Zao Jun

Review summary

1. K

   KBP

   VIP

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We waited over an hour and a half after we ordered to get our food. We had ordered chicken lettuce, wraps, California roll and sweet and sour shrimp. When the waiter finally brought the lettuce wraps and shrimp, the lettuce wraps were ice cold. The sushi had been sitting at the sushi bar for a long time until I asked the waiter if he could check on that. People that were seated at least 30’minutes after us were served their food almost immediately. Apparently they were friends of the bartender. I get that it was busy but the service was beyond terrible!
   

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2. M

   Meera

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We got our food after 1 and a half hours Even though it was Christmas Eve this was a very long wait The tables were sticky and dirty. The server was dismissive and rude.
   

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3. E

   Eric

   VIP

   Detroit

   18 reviews

   1.0

   18 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a horrible experience with the two hostesses. First one told me she only did carryout. The next one did seating and carryout. I checked in 4 adults 2 children on Christmas Eve. We were offered a high top which two of us physically could not sit at. We were told a twenty minute wait. We noticed shortly after an empty booth for 4, and a table for 4 with a table for 2 next to it that could be moved. She seated three people at the table. We did question the hostess about it and was told bluntly their reservation was first. After 35 minutes we requested to sit in the front porch area. Throughout the waiting time the one hostess yelled at me twice that it's Christmas! After sitting down we had a wonderful server that understood we needed the food timely. We arrived at 6:15 and ordered at 6:58. When we arrived home we we received an email that Zao Jun reported us as a no show! Several weeks ago I ordered carryout for 5:15. I was a few minutes late. Different hostess told me they did not have my order. I questioned that I paid online and either I get my food or a refund. Sure enough it was sitting there and I took it home.
   

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4. M

   Melinda

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Very cool interior. Very great staff. Loved family style
   

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5. s

   silvio

   Detroit

   5 reviews

   4.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The overall food taste was very good. The crisp rice appetizer is very tiny for $12.
   

   Zao JunResponded on December 16, 2024

   Thanks for the feedback, silviom! We're glad to hear that you enjoyed the overall taste of our food, especially the crisp rice appetizer. We appreciate your feedback on the value and service, and we'll certainly take it into consideration as we continuously strive to improve our guests' experiences. We hope to serve you again at Zao Jun.
   

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6. L

   Laurie

   Detroit

   6 reviews

   3.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kitchen needs to be better in getting out all dishes at the same time. Some at our table were done eating while others had not even received their food.
   

   Zao JunResponded on December 16, 2024

   Hello LaurieA, Thank you for taking the time to review Zao Jun. We're glad to hear that you enjoyed the food and found our service to be excellent. We appreciate your feedback about the kitchen's service. We're always striving to improve our offerings and your experience helps us to do just that. We hope to welcome you back soon for a more seamless dining experience. The Management Team.
   

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7. H

   Heather

   Detroit

   17 reviews

   5.0

   17 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Server nailed it, just the right amount of attention. Food was great. We will be back. Only opportunity to improve would be acoustics. A bit loud. Soften that up and nothing could be better.
   

   Zao JunResponded on December 3, 2024

   Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Zao Jun. It's great to know that our team provided the right amount of attention and that you found our food great. We note your feedback regarding the acoustics and will strive to improve the atmosphere for all our guests. We're looking forward to your return visit!
   

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8. B

   Bernadette

   VIP

   Detroit

   22 reviews

   4.0

   22 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the chicken boa, crispy sesame chicken, and chicken wraps. All excellent! Our server was attentive and delightful!
   

   Zao JunResponded on November 18, 2024

   Hello BernadetteK, Thank you for your kind words and for taking the time to share your experience at Zao Jun. We're thrilled to hear that you enjoyed our chicken boa, crispy sesame chicken, and chicken wraps! It's always a pleasure to know that our efforts to provide excellent food and service are appreciated by our guests. We're also glad that our server added to the positive aspects of your visit. We look forward to serving you again soon! Best regards, The Management Team
   

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9. A

   April

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was very tasty, love the feng shui of the restaurant and our waiter, John, was delightful!
   

   Zao JunResponded on November 14, 2024

   Hey AprilB, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our food and found our feng shui to your liking. It's always a pleasure to serve our guests and we're glad we could make your experience enjoyable. We appreciate your high ratings and look forward to serving you again soon! Best wishes, Zao Jun Management Team
   

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10. D

    Diane

    Chicago

    3 reviews

    3.0

    3 reviews

    Dined on November 8, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    The food and the overall service was good. My friend ordered the sashimi pieces, not realizing that it was an order of two instead of one. The waiter said nothing knowing that it was way too much sushi for the table. it ended up being $600 and there was seven people in our party. The bathrooms were dirty and our food took a long time to come out. I hate posting bad reviews but thought it was necessary.
    

    Zao JunResponded on November 14, 2024

    Hello, We appreciate your honest feedback. We're glad you enjoyed our food and service, but we're sorry about your experience with the sashimi order. We understand how important it is to ensure that our customers receive an accurate estimate of how much sushi they consume. We also apologize for the delay in serving your food and the state of the restrooms. Your comments have been considered as we continually strive to improve our services. We hope to have the opportunity to serve you better in the future. Zao Jun Management Team
    

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