William B's - Suncoast Hotel & Casino

Review summary

1. S

   Steve

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   It was New Years eve. So you should staff accordingly. Service was extremely slow. Several tables left. But the management should know this. Very poor service on a night you should show your best. For the prices they charge this should not have happened.
   

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2. C

   Clarissa

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   New Year’s Eve dinner. Our reservation was at 7pm. The bread service didn’t come to the table until 30-40 minutes. The appetizer came in and been done before the bread service came over. The 2nd course - Caesar’s Salad came out an hour after. The main course didn’t come out until 8:20pm. We had to be at the Bingo hall at 9pm. We barely got a few bites and had the main course boxed up to go. I understand it’s busy and I have gone out to other fine dining places during the holidays but this is the slowest service. The server looked so flustered and stressed out. The management should have anticipated a busy night and should have beefed up their staffing.
   

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3. D

   Don

   Las Vegas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We made reservations for dinner on NYE. Overall, the dinner was good, but the experience was just okay. There was clearly an issue behind the scene, which affected the service throughout the evening. There was an extensive wait for everything from our cocktails, appetizers, and even the bread service. Our server seemed completely overwhelmed, which made dinner a bit uncomfortable (I felt bad for asking for anything). When the main courses arrived, my husbands steak was a bit under my son's was overcooked, but no one felt like waiting any longer. The positive, the severs acknowledged the wait and seemed genuinely apologetic for the service, which was obviously beyond their control. The cocktails were also quite tasty. We will give them another try.
   

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4. B

   Barbara

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the special new yrs menu n the food was awesome n Michael our server was wonderful great experience on special night
   

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5. S

   Sid

   Las Vegas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   William B’s Steakhouse at Suncoast Hotel & Casino. It’s New Year’s Eve and it was our first time dining here. I ordered my steak medium rare and it was well done, no pink in sight. I showed it to the waiter and he brought the mgr over who offered to bring another, I’ve never sent a sent a steak back before so I said it was okay. and was told they would comp a desert. Unfortunately I hadn’t try to eat it yet, it was tough to chew and I had to cut in into very small pieces like you do for a child. For desert they brought one cheesecake, I requested a second as there were two of us. The waiter came back and said he couldn’t do that. Almost forgot, on the drink menu we found a new Scotch we wanted to taste before we ordered, it was $38/glass. Was told they didn’t taste “high end” liquor. Bill was $225 and all things considered, I tipped the waiter $50 because he was good. Sid Maestre
   

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6. G

   Gary

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We walked in early but needed to wait as others had their reservation ahead of us. Was seated in the back, great location! Service was attentive and kind. Our dinner choices were delicious. We will return!
   

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7. J

   Judith

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated Christmas Day dinner. I had the perfectly prepared prime rib. My friend had halibut. The mashed potatoes were creamy and delicious. The Brussels sprouts were seasoned with bacon and maybe maple syrup—delicious. We took a “doggy bag” home along with dessert. Our Waiter was Roger. He was knowledgeable and answered our questions about the menu. He was very personable and made our experience very enjoyable and memorable. Extensive wine and alcohol list. We sat at in a booth on the Bar area, that is why I gave lower marks for sound level. The venue itself is elegantly decorated. We will be be back!
   

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8. J

   Jay

   San Diego

   28 reviews

   4.0

   28 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had prime rib dinner at the bar. Great meal and drinks with thanks to Geoff behind the bar.
   

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9. L

   Lisa

   Las Vegas

   27 reviews

   4.0

   27 reviews

   Dined on December 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our waiter could have been better... He went missing in action. The food was good. The hostesses were very nice.
   

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10. S

    Sandy

    Las Vegas

    1 review

    5.0

    1 review

    Dined on December 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food. Our server Alex made our experience fun. He was energetic and genuinely made us feel welcomed.
    

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