooked, were sent back, one came out better, one they completely redid and it came out very rare with purple instead of medium. It had to go back again, manger brought it out and informed us thermometer was broken and it was right this time. They gave us a free desert for the trouble. Overall food was very good and we would go back.
   

   West Texas Chophouse - CimarronResponded on February 3, 2025

   Hi Skyler, thank you for your review! We’re pleased to hear you enjoyed the overall experience at West Texas Chophouse, and we appreciate your understanding regarding the small mistakes. Your feedback about the steak and drink service is important to us, and we will take action to look into these issues. We’re glad you enjoyed the complimentary dessert and hope to welcome you back soon for an even better dining experience!
   

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3. J

   Jeannie

   Dallas

   1 review

   3.0

   1 review

   Dined on February 1, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Service was great. The food was mediocre at best.
   

   West Texas Chophouse - CimarronResponded on February 3, 2025

   Hi Jeannie! Thank you for your feedback about your recent visit to West Texas Chophouse. We're glad to hear that you enjoyed the service, but we're sorry to learn that the food did not meet your expectations. We appreciate your input, as it helps us improve our offerings. We'll take action to look into this matter with our kitchen team. Thank you for sharing your thoughts, and we hope you'll consider giving us another chance in the future for a better dining experience.
   

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4. K

   Karla

   El Paso

   5 reviews

   3.0

   5 reviews

   Dined on January 31, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   I usually like the food , this time tried the salmon with vegetables, it was heavy loades with butter or fat, the vegetables were drenched in butter or fat, overcooked and tasteless, the salmon was cooked nicely but with too much grease on top. We also had the nachos (great), Tuna tower (delicious) and Sirloin (tasty). Ambience was good and the service was outstanding.
   

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5. A

   Ana Cecilia

   Chihuahua

   1 review

   5.0

   1 review

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Josiah was an excellent waiter—attentive and always making sure everything was perfect. The food was absolutely delicious. I highly recommend this place; it’s truly one of the best in town!
   

   West Texas Chophouse - CimarronResponded on January 31, 2025

   Hi Ana! Thank you so much for your fantastic review of West Texas Chophouse! We're thrilled to hear that Josiah provided excellent and attentive service, and that you found the food absolutely delicious. Your kind recommendation means a lot to us, and we will take action to ensure we continue to deliver exceptional experiences for all our guests. We look forward to welcoming you back for another great meal soon! Thank you for choosing West Texas Chophouse!
   

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6. S

   Stephanie

   El Paso

   1 review

   5.0

   1 review

   Dined on January 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked a reservation for my friend’s birthday. Originally, we were a party of eight, but our group size dropped to four, and the restaurant kindly accommodated the change. However, once we arrived, the friends who had canceled ended up joining us after all. The staff was incredibly gracious and gave us back our original table for eight, which I truly appreciated. We ordered a variety of dishes, we tried all their premium steaks, shrimp skewers, and a lot of asparragus—everything was absolutely delicious. Most of our group is sober, and our server, John, went above and beyond by offering non-alcoholic beer and delightful mocktails, which was a huge plus for us. My friend was also surprised with a birthday dessert complete with a sparkler, which we all loved. John was an outstanding server—professional, patient, and attentive throughout our meal. When we return, we definitely want him as our server again! Overall, it was a wonderful experience. The restaurant is perfect for big groups and offers a lovely setting. Thank you for making my friend’s birthday special!
   

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7. S

   Shelley

   Indiana

   1 review

   4.0

   1 review

   Dined on January 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was good. Try to avoid the busy hours or else your service will be slow.
   

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8. A

   Alyssa

   El Paso

   1 review

   4.0

   1 review

   Dined on January 24, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Angel took very good care of us for our anniversary dinner! He was very attentive and took care of our needs!
   

   West Texas Chophouse - CimarronResponded on January 24, 2025

   We appreciate you choosing us to celebrate such a special occasion, and we hope to welcome you back soon!
   

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9. R

   Ricardo

   VIP

   Houston

   27 reviews

   3.0

   27 reviews

   Dined on January 24, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   I have been to this restaurant before and the food was spot on. However, this visit was substantially different. My steak was tough and over cooked. Ordered a medium rare steak and got a medium well. My wife ordered the grilled chicken and vegetables. Honestly, the chicken was so dry she could not even eat it. Substantially overcooked. The vegetables were frozen, from a bag and of very low quality for a restaurant of this caliber. Don’t know what has changed and how any respectable restaurant would serve overcooked chicken with frozen vegetables.
   

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10. A

    Amy

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful restaurant, steaks were excellent, we all had the ribe eye,cooked to perfection, waiter was very attentive, overall was a great experience.
    

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