RA Sushi Bar Restaurant - Mesa, AZ

Review summary

1. W

   Weston

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Horrible Valentine’s Day experience, I could not believe I had to wait over 80 minutes to receive my entrée. Unbelievably awkward and just shows the professionalism of this restaurant. Never returning again.
   

   RA Sushi Bar Restaurant - Mesa, AZResponded 1 day ago

   Thanks for the feedback, Weston. We're truly sorry to hear about your Valentine's Day experience at RA Sushi Bar Restaurant - Mesa. We understand that waiting can be frustrating, especially on a special occasion like this. We're truly sorry for the delay you experienced, and we appreciate your patience. Your feedback is crucial for us to improve our service. We hope you'll reconsider and give us another chance to provide you with the excellent dining experience we're known for. Best regards, The Management Team
   

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2. S

   Sonja

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   What a complete DISASTER! They didn't have table numbers setup (at least on the patio), so the food runners didn't know where to take the food. They'd go table to table to see whose it was. Tables got other people's food and/or didn't get what they asked for. We had to wait 30+ minutes for food and drinks. And since some plates had been walked around the entire restaurant before making it to our table outside, the food would be mush. We weren't given plates/utensils and had to ask a manager for them, but were never given soy sauce so my husband had to go inside and find someone to ask. Apparently the manager-in-training was supposed to handle the setup and completely dropped the ball. We tried talking to him when he walked by, and he had no clue how to handle the situation/complaints. He has no business running a restaurant. This was our first and last time at that location. It was absolutely horrible.
   

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3. G

   Greg

   San Francisco

   25 reviews

   4.0

   25 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Server excellent and knowledgeable. Atmosphere very nice. Food was pretty much standard sushi. Nigiri rice fell apart way too easily and was irritating. Tempura calamari was excellent. All in all, pretty good.
   

   RA Sushi Bar Restaurant - Mesa, AZResponded 2 days ago

   Thanks for the feedback, Greg! We're glad to hear that you enjoyed the atmosphere and our Nigiri and Tempura calamari. We appreciate your comments about the sushi falling apart too easily and will take them into consideration. It's great to know that our server was able to assist you in any way they could. We hope to see you again at RA Sushi Bar - Mesa, AZ.
   

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4. W

   Walter

   Phoenix

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my wife’s birthday and was very happy the way they handled everything…. As always, great food and service.
   

   RA Sushi Bar Restaurant - Mesa, AZResponded 4 days ago

   Hi Walter, We're thrilled to hear that you chose RA Sushi Bar - Mesa, AZ for your wife's birthday celebration and that we were able to make your special day even more memorable. We're especially glad that you enjoyed our food and service. We always strive to provide a memorable dining experience for our guests. We appreciate your feedback and look forward to serving you again soon. Best regards, RA Sushi Bar - Mesa, AZ Management Team
   

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5. L

   Lexi

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was not very good. Had no flavor, manager helped but food value has gone down hill at this location
   

   RA Sushi Bar Restaurant - Mesa, AZResponded on February 2, 2025

   Hi Lexi, Thank you for taking the time to share your feedback with us. We're really sorry to hear that our food didn't meet your expectations. We strive to provide our guests with flavorful and well-prepared dishes, and it's clear that we fell short during your visit. We appreciate your comments about the value as well, and we'll certainly take them into consideration as we continuously work to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, RA Sushi Bar Restaurant - Mesa, AZ Management Team
   

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6. S

   Sam

   VIP

   Phoenix

   33 reviews

   5.0

   33 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I don’t know why this location isn’t busier at all times! Our food was great; sushi was so fresh and hot food was tasty and cooked perfectly. We had a range from shishito peppers (the best) to sushi to hibachi steak and chicken at our table and everything was so good. We ordered in a few rounds and needed lots of refills and our waitress was super attentive and friendly. Overall great meal out!
   

   RA Sushi Bar Restaurant - Mesa, AZResponded on January 27, 2025

   Hey Sam, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your meal and found our sushi to be fresh and delicious. It's great to know that our staff's service met your expectations. We're always working on improving and your feedback helps us do just that. We're glad that you found value in your experience. We look forward to your next visit! Best regards, RA Sushi Bar Restaurant - Mesa, AZ Management Team
   

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7. H

   Henry

   VIP

   Phoenix

   21 reviews

   4.0

   21 reviews

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always love coming here this time I sat at the bar had the Ramen noodle soup some sushi, the cucumber margarita. 
   

   RA Sushi Bar Restaurant - Mesa, AZResponded on January 6, 2025

   Hey Henry, Thank you so much for your kind words and for giving us a perfect rating. We're thrilled to hear that you enjoyed our Ramen noodle soup, sushi, and the cucumber margarita! We always strive to provide top-notch food and service to our valued guests like you. We're looking forward to your next visit at RA Sushi Bar Restaurant - Mesa, AZ.
   

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8. K

   Kassidy

   Phoenix

   1 review

   2.0

   1 review

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   We were sitting right next to the back door , it was left open and it was chilly. also the waitress said the cooks were behind and it was busy but it didn’t seem that way. The food was not very good . I got the habachi plate and I’ve had way better for sure . The rolls were ok and the edamame was good too. also the margarita I had was excellent that was the best. My friends weren’t impressed with the food either
   

   RA Sushi Bar Restaurant - Mesa, AZResponded on January 7, 2025

   Dear Kassidy, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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9. S

   Sheri

   Phoenix

   1 review

   3.0

   1 review

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Pretty disappointed tonight. Came here for a date night. Service was very uncomfortable, felt like our server didn't want to be there. Manager came to apologize cause my food was input wrong and never came out, got a free appy coupon and food compt at least. But then getting ready to leave waited forever to pay, then once I paid server was gone again so left the card reader on the table and left. Food was good at least that I did eat but for $18 the rainbow roll was quite small but was still good. Over all we could never find our waiteress and felt bad asking all the other servers to find her once we ordered, the hostess was really nice but had so much perfume on (we don't do well with strong fragrances) we were grossed out. And the Mochi desserts are exactly what you get on the freezer area at the grocery store. Was bummed out, thought I was gonna get some fresh mochi since I was at such a pricey place. Hopefully if we go back we have a much better experience.
   

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   RA Sushi Bar Restaurant - Mesa, AZResponded on January 7, 2025

   Hi Sheri, I'm sorry to hear about your experience. It’s disappointing to know the service didn’t meet expectations, and I appreciate your feedback on the food portions and dessert. We aim for great experiences and hope you'll consider giving us another chance in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website “Contact Us” page on our website.
   

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10. C

    Cody

    Phoenix

    1 review

    1.0

    1 review

    Dined on December 30, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Showed up for reservation and was told it would be an hour wait and that their new booking service was having a lot of issues.
    

    RA Sushi Bar Restaurant - Mesa, AZResponded on February 8, 2025

    Hi Cody, we're really sorry to hear about your experience with the wait time at RA Sushi Bar - Mesa, AZ. We understand how frustrating it can be to have to wait, especially when you have a reservation. We're glad to hear that our new booking system was working properly, but we're sorry that it wasn't enough for you. We appreciate your feedback and will certainly work on improving our reservation system. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
    

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