Refinery Rooftop

Review summary

1. R

   Richard VIP

   New York City16 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Really nice spot. Especially nice for a winter rooftop.
   

   Refinery RooftopResponded today

   Thank you for the 5-star rating! We appreciate your support and look forward to your next visit.
   

   Is this helpful?

2. C

   Cristopher

   Unspecified1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Was amazing experience ! Food good service good ! I will recommend
   

   Refinery RooftopResponded 4 days ago

   Thank you for the 5 star rating! We appreciate your support and kind words and look forward to your next visit.
   

   Is this helpful?

3. P

   Paul

   New York City29 reviews

   4.0

   Dined on February 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I was there on a cold winter day. But ate on the patio, enclosed in plastic walls with view of Empire State building. Charming, if small, semi-outdoor space. Food all around quite good. I enjoyed a burger with a nice side salad. Would have preferred one thick patty, but it was two thinner patties. Not a big issue. Prices were a tad high, but you're paying for ambience. I would go back certainly.
   

   Refinery RooftopResponded on February 10, 2025

   Thank you for sharing your experience! We're glad you enjoyed the food and the charming patio setup with the view of the Empire State Building. We appreciate your feedback on the burger and pricing, and we'll keep it in mind as we continue to improve. We look forward to welcoming you back soon! Cheers, Stephen
   

   Is this helpful?

4. M

   Mary

   Omaha2 reviews

   2.0

   Dined on December 30, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   On open table I was asked to chose my seating, but did not get our table. We were seated on uncomfortable patio furniture that had a low table. For drinks it would have been ok- but to attempt to cut food and eat from a table. That is below your knees is ridiculous! Unfriendly wait staff. when asked about recommendations in the menu she was not helpful. Would not recommend! Drinks in the bar area may be a different story!
   

   Refinery RooftopResponded on January 3, 2025

   We’re truly sorry to hear about your experience. It’s disappointing that we didn’t meet your expectations regarding seating and service. We understand how important comfort and helpful service are, and we will address these issues with our team to improve. Thank you for sharing your feedback, and we hope you'll consider giving us another chance in the future. Sincerely, Stephen
   

   Is this helpful?

5. C

   Chop

   Los Angeles1 review

   1.0

   Dined on December 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   The sandwiches were not worth $30 apiece, not to mention they charge you per fountain drink. Service left a lot to be desired. The views were the only thing worth it. 
   

   Refinery RooftopResponded on December 12, 2024

   I’m sorry about your disappointing experience. It’s frustrating when expectations aren't met, especially regarding the value and service. We take your feedback seriously and will address these issues with our team to ensure a better experience moving forward. We appreciate your comments and hope you’ll consider giving us another chance. Sincerely, Stephen
   

   Is this helpful?

6. N

   Natalie

   Western NC1 review

   5.0

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming here for yummy drinks! Do not skip their ahi tuna the sauce on it is to die for!
   

   Refinery RooftopResponded on December 12, 2024

   Thank you for the great review! We're thrilled to hear you love our drinks and the ahi tuna – the sauce really does make it special! We can’t wait to welcome you back for more delicious food and drinks! Cheers, Stephen
   

   Is this helpful?

7. S

   Susan VIP

   New York City8 reviews

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience…a stylish and delicious midtown oasis !
   

   Refinery RooftopResponded on November 13, 2024

   Thank you for the 5-star rating! We appreciate your support and look forward to your next visit!
   

   Is this helpful?

8. A

   Arielle

   Boise2 reviews

   1.0

   Dined on October 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I booked this reservation a few days in advance because I had some family visiting from out of town. We booked Refinery as a nice rooftop with a view to go to after my cousin and aunt’s first ever Broadway show. Initially, I was struggling to select between refinery rooftop and RH rooftop. But went with refinery since it was closer to the theater. I regret this!! When we arrived, the hostess could not find my reservation, even though I showed her both the confirmation email and the OpenTable reservation, which I made at least a day or two in advance. It was embarrassing to have family feel like I hadn’t planned for them. When we sat down, my elderly aunt was finding it difficult to cope with the noisy and busy-body children at the table next to us. So perhaps not the most thoughtful table to seat us at. To top it off, my aunt got sick at the end of the night. I suspect it was due to the food, but of course one can never be certain. Needless to say, I would definitely not return, and advise others to avoid as well.
   

   Refinery RooftopResponded on October 31, 2024

   I’m truly sorry to hear about your experience and the issues you encountered with your reservation. It’s disappointing to learn that we did not provide the level of service you expected, especially for such a special occasion. We understand how important it is to create a welcoming atmosphere, particularly for your family, and we apologize for the noise and seating arrangement. We take food safety very seriously, and your aunt's experience is concerning. Please reach out to us directly so we can address your concerns further and ensure that such issues do not happen again. Sincerely, Stephen
   

   Is this helpful?

9. D

   Deborah

   New York City1 review

   3.0

   Dined on October 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Restaurant could not locate my confirmed Open Table reservation- team member stated it was an ongoing issue and Open Table reservations do not come through to their system. They were able to seat us and besides issue with reservation, brunch was delicious and view was wonderful.
   

   Refinery RooftopResponded on October 31, 2024

   Thank you for sharing your experience. We're glad to hear that you enjoyed your brunch and the wonderful view, but we sincerely apologize for the confusion regarding your OpenTable reservation. We are actively working to resolve these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back soon! Sincerely, Stephen
   

   Is this helpful?

10. OT

    OpenTable Diner

    Houston3 reviews

    1.0

    Dined on October 13, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    Very disappointing customer service. When we arrived, we were told that our reservation wasn’t in their system. The manager, who was quite rude, informed us that we couldn't sit on the patio and offered us seating in the covered area. We asked if we could wait for a patio table, but the same rude and unprofessional manager said it would be almost impossible, as those tables were reserved for guests with reservations (which we had, and I provided proof). After waiting for some time, we decided to leave. Just as we were about to enter the elevator, the hostess came over and said she had managed to get us a table outside. Overall, the experience was poor. The food was decent, but the service was awful. We had to get up several times to ask for assistance. I do not recommend this place. The manager needs to be replaced!
    

    Refinery RooftopResponded on October 17, 2024

    I’m truly sorry to hear about your experience. It's disappointing that our service and management did not meet your expectations. We apologize for the reservation issues and the way you were treated, and I will address this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance in the future. Sincerely, Stephen
    

    Is this helpful?