RA Sushi Bar Restaurant - Tucson, AZ

Review summary

1. B

   Barry Bershow

   Minneapolis23 reviews

   3.0

   Dined on February 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was tasty but service awful Waitress was sweet but didn’t bring soy sauce until asked multiple times No utensils Food came out one dish at a time Credit card system rejected multiple cards despite the company saying over phone cards were good Apparently system was broken
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 20, 2025

   Thanks for the review, Barry Bershow. We're glad to hear you enjoyed the taste of our food at RA Sushi Bar Restaurant - Tucson, AZ. However, we're truly sorry to hear about the service you received. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We apologize for the delay in bringing your soy sauce and the issue with the credit card system. Your feedback is important to us and we will address these issues to improve our service. We hope you'll give us another chance to show you the quality of service we're known for. Best Regards, The Management Team
   

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2. S

   Shannon

   Portland1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made reservations for 9pm got there 10 minutes early and they said it was a 2+hour wait. I went to use the restroom and a girl said she had been waiting since 6pm and still hasn't been seated. We left and never ate.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 18, 2025

   Hi Shannon, we're really sorry to hear about your experience at RA Sushi Bar Restaurant - Tucson, AZ. We understand how frustrating it must have been to wait for such a long time, especially after making reservations. It's disheartening to hear that you didn't have a pleasant dining experience. We appreciate your patience and understanding, and we're truly sorry for any inconvenience caused. We hope you'll give us another chance to make it up to you. Thanks, RA Sushi Bar - Tucson, AZ Management Team.
   

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3. T

   Teaghan

   Tucson1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Came for reservations on time for 9pm, and they tell us they’re still sitting 7pm reservations and it’s going to be at least an hour. We didn’t wait and left.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 18, 2025

   Hey Teaghan, we're really sorry to hear about your recent experience at RA Sushi Bar Restaurant - Tucson, AZ. It's disappointing to know that we couldn't meet your reservation time, especially given the number of guests you had. We understand how frustrating it must have been for you, especially considering the delay. We appreciate your patience and understanding. We hope you'll give us another chance to provide you with the experience you deserve. - RA Sushi Bar Restaurant - Tucson, AZ Management Team.
   

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4. G

   Guillermo

   Tucson1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Did not honor our reservation - was there early and still was told there would be a 45+ minute wait. Was also told I’d get a text when table was ready… never received a text.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 22, 2025

   Dear Guillermo, We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it is to arrive on time and still face a long wait. Our goal is to provide a smooth and enjoyable dining experience, and we regret that we fell short. We will review our reservation and notification process to prevent this from happening in the future. Please feel free to reach out to us directly so we can make this right. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience next time. Best regards, The Management Team
   

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5. A

   Ashleigh

   Tucson1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for Valentine's Day and when we showed up, I have never witnessed such an unorganized and unpleasant experience like I did that evening. Especially at an upscale Sushi Restaurant like RA. Upon arriving at our reservation time, we were told it was going to be an additional 30-45 minutes. Another person asked if they were accepting walk ins or if it was all reservations and the host advised everyone had reservations. It was clear at that point that they way over booked themselves to a point they could not control. An hour went by after arriving and I asked the host for an update, she said it was probably going to be another 15-20 minutes. I then asked how long the kitchen was taking to get food out and she said an hour to an hour and 20 minutes. At that point we went ahead and just left because it was already an hour past our reservation time, and it was still going to be another 15-20 mins to get sat and then another hour to an hour and 20 to get food at which would have been nearly 3 hours after our reservation time. This was such a disappointing experience and ruined our Valentine's Day dinner. There was zero organization of the reservations. So many people like us, just left. For the quality and reputation of RA, this was extremely disappointing and honestly shocking experience. I would expect something like this from like a local small restaurant, not RA Sushi at La Encantada. Not to mention the poor girls at the host stand were so overwhelmed and were getting berated by angry guests for managements poor choice in overbooking the way they did. Definitely know now to never try to make reservations here for a special occasion ever again. I would give a 0 out of 5 if it was possible.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 18, 2025

   Thanks for visiting us, Ashleigh. We're deeply sorry to hear about your experience at RA Sushi Bar Restaurant - Tucson, AZ, on Valentine's Day. We understand how important special occasions are, and we regret that we didn't live up to your expectations. We're disappointed to hear that we fell short in our organization and that you felt overlooked. We assure you that your feedback has been heard and will be addressed. We hope you'll give us another chance to make it right in the future. Best, RA Sushi Bar Restaurant - Tucson, AZ Management Team
   

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6. B

   Byron

   Tucson1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a 7:30pm reservation for Valentine’s Day. Made the reservation on Jan 26 for Feb 14. Got to RA at 7:25 and was told that reservations are 35-40 mins behind. Waited for 1.5 hours and was told that it would be another 30 mins. Apparently RA overbooked reservations that day which makes no sense. Needless to say, very poor experience, especially for a special occasion.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 18, 2025

   Thanks for visiting us, Byron. We sincerely apologize for the Valentine's Day disappointment you experienced. It's disappointing to hear that your reservation was not honored as expected, especially given the occasion. We understand how frustrating that must have been for you and we deeply regret the inconvenience caused. We strive to ensure that our guests have a smooth and enjoyable dining experience, and it seems we fell short during your visit. Your feedback is invaluable to us and we will certainly take it into consideration to improve our reservation management process. We hope to have the opportunity to serve you again and provide a better experience.
   

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7. J

   Jennifer

   Tucson2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 3

   We made a reservation two months in advance for a 7pm dinner time for Valentine’s Day. The table wasn’t available and we did our best to give them an opportunity to find one. We found a way to sit at the sushi bar, even though the seats were technically unavailable. We ate and the service was great. The notice that our actual table was ready, finally came at 9:22pm. They clearly overbooked on a night that people would appreciate a smooth night.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 17, 2025

   Thanks for the feedback, Jennifer. We're glad to hear that you enjoyed the food and service during your visit to RA Sushi Bar Restaurant - Tucson, AZ on Valentine's Day. We apologize for the inconvenience caused by the seating issue. We understand that your experience could have been smoother and we're sorry for any misunderstanding. We appreciate your patience and understanding and we hope to have the opportunity to serve you again soon.
   

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8. M

   Michael VIP

   Tucson2 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Rough Valentine’s Day experience. Understaffed and food was poor
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 17, 2025

   Hi Michael, We're truly sorry to hear about your Valentine's Day experience at RA Sushi Bar Restaurant - Tucson, AZ. We understand that it can be a stressful time, especially with valentines day falling on a busy night. We're disappointed to hear that you found our staff understaffed and the food below par. We strive to provide our guests with the best experience and we regret that we fell short this time. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to make it right. Best regards, RA Sushi Bar Restaurant - Tucson, AZ Management Team
   

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9. J

   James

   Phoenix1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   They were in over their heads. Having made a reservation several weeks ahead of time, we arrived to RA a few minutes early for our 6 pm reservation. The restaurant was packed for this Friday, St. Valentine's Day evening, our anniversary. We were seated after a few minutes, the drinks arranged, and our orders taken. Then nothing, for an hour and a half. The staff was apologetic but nothing could overcome the obvious chaos in the kitchen. As all previous estimates from the kitchen had passed unfilled, we left and got takeout at KFC. It is clear that something had gone wrong. No evil intent, but something had gone wrong.
   

   RA Sushi Bar Restaurant - Tucson, AZResponded on February 17, 2025

   Thanks for the feedback, James. We're sorry to hear about your experience at RA Sushi Bar Restaurant - Tucson, AZ, on Valentine's Day. It's disheartening to know that we didn't meet your expectations, especially regarding the service and the sushi quality. We understand how frustrating it must have been for you. We're taking your comments seriously and will work hard to improve. We hope to have the opportunity to serve you better in the future.
   

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10. L

    Lynett

    Los Angeles2 reviews

    2.0

    Dined on February 15, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    I was well aware of a possible delay due to the day being Valentines Day. So we arrived early as the day before we were informed that if we were more than 10 mins late, they would cancel our reservation. We arrived early and checked in at the hostess station. It was a birthday celebration for my daughter and they were nice enough to allow us to bring a cake. They gladly accepted the cake and placed it in the fridge for us. Upon check-in, they informed us there could potentially be a 15-20 min delay because of the day. We appreciated the heads up and agreed to wait the additional time even though our reservation was for 6 pm. (We checked in at 545pm). The line for checked in proceeded to get longer and longer. We checked back in at 620pm, and we were told the table we were waiting on to leave were almost finished with their meal. We were patient. It's Valentines Day, of course. We checked back in again at 645pm, asking for a status update. The hostess stated that the one table we were waiting for had been there 3 hrs now. They just got served their last plates! Just crazy... so we asked if this was the only table that could accommodate us. They said it should be any minute. We go back outside and wait. At 710pm, I proceed back to the hostess stand. She states they just left, and they needed to clear the table. At 730pm, we finally got to our table. The hostess was very friendly and busy, of course. We order drinks, and she brings them out. We ordered promptly. 45 mins later, our appetize came out , and our sushi didn't arrive at the table till we had been sitting there 1.5 hrs. The food was slightly warm and just mediocre. The sushi rice was hard and just didn't taste fresh. The overall evening was just a mess for food that was just ok and underwhelming. Maybe it would be better on a less busy night. But this was our first experience at RA, don't know if we'll be back. We will probably stay with Oban, downtown Tucson. They are the best Sushi in town!
    

    RA Sushi Bar Restaurant - Tucson, AZResponded on February 16, 2025

    Hello Lynett, We're truly sorry to hear about your experience at RA Sushi Bar Restaurant - Tucson, AZ. It's unfortunate that we couldn't accommodate your reservation on Valentine's Day. We understand how frustrating it can be to wait, especially when you have a reservation. We appreciate your patience and understanding, and we're glad that you were able to enjoy a birthday celebration. We're continuously working to improve our service and your experience is not the standard we aim for. We hope to have another chance to serve you better in the future. Best regards, RA Sushi Bar Restaurant - Tucson, AZ Management Team
    

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