ZENTRL Kitchen + Bar - Fashion Island

Review summary

1. C

   Christian

   Orange County

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely terrible experience!!!!! Food was terrible, delayed and completely dry. On top of that the MANAGER tried to scam us on the bill!!! Just unbelievable!!!! I left hungry and we paid over $200 for God knows what!!! Please don't go there!
   

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2. S

   Sammy

   Orange County

   1 review

   5.0

   1 review

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food and hospitality on excellent people
   

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3. L

   Lara

   Sacramento

   1 review

   5.0

   1 review

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were there on a Thursday night. It was quiet and the ambiance was perfect for dinner with friends. The food is absolutely delicious and service was excellent. We will be back!
   

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4. A

   Andra

   VIP

   San Diego

   5 reviews

   4.0

   5 reviews

   Dined on January 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a good place for Sunday brunch. Lots of variety.
   

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5. F

   Fari

   Central Coast

   4 reviews

   4.0

   4 reviews

   Dined on December 22, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food and services were great but the place is kind of loud. They had the football game on the speakers and also the place echos a lot so you hear kids on the other side of the restaurant. So if you feel like going to a sports bar to watch a game with your kids, this would be the place for you. Out waiter was super friendly and everyone at our table liked the food.
   

   ZENTRL Kitchen + Bar - Fashion IslandResponded on January 3, 2025

   Thank you for your review! We're thrilled to hear that you enjoyed our food and service, and that our waiter made a positive impression on your visit. 😊 We appreciate your feedback about the noise level. We aim to create a lively atmosphere, especially during game days, but we understand it might not be ideal for everyone. We'll look into ways to better manage the sound to ensure a more comfortable experience for all our guests. Thank you for choosing to dine with us, and we hope to see you again soon! -Rob Calvillo
   

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6. J

   Jennifer

   VIP

   Orange County

   3 reviews

   2.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   It just didn’t feel like an event. Low energy. Low attendance.
   

   ZENTRL Kitchen + Bar - Fashion IslandResponded on January 3, 2025

   Thank you for your feedback. We're sorry to hear that the event didn't meet your expectations in terms of energy and attendance. We strive to create a vibrant and engaging atmosphere for all our events, and your comments will help us improve. We'll take your feedback into consideration to enhance future events and ensure a more lively experience. We appreciate your input and hope you'll give us another chance to impress you. -Rob Calvillo
   

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7. L

   Linda

   Orange County

   11 reviews

   5.0

   11 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a really good time here. The food was good, service was great. A little disappointed that after making reservations 2 weeks in advance. That we had to sit in the bar area because of a child birthday party. Not that we don’t love children and they were so cute, but it was hard in my 86 year old mom to sit like that
   

   ZENTRL Kitchen + Bar - Fashion IslandResponded on January 3, 2025

   Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the food and service. 😊 We apologize for the inconvenience caused by the seating arrangement. We understand how important it is to have a comfortable dining experience, especially for your 86-year-old mom. We'll work on improving our reservation system to ensure that such situations are avoided in the future. We appreciate your understanding and hope to have the opportunity to serve you again soon, with a more suitable seating arrangement. -Rob Calvillo
   

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8. B

   Balinda

   VIP

   Dallas

   13 reviews

   4.0

   13 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   The sushi was not good at all. We waited a long time for our food and our Poke tacos as an appetizer. Burgers were good
   

   ZENTRL Kitchen + Bar - Fashion IslandResponded on January 3, 2025

   Thank you for your feedback. We're sorry to hear that the sushi and wait time did not meet your expectations. We strive to provide a great dining experience for all our guests, and your comments will help us improve. We're glad to hear that you enjoyed the burgers! We'll make sure to address the issues you mentioned with our team to ensure a better experience next time. We appreciate your visit and hope to have the opportunity to serve you again soon. -Rob Calvillo
   

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9. D

   Dale

   VIP

   Orange County

   46 reviews

   5.0

   46 reviews

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious at The Lot and so convenient to be able to eat and not rush to make the movie. The theater, seats and experience was excellent. Highly recommend for a comfortable evening!
   

   ZENTRL Kitchen + Bar - Fashion IslandResponded on October 26, 2024

   Good Evening Dale, So glad you had a great time! Thanks for the kind words. It's our goal to make sure our guests can relax and enjoy both their meal and the movie. Looking forward to having you back at The Lot for another comfy evening! Thank You, Rob Calvillo
   

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10. M

    Melissa

    VIP

    San Francisco

    1 review

    1.0

    1 review

    Dined on September 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The band was too loud. The food was horrible. We had to send the hamburger back twice. The server didn’t care about anything and was actually speaking poorly of the restaurant. I would never go back to this restaurant and would not recommend it ever.
    

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