WSW The Steakhouse | Breakfast, Sunday Brunch & Dinner

Review summary

1. G

   Gregg

   San Antonio

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We’re in HI celebrating my wife’s 50th birthday - I scheduled a reservation not realizing WSW was a hotel restaurant and not a higher-end steakhouse - was unfortunately disappointed.
   

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2. D

   Derek

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Planning to go to your restaurant more often with family and friends.
   

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3. A

   Alex

   Hawaii

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our Saturday dinner buffet! Service from Kanoe was fantastic. She was very attentive and even considerate as she swapped out the napkins under our cups that were soaked. The food was delicious, poke tasted fresh, and food was seasoned! A lot of times I find buffet foods taste bland but everything I had that night had great seasoning. Seating was quick, everyone was friendly and attentive. We thoroughly enjoyed ourselves and will be back n
   

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4. R

   Richelle

   Hawaii

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite place to eat in Hilo! Service is always top notch and the food is always of the best quality and cooked to perfection.
   

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5. L

   Leia

   Hawaii

   8 reviews

   3.0

   8 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   This was our Ohana’s first time trying the Saturday seafood buffet. We tried the Friday and Sunday buffet and it was ok to good on both. The first thing I’d like to say is, it’s about time someone made a buffet style in Hilo. Claps and high fives for whoever’s idea this was. Good job. I just have a couple of cretics, first would be the location of the pupus or appetizer area. It’s too close to each other. No division, so those who want to go straight to the main looks like they are cutting line. Secondly, would be the temperatures of the dishes. Everything was cold. I don’t know if they have checkers who check on the shafting dishes flame on the bottom of them but I don’t think they changed them out since we were there. They brought out new batches of crab but it was like it was just kept warm because as soon as you reached the table, it was already cold. Prime rib was under the heating light but still also cold. WHY? Lastly, the dessert, I must say it was a little pathetic. Walked up to just 6 choices, one being cookies, WOW! So there were all the flavors of cakes, only, and then the norm- Sunday maker area with 5 topping; canned strawberries, chocolate fudge is what I’m guessing it was because it wasn’t hot, caramel and sprinkles. They could have at least tried to provide more options or even cut fresh strawberries. That would have pushed it a little over the top, it’s a lot better than canned strawberries. But I guess it’s the thought that counts. Overall, I felt like we got robbed, only reason being that they do not offer Kamaʻaina rate for Friday or Saturday buffets but they do for Sunday brunches. Also it’s a so called fine dining restaurant but their customer service and food mentality is more of a casual, laid back restaurant. Due to the cold food, my daughter and I had a hard time finding our appetite’s. My husband on the other hand ate his best. I just hope they fine tune these simple issues. Maybe then ratings of 5’s will come flying in🙏🏽 Keep trying!
   

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6. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lorraine was an exception waitress and server. Food was excellent and plentiful. The ribs were tasty as was the butter fish. We could it believe how large the servings were. And yes, hats off for the excellent Portuguese bean soup and clam chowder. Very authentic!! Can’t wait to return.
   

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7. K

   Kawika

   Hawaii

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the buffet and the people was good …. Good to have it back again already made my next reservations
   

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8. A

   Ashley

   Hawaii

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff is very professional and polite, quick to clear extra plates on tables and they take their time to make sure we have everything we need. The food is constantly replenished and it was a great experience!
   

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9. S

   Sheneh

   Hawaii

   1 review

   1.0

   1 review

   Dined on November 3, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Went for a birthday celebration and added it to the notes when booking the reservation there was nothing special. It was seafood buffet and prime rib. The crab that should’ve been warm was frozen. By the time you got to the table your butter was cold. I asked for the prime rib to be cooked just a little more because other buffets do it and I was told he was unable too.
   

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10. H

    Herbert

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I am glad that the Friday and Saturday buffet was brought back. Everything that I do not usually eat when going out was always available. Arriving early was also a great choice as we were able to get a table overlooking the bay. Servers, waiters, waitresses were plentiful, so there was always someone to clear the empty plates, refill drinks, as well as the cold and hot line.
    

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